Kaiser Permanente Pacific Commons Pediatrics

We switched health insurance plan because I quit my job and Kaiser seemed to be the most affordable health plan with individualized health plan for each member of our family. Although I still miss our dr. at PAMF I have admit that so far Kaiser hasn’t let me down with their quality of service.
My son bumped his head when taking a shower and he had a minor bruise/​cut on the back of his head. I called the nurse and she was very helpful on the phone. She said that he is probably fine but she recommended that I should see his pediatrician since it would be also his first time seeing his new dr. It was easy to schedule an appointment for the same day. I called at 10am and I got an appointment for 11:30am. I arrived 15 min. earlier as they told me to. The check in was very easy and the staff at the help desk was very friendly.
BUT that’s when I deduct a star. I waited an entire hour! I was told that they are waiting for a free room for Dr. Hague (she was recommended to me by other moms). In the room the nurse gave me a heads up that I might wait a little bit because Dr. Hague is very through and takes her time to talk with each patient which I totally appreciate and love about dr. BUT an entire hour! I was thinking if I would have a cranky child who feels really sick that would be very torturing for child and mother to wait in a boring waiting room and dr. office room.
The nurse was very helpful as she brought something to color for my son and be entertained while waiting.
I have been through couple of pediatrician and I have admit Dr. Hague is very pleasant and great with children and provides you with helpful information.
All in all… Happy patient and mommy!