Cold Stone Creamery

Ice cream was tasty as always. No complaints there! Customer service was poor though. I got the feeling every time I asked for something that I was inconveniencing them. Went in with my 3 year old, who I held most of time I was in line, so he wasn’t running around crazy or anything. I asked for 2 samples, then while describing my order, another customer came up to the counter and interrupted me mid-​sentence. The clerk helped her, then gave me an obligatory «sorry». I gave her my order again (1 item to share). She provided one spoon. I thought we could use the sample spoon, so we thanked her and sat down. My son wanted a big spoon too, of course, so I went back, was ignored by 1 clerk, told I’d be helped in a minute by another clerk working on an order, then handed a spoon with an annoyed expression from a third clerk. Similar response when I went back to ask for a lid to go. Guess I shouldn’t break tradition and just keep going to Yogurtland. It’s not as delicious a product, but at least they’re usually friendly, patient, and helpful. Thanks, but no thanks, Cold Stone @ Fremont Hub.

Love coming here to buy ice cream cakes. I’ve been coming here for years. I was told they have new and more cake decorators. Just want to say great job. They have more variety of cakes.
On another note restroom seems to always be dirty. Seating area is always dirty. I understand it’s busy but they should be able to come out and clean once in a while. We will understand that you came out to clean the seating area even with a full store of people.
I recommend talking to the cake decorator for custom orders not the people behind the counter.

It was really busy when we went in so I don’t blame the employees for things being hectic, but the milkshake I ordered took forever to make (at least two families that were in line behind us got their orders and paid before the shake was done). When I got it I seriously felt like I was being punished for ordering a shake just on how it tasted alone. The whipped cream on top was the only edible part, and I’m pretty sure it had none of what was supposed to be in it. It was supposed to be a blueberry donut shake, there was no donut, a sour blueberry taste, and it almost wasn’t sweet at all, just tasted like slightly off sour milk. My friends enjoyed their ice cream so that much is good at least but that shake is going to haunt my nightmares.

Bad experience in this place. I was in there today just like 10 min ago I was standing behind this Latino family I’m a Latino too but I was waiting for my turn cuz there was only one person visible running the place. While i was waiting to be serve this other person (Indian) came in and another employee came out of nowhere and instead if asking who’s next she went straight to the Indian guy and asked him can I help you. Can you say stereotype? She ignore a 6’1″ fat body behind the Latino family cuz she might thought we were all together! When I look at I made a hand signal like I was next and she look at me like and idiot. So if you go there right now make sure your not standing behind your own race or you are going to get ignore !!

I ordered a cake online and when I went to pick up they took a while to get it and then asked if I had ordered it for a different location pickup, I continuously gave them descriptions of the cake and what I had ordered to say on it and the color which should have been blue, the reason they didn’t find it til a while later was due to the fact that they had only put happy birthday rather than the requested writing and only put white frosting instead of blue.

Pretty sure it’s 8:50 and we were just turned away and told they were closed!!! It says they close at 9:30!!! Needless to say we won’t be back!

It’s too bad the owner’s of this location don’t make a concerted effort to make this store #1. Small tweaks are needed and the owner can start by taking the Unilocal reviews seriously.
I stopped by this evening to get ice cream at 6pm and as usual there are 6 people in line and one worker. Correct me if I’m wrong but aren’t there health rules that state a person can’t touch money AND serve food? The one worker was making ice cream AND taking money with his bare hands. No gloves. I walked out due to the lack of hygiene.

Bad customer service. Line of about 8 ppl all I wanted to do was pay for an ice cream cake had to wait about 30 min to jst pay

Ice cream cupcakes were awful. The ice cream is good, but the chocolate «wrap» was like cardboard, and the cake bottom was mealy and tasteless. Go somewhere else for fancy desserts.

