Spot on, when you need him. Our water heater died in the summer 2010. Kinckerbocker’s was the only person to respond to our inquires, and we were simply trying to use him to find a reliable plumber. Turns out, he is a reliable and licensed plumber. They helped us decide on a replacement unit, and they upgrade the location for the water heater, installed it, and warranted for 5 years. Now we have a state-of-the-art heat-pump water heater, that saves us $ 40/mo in power consumption alone, and it was all handled within a week. Definitely a company worth dealing with.