Anna’s Linens

Awesome customer service from Rachel and especially, Evelyn! She went out her way to treat you with specialized attention. She went ahead and decided to pick up an item from the Oakland store instead of me driving 25 miles for it. I told her she didn’t have to but insisted since it was on her way to work. I am truly happy with the service and layout/​décor of the store.

Organized location and lots of good deals!
Yasmin provided the best customer service I’ve witnessed in a while. She was helpful and knowledgable. She was also superb at multitasking and made sure to help every customer in the store. It was only her and her manager but her manager was working on an inventory truck, so she held down the fort 110% all by herself. She deserves a raise or promotion.

Sunday morning, I went to shop windows for my entire house i bring my list with my 5 windows i needed, this girl was helping another costumer when I get to the store She greeted me very nice and I told her I can wait she came back and help me to buy for my 5 windows (panels and rods) Im sooo happy with my new windows in my house! Thank you so much, very professional the way she explained about colors and seasons. Too sad you closed the store in San Leandro it was very close to my house.

Not sure why there is such bad reviews that I have never had a problem here and today was probably the best customer service I’ve gotten from there. I went in to search for a bed set, sheets and curtains to match for our bedroom and was having a hard time deciding on which one. I finally decided on which one I wanted and it’s a off shade of red so I was having a hard time picking out the curtains. Rachel had noticed me pick out the bed set and so when I was looking for curtains and she seen me and she immediately pointed me to the curtains that match the bed set. She was very energetic and friendly and said she just had to show me the curtains that matched. Right before that I was contemplating leaving and going somewhere else to maybe see what was out there. Instead I decided to get the set the curtains and the ropes to match. Rachel is definitely an asset to your company, as I’ve been in customer service for many years. Because of Rachel today and you got my hundred and one dollars, thumbs up!

Asked clerk for a price check on some towels. Told me $ 3.99, I said great and paid for them along with the rest of my items. Got home and checked the receipt and realized I was over charged for the towels. Not happy at all. Don’t tell coustomers one price then charge them another, it’s a crappy thing to do.

The manager was yelling at her employees in front of customers when I walked into the store. I thought maybe she was angry with that person but when I got towards the back of the store she was yelling at another employee saying don’t you have a brain you idiot. I feel bad for the staff there. I would never recommend anyone support a store like that.
Today the line was all the way to the back of the store and only one cashier.. .

We bought 12 panels of curtains and found that one had a hole in it. By the time we went to exchange it, we no longer had the receipt but thought it would be ok since it would just be an even exchange. The «manager» wanted to scan the panel for the lowest sale price and then make us pay the difference for a new panel. She flat out told us that she felt that we were trying to «pull something over» on her. It was not a pretty scene. I will never shop there again. The savings are not worth the low quality of the merchandise or putting up with insulting employees.

No sign of customer service. Me and my wife walked in store happen to bump into store manager. Completly ignored us. When asked her to help us with tablecloth she told us down the row. She has bad attitude. 2 stars for stores variety. Don’t expect welcome from employees.

The people who work there are not really professional but they are willing to help. Got variety of curtains but mostly are cheap cloth. You pay what you get, this is Anna’s Linens.

Environment:
The displays are great, but it is not necessary that the item is available. It is free from clutters, so it is easy to maneuver despite of the small space.
Service:
The workers were helpful and kind! This guy assisted me with different selection of window curtains for the kitchen & patio. He directed me in a few areas and informed me that some brands are not available anymore.
Product:
I loved the product. I had to go back to purchase another one since it did not covered all the way. Luckily, I found the last one since they do not make that particular brand anymore. Whew! I am very happy with the design and material. In addition, it was on sale. Checkout the pic!
Parking:
This store is located at the Fremont Hub. There are plenty of parking at this plaza.

Anna’s had a lot of great items at fantastic prices, just nothing I was looking for at all. I would say their bathroom goods selection is vast, every color and pattern imaginable. As for bedroom items not so much but still some great deals. I will be back for sure!

Customer Service is horrible. Store manager has a bad attitude.
I purchased some curtains and went back to return them the next morning because they were not right for the window. Had to wait for 10 – 15 mins because she (store manager) was on a break even though they opened 15 mins ago. She rudely told me to come back 4 hours later because they just opened and haven’t made enough money for my return yet. I told them I didn’t pay for it with cash, I just needed them to return credit back to my credit card. Then she started yelling about how register amount cannot be negative, so doesn’t matter whether it is credit card or not they still cannot take return until someone made a purchase greater than the amount I am returning.
When I got angry and told them I was not coming back for return and demanded that they take the return right away or else, and she reluctantly accepted the return. I will be reporting them to Better Business Bureau for discouraging customers from returning with lies and made-​up excuses.

Walked in, found what I wanted, had the questions answered in a nice manner, bought my stuff and walked out.
Always appreciate fast and efficient service, just what I found here.

This is for the two girls behind the counter when I ran in 2 minutes before they closed to make a return. Thanks for being so cool about me running in at the last second! I hate doing that to people! *Yay for customer service*

I won’t vouch for the quality of all of their products, but I will say that their sale section in the back is worth a look. I found a shower curtain, hooks, and a variety of kitchen goods for pretty cheap.

Never heard of this store but happened to chance upon on it while walking around the hub. Definitely worth checking out if you are looking for curtains or «bed in a bag».
Great deals on «bed in a bag» starting at $ 29. The cheaper ones well look cheap but if you go up in price a little, there are some good ones.

This is such a low class store. I went in to look for a rug they had advertised. I asked a sales person if they had the rug in the ad. She pointed to a pile of rugs rolled up under a table and said that those were the ones on sale. No help offered. I had to pulled them out and they were not light. There were three sales people there, they all saw what I was doing. I just walked out. What aweful service. I’ll never go back.

First of all, let me say how much I hate their TV ads… they are so annoying and remind me of Ross ads.
The store is equally scary. There was Christmas merchandise out in Spring that had clearly seen better days. I absolutely love stuff for the home and couldn’t find a single thing that I would want to buy here! Yuck! Why anyone would go here when Bed Bath and Beyond is so close is beyond me!