1-800-PACK-RAT

This seemed like such a promising deal… flat price promised for move from Midwest to Florida. They underbid POD and I loved that I had a single contact person for each segment of the trip. Container was dropped, no issue. They came to pick it up 4 days early according to my notes, comping me the extra fees but sending a scolding email. Okay, no big deal. Got a VM, confirming delivery for my new address so I hopped in my car and began the trip. I arrived as scheduled and prepped for delivery the next day, sleeping on the floor due to no furniture. Arrival day and no news except a dropped phone call, which I returned twice; leaving messages which no one returned. Hanging around in an empty house, waiting for delivery… Finally got in touch with them at 1630 to learn there was an issue and it won’t be delivered to me for several days but they will give me a $ 75 gift card. Seriously??? By the way, they need to leave it here for extra days… As their very busy and won’t be able to get to it. Do I mind having my driveway blocked for a week??? Will send me a gift card, which I haven’t received! Multiple phone calls later, it was delivered but looks like a dust ball blew up inside it… Not airtight as advertised and must have collected water as well… What a mess. Now they are charging me for extra fuel, even though they promised no extra fees!!! I am very disappointed and would never recommend this company… They talk a good game but don’t deliver! My bill is still incorrect. Note: the actual drivers were awesome, Justin and Chris from Pensacola… They kept me informed and are the only reason why there are any stars!

There is a reason why there competition is not available for weeks and PACK-​RAT is available. Would have to call multiple times over the same issues as they never got it right the first time. Used there storage service for a cross country move and they will call you consistently asking if you are will to move containers to a new location because of overflow despite telling them never to call about moving containers until I call them. Some of the delivery guys are great but one brought the container the wrong way after telling him over the phone twice which way to bring it (said he did not agree), hit the roof of my house and ran into the wall of my driveway. AVOID!

This review is for a storage container sitting on my driveway during a house project (no moving from one location to another):
I was planning to have my house tent fumigated for termites and me (a worry wort) didn’t want my mattresses, upholstery seating/​cushions, rugs, clothing, linens, etc in the house during the process. I researched a bunch of pod rental places and the dozens of Pod reviews scared me. I almost went with a company out of Pleasanton but was going to cost me $ 400 for an 8′ long storage container. I only needed it for a week as most containers/​mobile storage charge a minimum 1 month rental. That’s ok with me as long as they pick it up at the end of the week.
I called the local 1−800-Pack-Rat in Fremont and Lou was very helpful with my needs. I was a little nervous after reading the previous reviews but most seemed to be reviews on transporting their storage containers. He was able to get me an 8′ long container and he asked if I was sure with that size. I said yes! Then 24 hours later I called to upgrade to a 16′ container and got a message that I couldn’t leave a voicemail because it was full. I called a dozen times in 48 hours and he finally answered. He was able to upgrade me to a 16′ long container.
It arrived in the morning and they placed it perfectly on my single car driveway. The container was almost new looking, clean and pretty solid metal (compared to Pods or U-​Haul). It was raining that day so no drips were sighted inside the container. It also comes with two lock slots so I purchased 2 round locks ahead of time on Amazon (prevents someone from using a bolt cutter). I packed most of things with U-​Haul storage boxes weeks prior and I completely filled it to the top and front!
My house got fumigated, no one tampered with the storage container for a week and they picked it up at the end of the week (as I already made arrangements when I booked it).
No marks on my driveway and everything went effortless. Termites dead and now onto house painting!
Will definitely use again when I renovate my house.

Their prices started off low, but as you continue on their services, they charge you for drop off, pick up, storage, and also if you want a specific day or time for pick up or drop off. ALL the fees start to add up. There is also a lack of communication with the operators vs. The driver and guess who gets the blame? You the consumers. I even had one driver who called and asked for a favor from me and told me he would return the favor. Guess who was lied to and stuck with more fees? This has been nothing but a nightmare to me.

Pack Rats was organized and had good customer service on the phone. The driver who delivered the container was GREAT! We have a tricky driveway, but he was patient and tried multiple ways to make it work. We had previously hired PODS, but they abandoned us and had terrible customer service. Pack Rats came through for us!

I had initially ordered a POD. They delivered the container which could not fit within their 12 ft width requirement in the driveway behind my house. The driver left the POD in my driveway, and due to the positioning of the unit I couldn‘t even park 1 car in my 2 car driveway. I asked PODS to take it back. They charged me $ 160 for delivery and pickup. I then called 1−800-PackRat. They were professional in every call I made (which was close to ½ dozen) with all of the date changes and such. The driver, (I wish I knew her name) was great! She did an amazingly precise job in the positioning of the container. (See pictures attached) I highly recommend going with 1−800-Pack-Rat. I found them cheaper than PODS and highly professional and friendly.

