Marshalls

An understocked pigsty.

I want to start out by saying that this is the first review I have ever written. That being said I’m writing this review because I’ve lived in the area for many years. I have always visited this location and was able to find nice things. During the off peak season it is relatively presentable, any other time I find it to be quite disheveled. In recent years I’ve found that the selection of name brand prices for less has been less and less compared to other Marshalls stores in the long Island area.
When it comes to service I have never found this store to be top notch as far as that aspect. Lines are common place and they always seem to be short staffed. My experience this evening was less than average. There were 2 registers open yet 4 people behind the counter. I was third in line and the two in front of me apparently had been waiting a while before I joined the line. The lady in front loudly asked if there was anyone else who could help to which noone responded. When she was finally called she was rather annoyed and told the associate that she had been waiting a long time. The associate responded by saying «What does that have to do with me?» What made it worse is that when things started to escalate none of the other workers thought there was anything wrong with the response. All it would have taken was an acknowledgement of her concern and thanking her for waiting. One of the workers went as far as to say he checked how long she was waiting and advised it was only 7 minutes. I think it was longer to be honest.
In a nutshell, I will be shopping elsewhere. If I add another 3 minutes to that 7+ minutes waiting in line I can make it to the mall and get service with a smile maybe at a slightly higher cost but that’s ok. I do not want to shop anywhere where I as a person, my money and my time is not valued. These associates need a class in customer service. There is never an excuse to get smart with a customer. That display of unprofessionalism I think is the last straw for me.
So long Marshalls Freeport. I’m sure you won’t miss my business.

This place is poorly managed. Worst location I’ve ever been to. Always a long line and only a couple registers open. The household kitchen section is a mess. I’ve being going to Marshalls for years. I’ve never seen one so bad.

Not a bad location. Plenty of parking. Easy entrance and exit.
Great prices. Selection can be a bit limited at times for average sizes.
I find the store to get very cluttered at times. There is not a lot of help out on the floor.
They need to also staff the registers better as I have never been in a line less than 8 – 10 people.

It’s in a pretty nice location with really nice prices and that’s all the good I got to say about that place. The store is a travesty just about all the time. Clothes everywhere like a high schoolers bedroom. A lot of the items aren’t even tagged and also there selection isn’t that big either it’s a rarety that you find something your really looking for here. But, If you do manage to find what you want here prepare to be standing in line for ages cause all of the cashiers are slow as molasses.

This Marshalls is great… as long as you know what you’re getting yourself into.
The parking is plentiful as the locale is in a strip mall type of lot. You’ll find a Modell’s Sporting Goods Store and a supermarket as well, so if you need baseballs or apples you’ll be in luck.
The main reason why people don’t like this place is that there is stuff everywhere. The store looks like a tornado hit it. While you’re walking, don’t expect to see the floor… that’s where they keep a majority of their merchandise. Oh did you want help finding something… well good luck. Most of the employees there are pretending to put things where they belong while chatting with each other.
Listen this is not the place to go for casual shopping. This is the kind of place you stop into when you need something specific, you think they’ll have it, and you’re already driving past it to go somewhere else. If that fits your criteria, then you’re gonna do fine, especially since their prices are pretty damn good.

I’m not even sure why i stopped in as I can’t remember the last time I actually bought something in this location. Oh yes, I had a little bit of time to kill.
I walked in and immediately went to the front left corner where the Men’s Department has been for over twenty yeas when the store first opened. Sign on the wall still said Men’s. Imagine my surprise when I got there and discovered that it was now the Boy’s Section. I don’t have a problem with change, just change the damn sign.
There was a huge messy stack of boxes and totes in the middle of an aisle. NOT attractive.

Wow. Just wow.
The Good: Prices. But, that’s the same at all Marshall’s.
The Bad: Everything else. 1. Tiny men’s department. 2. clothes thrown everywhere. 3. lots of untagged items. 4. Painfully slow cashiers.
I’m a bargain shopper. I love me my T. J. Maxx, J.C. Penney’s, Filene’s Basement, etc etc. However, I do NOT like to shop off the ground. I’ve also noticed that this seems to be a trend at most Marshall’s, not just this specific location. Hey Marshall’s! Just a little word of advice! Just because you have affordable clothes, doesn’t mean you get to sacrifice presentation!

I haven’t stopped in a Marshalls in a LONG time! I didn’t have too much time to shop, as I was running an errand for a shoot. I needed an inexpensive pillow and white pillowcases.
I easily found what I needed and for not a lot of money. In fact, the pillow was so nice I decided to keep it!
I did take a look at some of the other bric-​à-​brac as well as men’s clothing. I actually like some of the items I saw, but nothing really stood out. Also, not a lot in my size — most everything was at least a large to XXL. Oh well, so much for making a spontaneous purchase!