Too sweet ice cream, really awful. Their ice team quality has deteriorated over last few years
People behind the counter are inexperienced, can’t measure ice-​cream properly.
Avoid them

We found a staple in the ice cream, then asked to speak with a manager and the «shift leader» passed the buck. No one knew what to do or who to call. Poor training and a huge lack of knowledge. I will not be returning to this or any other cold stone location ever again.

I went back to this cold stone & it was better than the last time I was here. I had such a pleasant visit thanks to this girl named Theresa. Walked in & was greeted with the sweetest smile, ready to take my order. She was VERY friendly & tended to all my needs. I really hope to see her again my next visit.

Went in with my mom and dad for a little family dessert trip. I am not a huge fan of Coldstone’s ice cream. I find it to be almost too melty and creamy and it melts almost instantaneously on a hot day. But this dessert trip was so great I had to leave a review.
We went in and there was only a bit of a line. It was a beautiful, not too hot summer day. The smell of waffle cones being freshly made permeated the air inside and outside the shop. We got up to the counter to order and my dad being the frozen dairy product obsessed guy he is declares that my family will have two «create your owns» in the «gotta have it» sized cup. This of course is nuts because we are only three people and he just ordered two of their largest size. He explains that we will be taking the leftovers home to eat later. Makes sense I guess, and I’m never one to turn down free ice cream.
I order the dark chocolate, vanilla bean, pistachio, and black cherry ice creams in my cup. My dad has strawberry, bananna, dark chocolate, and mint. We both got brownies on top. The dark chocolate is pretty decadant. It almost gets mixed up with the brownie. I really enjoyed that. The vanilla bean is standard. Pistachio could have used some chunks in it but is pretty good and I would order it again. Cherry is one of my favorite ice cream flavors and this one does have chunks in it. I would probably get it again. I could barely get a bite of my brownie in because there was just so much ice cream to eat. This is where I give this place an extra star for service. These two orders of ice cream were HUGE! They were literally spilling out of their cups and it was a race against time to keep the entirety of the second level of ice cream from melting onto the table. I could eat about a quarter of my cup before I had to grab one of their domed lids to take the rest home. I am so looking forward to visiting my parents next week and feasting on the leftovers I left in their freezer, if they don’t devour it before I get there.
In summary: This place is generous with their portions and is for sure my new go to when the family wants Coldstone. One «create your own» in the «gotta have it» size is less than $ 5 and is SUPER MASSIVE. Note that I did not get my ice cream mixed up because I like to taste my flavors separate so there were actual scoops stacked on each other instead of just one massive scoop.

The only reason I like this location is because they stock up cotton candy flavor ice cream — one of few around the area. This location is located inside of a hub/​plaza so you’re not distracted by the ongoing traffic on Mowry avenue, which never seems to stop. There’s plenty of parking and there are quite a few shops and restaurants including a bakery shop.
There’s outside and inside seating. Even though, it is mostly crowded — I always happen to find a table to sit. The hub itself is very lively to be in so seating is not even an issue.
The staff isn’t too welcoming, obviously that’s not factored in behind my liking of this place. However, what bothers me is that the place is not too clean. In the summer, I have visited this place many times and it was always dirty (used napkins and ice cream cups all around the place including the trash can being full). I’m assuming that’s because there are two doors and the wind makes it worse but the staff should be responsible enough to clean/​sweep the place.
I would not recommend bringing children as not only is the place in a mess but the tables are also sticky. The staff is only happy when you tip as they announce happiness due to the tradition Cold Stone holds. The staff is not tip-​worthy.
I would go to the Automall location if you are set on/​craving cold stone but only bother coming here for cotton candy flavor. Hope this review is helpful.
Star #1 — Location
Star #2 — Cotton Candy flavor
Star #3 — The memories I have made here! (Yeaup, that deserves a star)
SYOY!!!

Warning: this coldstone does NOT accept coupons that aren’t printed out. You can’t show them the email on your phone, they won’t accept it. I just tried with a BOGO coupon. Get with the times coldstone! I guess next time Ill open the email on my computer, and print out the sheet before I come since thats what they require. *rolls eyes*
Ps.theres no barcode on their coupons which thats the only excuse I can think of for no phone coupons.

