Enterprise Rent-A-Car

This location rarely picks up a phone or wait is very long.

I recently went to this location to rent a minivan for a family trip to Lancaster PA. I had no issues during pick up or return and the vehicle was great. We are a family of six ranging in ages from 13 – 72 and were comfortable during the ride.

The worst, most unprofessional company EVER!!! I would not even give a one star if I can do a review this way. I searched this location via Google yesterday and using the phone number provided under the address called to make reservations. I explained to them that I was involved in the accident and received a letter from Geico (other driver’s company) that they take 100% liability on a claim. I explained the person on the phone that I am not familiar with the rules in this situation and please explain to me how it works. She asked me if I already had a reservation number from Geico, to which I explained that not yet as I am awaiting from someone at Geico to call me back and she went ahead and told me that its ok, I can just use a claim number and they’ll deal with Geico directly. She than told me that there is a $ 50 refundable security deposit and said the car is going to be available the next day at 7:30AM. The next day we had to wake up extra early to get to the place and once we got there, they looked at us like we have three eyes. They told us that we need to pay on the spot for the whole rental and than deal directly with Geico to get reimbursed. On top they advised us that the deposit is not $ 50 but $ 250. When we called manager and I spoke with him, I asked him how is it possible that we were given completely different information day ago, he said that we called their central reservation line and they don’t know what they are doing there. This is completely unprofessional and scary that the employees of one and the same company tell different information. When I asked manager to call Geico and straighten it out, he said they don’t do that as well. Hmmm… It sounded like a complete set up and all they were hoping for that they’ll get people to rent a car anyway since we are on the spot and so early in the morning. How can a location advertise their phone number and not have a local phone line for people to call about reservations??? I hope Enterprise goes out of business really soon. Unprofessional, unprofessional and beyond!!!

Recently rented a car due to repairs being made on my vehicle. I have to say the staff bent over backwards for me by picking me up from the auto body shop promptly and expediting the paperwork. Seamless insurance payment made things easy. Very friendly service… will use them again anytime the opportunity presents itself.

I needed to pick up a car during my trip so no prior reservation. They were so accommodating and friendly. The southern attitude shined through. They were all great!

This is more like 3.5 stars, but good nonetheless. Does its job, with renting cars. I’m from NYC, but of course like any other suburb in the United States of America, you need a car to get around a place like Freehold NJ. This place is good because it’s right off the 139 bus line that leaves from Port Authority. Though when I called to see if there was a bus stop closer to this place than the Freehold Center (the main terminal and cross point in center of Freehold), they said they would come pick me up. That was pretty sweet (they did) but there is a stop closer — unless you are carrying a lot of stuff, you can easily walk there. it’s the first stop off Rt 9 on Throckmorton St. You can see the office right from there.
Cons: this place does NOT offer EZPass for their car rentals. This is the toll capital of the United States. I have an EZPass, but I don’t exactly carry it around at all times. Like other rental agencies, they NEVER have economy cars. I didn’t get charged for an upgrade, which was good. Lastly, Enterprise offers you to return the gas tank the way you found it. While it sounds good to not have to rush around to fill up the tank prior to returning it, when you start w/​a ¼ tank, it’s not exactly pleasant to have to rush around to fill it when you receive it. Not open past 6 or 7 most weeknights, definitely not open on weekends. Do suburbanites not need cars on the weekends? More flexibility please.
Anyway, I would definitely rent a car from here again. Staff is pleasant, and helpful. Love the pickup option!