The reviews of Pack Rat are mostly negative here on Unilocal!I am moving in 2 weeks to the coast in California and the perfect solution for me is to use a service like Pack Rat to drop off a container, I pack it up, they store it for me while I look for my new home and then have it delivered. So far, the customer service has been excellent, Melony, and their rates are so much better then Pods, a $ 500 savings. They have been very honest, not charging me for a long distance move when they could have, I would not have known the difference! These reviews have made me very leery but I am going to use Pack Rat services! I will then keep Unilocal updated. I scheduled the container to be dropped off a day earlier then needed, just in case of a delay in the delivery. Will keep this updated as the process continues… wish me luck!!! Really hoping to give Pack Rat 5 stars.

They seem to miscommunicate within the company a lot. we had to change our plans and scheduled a delivery which we then had to cancel, they brought up the containers anyways. after the final delivery of containers they still thought we were storing our stuff with them. and the worst is billing customer service. you need to really check all your bank statements, they are sneaky we have a couple of charges appear which were not valid, after talking to the rep, she said that their records show that they have already refunded that amount, which they did not. had to get the money back via my bank. if you have a choice, go somewhere else.

So far so good! I am very surprised by the negative reviews as our experience has been completely opposite. The service has been very good since my husband first talked with their phone rep. Summer… She arranged everything once we decided on using them. We had our unit delivered by the Fremont location within a couple of days. Don’t remember the gentleman’s name but he was very helpful and courteous and kept us informed as when he would arrive with our empty unit. Then yesterday our full unit was picked up by Nick and Joe who were equally polite and professional with handling 6500 pounds of stuff. They handled that unit like it was our baby! I am confident that everything will stay on track with the five star rating when our move is complete in San Diego. If not I will update my review but so far I would highly recommend!!! Great job 1800 Pack Rat…
P. S. We are going to use their storage facility until we buy our next home and the rate for that is excellent and far cheaper and easier than moving stuff into a storage locker).

I wish I had read the reviews first. If there were negative stars I would pass them out. As many have stated, they will let you know when they can drop it off, yet they don’t promise any time at all. They said someone would call the day of delivery to give me a window, which he did. Then he didn’t show up. I had to call the main office to complain and the guy showed up 2 hours later than the window.
Loading was easy and done in a day so I called them to see if I could get an earlier pick up day but they said it wasn’t possible. They did pick it up on the previously assigned day and promised it would be delivered within 10 business days. Well, it didn’t show up until the 13^th day and when I called on the 10^th business day all they did was argue with me that I wasn’t counting the days correctly, even when I was looking at a calendar.
I had explained to them that it isn’t easy to save a spot on the street and that the neighborhood wouldn’t allow it to be parked out from for days at a time and that I would empty it the very day it was delivered and call them to pick it up either that evening or the next day. I left a message at 5:30pm that I was done and someone left a message back that they received my message but to call the next morning to remind the office. I did that at 9am but they waited too long and the unit was towed. I even called them a 2^nd time that day to let them know I thought it was being towed.
Someone called 3 days later to say they were picking it up. I told them it was already gone and didn’t anyone let them know? To top it all off, they wouldn’t negotiate any compensation for being late and then they charged me almost $ 300 for «monthly storage». When I called to let them know I warned them it might be towed they said it was my responsibility. They have no idea where it is at this point.
AVOID AVOID AVOID!

AVOID PACKRAT AT ALL COSTS! SO DISORGANIZED!
They were late dropping off the empty container, late picking that up, very late dropping off full container (had to sleep on the floor for 2 nights) and late picking up empty container. The worst is that their customer service was AWFUL. The worst customer service I’ve ever experienced of any company. Something you don’t want with a company that has all of your possessions.
It took 15+ minutes every time I called their HQ and they never knew what was going on, unable to give me updates or contact their drivers. On the day that our full unit was supposed to be delivered, I called 5 times and spoke to 5 different people just to be told every time that they can’t reach their drivers or the facilities and couldn’t give me an update.
I spoke to someone at their HQ around 8pm who said it would probably not be delivered that day. I expressed my frustration and they gave me $ 100 off the order, which isn’t much in the grand scheme of things (total coming to $ 2000ish). I got a call at 11:30pm that night confirming that they «hit some snags» and wouldn’t be delivering the unit that night.
I expected that they would deliver the unit early the next day because of their lateness and miscommunication through the whole process but I didn’t get the until 8pm (after calling all day to try and find my container/​get updates). Terrible experience.
If you plan on using this service, be ready to deal with an ABSOLUTE JOKE of a customer service department and be ready to either pay additional costs to get your container delivered on time (probably) or have your container be dropped off and picked up late (or really late).
Not sure how PODS is, but I can’t imagine how it could be worse than this.