Now I remember why I don’t come to this particular location.
The ice cream, my boyfriend ordered the birthday cake remix for me. I don’t know what kind of ice cream she used but it wasn’t the cake batter one (I didn’t watch her make it). Then it wasn’t even mixed up. There were A LOT sprinkles on top, two little pieces of brownie on the bottom, and no fudge. Then, last but not least, the ice cream was half melted. I’m still confused how that happened. That’s how it was handed to me so who knows what went down when she was scooping it up.
Yea, they’ve messed up my ice cream orders one too many times. I’ll definitely be going to a different location next time.

Very slow service. Long line. The manager needs to do something to get people in and out faster.

Great Ice Cream.
Horrible everything else! Here is my story for others so they can avoid this location.
I went there with my family at around 4:00 PM (there was 1 customer at a table eating) and there was only 1 other person in store ordering ice cream. I decided to hang around the middle of the long counter (near one of the doors between 2 fridges).
A couple of ladies walked in and went and stood near the person making the order, and when that order was completed the server directly started interacting with the ladies. He wasn’t even aware I was already waiting. So I move to the end of th ecounter next to the ladies to wait for service once they were done.
As soon as I moved, another couple arrived from the doors mentioned and stood around the middle of the counter. Another server appeared out of nowhere (an asian lady, I forget her name) and she directly started serving one of them! I was like what the HECK!
So by then the first server is done serving the ladies, and he walks over and starts serving the other half of the couple that walked in! So now BOTH servers are serving the same couple!
I’m like What The Heck is going on here! So I got screwed over by the servers THRICE (1 for the couple of ladies and then both walking over to serve the couple).
When I brought it up later, the server was like I’m sorry, how may i help you. I almost walked out but my little boy was very excited to have ice cream so I decided to stick around and be served.
I’m definitely NEVER going back.
How can a customer service rep have NO IDEA who walked in or who is waiting and just walk over to people and start serving them? Even the second server just randomly walked over to another couple without checking that I was already waiting for about 10 minutes.
To the owner, get your staff in gear, and also put up like a tiny printout sign or something that says line starts here or please wait here to be served. It was a ridiculous way to serve folks!

So disgustingly sweet, messy, and melty. Never again!

There’s nothing better than some ice cream after a satisfying meal. Met the hubby over at Jack’s Brewery for lunch and then took my son for some ice cream right across the parking lot. I don’t care for all the toppings and shenanigans that they have available, all I wanted was some ice cream and the service was nothing but complacent! Can’t wait for the summer to hit this joint again. yummy for my tummy.

This is an A-​OK location of Coldstone Creamery.
The customer service was ok, there was one employee who was helping all the customer, there were more people behind, but not sure if they could have helped to speed up the line.
However the ice-​cream was delicious, waffle cones were fresh and the store seems very clean.

Let’s start out with the positives about this Cold Stone Creamery location. Ice cream is delicious, waffle cones are fresh and very generous on mix in’s. Also the store seems very clean.
Now for the negatives. Customer service is horrible!!! Came in tonight around 9pm, no welcome greeting from employees, and the girl had a very snotty attitude! Then another employee was just on her phone playing loud explicit music! Instead of helping other customers, cmon now

Coldstone Creamery not a fan of. everything is overpriced, too sweet.
drink: coffee frappee (3.99)
–pieces of ice in drink sent shivers down my windpipe
–too sweet
–mixed with solution, chocolate, topped with whipped cream
drip: —
–service seems slow, drinks, floats, etc. labor intensive
–expect to spend 15 minutes before leaving here.

was in the area and was craving for strawberry shake.
service was okay, shake wasn’t all that.

I like to come here on hot day! They have lots of choices but I hate the line here.
My favorite is chocolate devotion but the rest is good too I guess!