BMW of Freeport Service Department

The assistant Manager Carlos Nieto is very unprofessional. Yelling and screaming in front of a customer? Really?
I purchased my current car the very next day from Tenafly BMW of NJ. Couldn’t be happier.

I got a routine maintenance oil change at BMW of Freeport and must say that they are much improved in recent years over Hassel (same location, different name, different owner?). Helpful, courteous, and most important, got me out in exactly the time frame they gave me. Thank you.

I went in to get an oil change and the service was exceptional. They were quick to take my car in and checked to make sure the car was in proper form and shape. To often you go to the dealer auto service and they try to find things wrong but at Freeport they are honest and get the job done right.
I always love coming here to get service and the free eats the not bad either ;)

Very attentive to details, quality people (Paul is the best service rep) who have been servicing my BMWs for over 14 years.
Clean shop and a welcoming waiting area, which is getting a needed update.

Staff and customer service was great. Very good experience buying from them. Would recommend to others.

The service great Greg the service Advisor was very helpfulHenry the shop foreman was very very very helpful understanding and knew what they were doing out of all the dealers I’ve been through and went to BMW Manhattan BMW of oyster Bay BMW rallye Freeport BMW has been the best experience I ever had since I’ve on the BMW from 2012 I will come back care and recommend anybody else the service was impeccable

The Most High has Blessed my wife and I with two new BMW’s (750ixdrive M package, X5 M-​Sport), and I recently service my car’s at BMW of Freeport, and the experience was World Class. From start to finish the experience was on point. Thank you Steven Itkin for making it all possible… Keep up the Great Work!

BMW of FreePort I thank you all for the outstanding services you did for my vehicle while it was in your service center. Your Advisor Steve Osorio have done great work by given my X5 the attention it needed. He stayed to his word and treated my vehicle like if it was his own. I want to also thank the Manager Tim, Advisor Steve Osorio and BMW Of North America for overlooking my frustration with the vehicle, and for the amount of time and money spent with it by issueing me a GoodWill Credit for a previous and continous issue.
I have been and still will recommend my known BMW owners to this center for any work needed for their vehicles. I have had bad experiences with a previous service center @ BMW of Bayside but this new location at Freeport have uplifted my bad experiences into something good.
I don’t know how much more I can thank you all for the great work, but I’m pretty sure you strive to meet your standards or better.
«A Good Company always Make their Customers Happy»
Best,
Nicolas Roberts

Well the new managment recently in place at BMW Freeport has really changed the tone of the place. A few years ago, I was simply «ok» with their sales and service. Now… I am a BIG fan! From the moment you enter anywhere, you are greeted in a sincere and genuine manner. All my needs are met, whether it be at sales or their renovated service dept. This is the type of people service that only occurs when the top levels of management are fully committed to excellence in customer care.

Best service ever!!! They took care of the problem I was there for which was just a computer adjustment and also did my oil change, inspection with no fees. They even washed my car! Incredible service!!!

The Repairs manager is very helpful and willing to go the extra mile!

Great service, cleaned my car and they were able to drive me to and from work in the local area! Ideal !! Paul was a great service consultant and was able to answer all my questions and concerns.

Worst service ever. I scheduled an appointment for service. Specifically requested a loaner because I come all the way from Sunnyside. I took an appointment 10 days after my original call because that’s when they would have a car available. I come to service. It’s scheduled for a drop off. They can’t help me because they don’t have a car available. I need to drop off the car and find my way back to Queens. How am I supposed to do that? Nobody cares!!! Unbelievable. I am taking my car back and scheduling an appointment somewhere else. Not coming back here where customers mean nothing but a piece of paper on their desk. Terrible service for the amount of money we are paying!!!

Worst dealer and service department I have ever been to!!! Forman’s need to be re trained. If I explained my situation is be here for ever. STAY AWAY FROM THIS STEALERSHIP !!! I’d love to give negative stars if I could!!!

I have to say… this is the absolute worst dealership I’ve ever dealt with. From the day I made the purchase in 2009 to the last time I went there for service over a year ago. These are the must unorganized, unethical, incompetent swindlers I’ve ever had to deal with. just to be specific… they sold me a car with bent and cracked rims… kept it for a month to repair them. They scraped my bumper after purchasing and before I picked it up… they wrote my a slip to get it repaired free at their shop and when I picked it up they had damaged the same bumper in almost the exact same spot. My convertible top leaked from the time I picked up and took a year to figure out there was a missing gaskef I can go on and on but I think you all get the picture… last visit there they gave me a filthy loaner and when I returned it they charged me 200 dollar cleaning fee. When I complained they sent someone out claiming they had to sanitize the car because it smelled like Marijuana. Mind you I get drug tested almost monthly for my job and when I got my car back after getting jacked… the valve cover gasket they claim to have replaced was still leaking. These people shouldn’t be selling anything that requires any level of customer service.

Brining my review up a few stars because of an experience my wife had with an employee named Steve. He was very interested in making the service process easy for us. They have removed the text service number for car status, good thing, it didn’t work anyway. Still has angry customers waiting in waiting room and the kitchen area was deplete of food and beverage (except for water). They removed the Hassel name. Smart idea. Hopefully optimistic…

I love this place. I initially purchased my countryman from here. Great experience then. This year, I had an awful experience at Mini Copper of Manhattan which sent me running back to Hassle to have them fix the A/​C Manhattan broke. I came here again recently to fix a flat tire and have boot stripes placed on my car. I set up an appt. asked for a loaner and got everything I needed in a timely fashion with prompt updates. My advisor was Táimese and she was wonderful. In my opinion, it’s well worth the drive here from the city.

I took my Mini Cooper in for a repair that had an issue with the power steering. They did repair it within a few hours, but I took a loaner car to avoiding waiting.
When I got my car back it had random scratches on it on the HOOD, passenger side door and the license plate was all bent and pulled away from the car.
I felt extremely rushed, I wanted to ask the guy (Liriano) about it but I didn’t know where he disappeared off to.
He had me sign papers For the services done, but I didn’t have enough time to read over what he was telling me to sign. I just felt really rushed my whole experience being there, from start to finish.
I hardly had time to read forms he had me sign before I left my car to them.
I just felt RUSHED!
I hope I never have to get a repair done again, I’ll go to the one on 11^th avenue in the city next time.
No thank you.

Serice manager was nice had my first tune up there very happy quick service pleasant waiting area

Very mixed set of feelings here.
I’ve been in and out of this service shop of Hassel’s many many times for a variety of reasons.
The Good:
— If you can wait and have something small (i.e. replacing a blown tire or just getting a NY State Inspection done), it’s great.
— Loaner cars are very nice, often 5-​series or X5s
— Free WiFi and usually breakfast and lunch foods (although beware that the WiFi has very poor coverage in the «quiet room»)
The Bad:
— Scheduling a service visit could be a matter of weeks if you need a loaner vehicle
— I’ve had instances of having to go back for the same problem multiple times after being told that no problem was found only to then be told «Oh — really sorry, we’ve replaced XXX now that we did see it».
— Inspect your car after you pick it up. I once had bodywork damage which looked like someone scraped the car against a wall while it was in for service. Lately I’ve noticed staff take lots of pictures upon arrival so I assume that this was acknowledged as a problem.
In short — if you know what is ailing your vehicle, be very clear and upfront about the problem and detail it completely. Show examples. Ensure upon pickup that the issues were resolved and double-​check everything.
Your service advisor also matters. Be sure to ask for Paul on the BMW side or Jonathan on either the Mini or BMW sides. Shana at the front desk is also always a rockstar and will make sure everything in your appointment or loaner pickup process runs smoothly.