Absolutely no idea how anyone would ever consider using this company.
Website gives no indication that delivery of container can be any time of day between 8am and 10pm.
Called them at 3pm asking where my container was or if they could give me any idea of time. Customer rep was argumentative with my disabled wife and wouldn’t give a straight answer.
Got transferred to a supervisor who called the Fremont branch and said they were not answering the phone
Couldn’t give me a time for pick up on my move day… said if we pay an extra $ 50 they could probably get a morning pick up.
Totally bad experience all around to the point we cancelled and when I asked him for his name, he hung up!
DO NOT USE THIS COMPANY

Most UNPROFESSIONAL, most UNCOURTEOUS, most UNORGANIZED, biggest group of LIARS I have ever dealt with. DO NOT TRUST THEM with their belongings. Seriously the worst ever. Not only did we get double charged, but they were suppose to pick up our empty pod last Sunday. When they no showed, they told me that the pick up was changed to Wednesday, even though nobody called to let me know. Now it is Wednesday, I have tried since 9 AM to get a live person on the phone, left several messages, nobody has called me back, nobody has answered my calls and their enormous eye sore of a pod is STILL is my freaking driveway. I have NEVER give a bad review, but this company is Terrible at communicating and I will never recommend this place to anyone. I am ready to call the police to let them know that pack rat has abandoned this pod in my driveway.

DON’T USE PACKRAT FOR LONG DISTANCE MOVES!
We’re in the middle of our cross country move CA to NC now (my wife and 3 kids) after selling our house and 1800 Pack Rat has been so incompetent that I stopped even trying to speak with them and have been corresponding directly with the 3^rd party moving company they subcontracted me out to, Old Dominion — who has been great.
Where to even start. My initial call to Pack Rat was ok. I had a guy who mumbled a bit and was hard to understand but I had a pretty low quote. Then when I called back to book, I had a nice guy who was well spoken and everything ran smoothly. Well things started going south as soon as the trailer arrived. You see, for long distance moves cross country, they don’t use the cool PackRat storage bins you see in all the shiny pictures, they contract you out to a bigger moving company with trailers. In my case, I was contracted with Old Dominion who is a reputable moving company. They showed up on time on a Tuesday, the day before we were to begin packing and the driver was very nice but guess what, no moving blankets were provided EVEN THOUGH on the phone I was promised 12 moving blankets would be included and on the 1 800 Pack Rat website when you click on «long distance moves» it says clearly, we include 12 moving blankets (I’ve attached a screen shot to their pictures). When I called to inquire, I was told for trailer moves that no blankets would be provided and they wouldn’t be able to get any over to me even though they were promised. However, they did say that they’d be reviewing all my phone calls with 1800 Pack Rat to see if it was ever mentioned that blankets wouldn’t be provided and if it wasn’t, they could start the process for a reimbursement if I wanted to rent some blankets from UHaul. Seriously, reviewing multiple 30 minute long phone calls to decipher if I should be reimbursed for moving blankets? I call back to check on the status at the end of that day and was told we should know the results soon. I was told in the interim, to go ahead and rent blankets from Uhaul because either way, they wouldn’t be providing any. Total charge from Uhaul to rent 18 blankets? $ 15. All this recorded phone conversation review interrogation for $ 15 worth of moving blankets.
So then the next day on Wednesday, I pack the truck with a local company who was great to help load everything up and we used the $ 15 worth of moving blankets I was told to rent from Uhaul. It’s now Thursday morning and I’ve scheduled a time from the beginning of booking for a pickup of Thursday AM because I start driving my car from CA to NC Friday at dawn. Noon rolls around and I’ve been waiting around and no one has shown up. I figure maybe they’re just stuck in traffic or are really late. I finish other little things around the house and now it’s 4pm and still no one has shown up. So, I start trying to call 1800 Pack Rat. For whatever reason the calls are on hold for a long time with music playing. My first call gets dropped after being on hold for a while. Finally someone answers and I tell her my issue. It’s now 4:45pm. She clearly doesn’t seem interested in helping and sounds like she could care less. So then she says, let me see what’s going on here and asks me to hold. She puts the phone down without putting me on hold and I hear typing going on for about 10 minutes. It’s 4:55pm. Then, click. She hangs up the phone on me. I think, surely she’ll call back as she has my number and I’ve told her this is urgent as I’m leaving the next morning and must be present to sign off for the truck. I wait a few minutes and no call back. Then I try calling back and it’s 4:59 according to my phone and sure enough, the line now says «we’re sorry, you’ve reached us after business hours». You’ve got to be kidding me. She has hung up on me because it was almost closing time. I start to panic as this truck has to be picked up. I start tearing through the paperwork that Old Dominion gave me when they dropped off the truck and finally, on the last page of like 5 pages, towards the bottom of the page in tiny font is the phone number of my local branch. I call them up frantically and they’re extremely nice. He tells me that the driver was 10 minutes away from my address that morning and called to confirm I was home. Guess what, the primary phone 1800 Pack Rat has provided is THEIR number and they don’t answer the phone when the driver calls so they had to cancel the pickup. Thank god Old Dominion was able to send out a truck to pick up my trailer that night at 10pm, whew.
Today I was contacted by Old Dominion locally here in NC to inform me that my trailer had arrived and to give them a call a day before I need it delivered but otherwise it’d be there waiting for me.
I still have yet to hear back from 1800 Pack Rat about the results of their investigation into my phone calls to see if they needed to cover the $ 15 worth of blankets they suggest I rent.
Steer clear of this rat.

I’m not sure how other reviewers were even able to book a move. I’ve called the 800 number several times attempting to get a quote as their website instructs me when I attempt an online quote. I go through the prompt and no matter what time of day I call I get the «to reserve you place in line press… then you will receive a call back when an agent is available.» No one ever calls back. If this is the customer service you get while trying to book, I can only imagine the nightmare that must occur if you actually get to move.
I won’t be attempting to use them any further!

I can’t say enough about James and the entire process your company has. James was on top of our move from day one and every time he called he had answers for me and a plan of action. James and PackRat made it to where our move was smooth and effortless. I would recommend their services to anyone. Our move was a difficult one, involving multiple states, multiple units, multiple pickup
locations and spanning multiple weeks.
James was on top of it every step of the way. The drivers were always on time and professional. Thank you!

I recently moved from Atlanta, GA to Birmingham, AL for my first job and I used Forward Relocation, a division of 1−800-PACK-RAT. Forward Relocation was quite responsive to my requests throughout the process, including delivering pack boxes, rescheduling final move date, etc.
For the final move, they actually hired another moving company to pick up and deliver my stuff and those guys were very professional and were very careful when carrying my items up and downstairs.
I would recommend this relocation company to my friends.
P. S. This relocation service is provided by my company so I do not know the price.

1300 More than PODS on a quote from Texas to Nevada. Rude telephone customer service, just asked for a bottom line price, agent really didnt want to give it until he did his sales pitch.
Will not use

I called you guys to help me move. On the day of my move, I call a few times to ask where I would be getting my moving container. You tell me after 2pm my time, after waiting until 4:30pm. I called you again. Now you tell me, I will not be getting my container today (Wednesday) but Friday. Not Happy…
I don’t have any containers for me today. But yet, they took the first $ 500.00 out of my account and no one called me to tell me. They are not going to deliver the container.
To make it up, you will cut the cost $ 300.00. But yet, you have a 100% guarantee. Not sure what you think 100% guarantee is, but for me it’s a 100%. not $ 300 off the price I am paying.
Because of 1−800-Rat-Pack… I will be missing my son’s graduation on Friday (High School) and my daughter’s graduation (MS Med) on Saturday…
Thanks a lot Rat Pack…
You just made me miss my family’s special day…
Not Good…

We used PackRat to move from Cincinnati to Hayward. Service on the phone and in person was top notch. Everyone was professional and knowledgeable.
There were no bad surprises, but there were good ones. The guy that dropped the container off at our condo was a ultimate technician. Placement was tricky. He walked it out before taking the container off the truck. Placement was perfect! He placed it as close to the garage as possible and still allow the doors to open. I was concerned because we were partially blocking the driveway for other residents, but this guy completely minimized the impact to our neighbors.
Unpacking the container, which was much easier than packing it, showed that 1. We did a fantastic job of packing and 2. The movement of the container must have been minimal. Only one box fell over and that was our fault. We had it packed just one box too high. Luckily, it was well padded. Nothing else moved and there was absolutely no damage in the move. Pretty amazing, really, since the container moved over 2000 miles.
If you want to save money and don’t mind doing the packing yourself, PackRat will take care of the rest, answer any questions you have.
One more thing. Our move dates were very fluid and changed often. PackRat explained the charging process and as long as I notified them of changes more than a week before the originally scheduled date, nothing was charged and the 30 day initial period did not start. I did this several times before we finalized our move dates. Their flexibility was very much appreciated! One less thing to worry about. and trust me with a move of this distance, I had plenty to worry about! The folks at PackRat helped make this piece of the move nearly painless.