Metro PCS

they have got to be the absolutely worst company on the planet, they charge you extra to pay with money, there service is so poor, you can not navigate their web or phone site, for being this big high tech. company their performance is crap!!! and it is clear they just don’t give a crap about anything other then your money, I dread every month trying to pay my bill, because I already know it;s going to be such a hassle, you can not get through on their web and the automated system on the phone is almost impossible to get through, everything about this company is crap, and their stores are the worst of all, they will actually steal your money and make up false charges and then when they are called on it, they deny everything even the receipt they gave you from them!!!

AVOID
They scam you left and right with their «kind» and «friendly» attitude. Unlocking and activation fees that are normally FREE, ended up paying $ 140 to transfer a phone with a sim card. Ended up getting $ 40 back after telling them the unlocking was not happening. They said the $ 60 was a «service fee», which takes literally seconds to enter in the information you can do it yourself. They will lie about anything you tell them. I’m STILL without phone service too and will be going back to get as much money back as I can.
Do NOT go.

I dropped and shattered the screen on my iPhone 4S. Since I didn’t want to drive out of town and wait hours at the Apple Store (and pay my $ 50 deductible) I came here since it’s near my house. The guy fixed my phone for $ 59 and it only took 15 minutes to fix. Call him first and make sure he has your screen in stock.

I only go to Metro PCS stores when I absolutely have to. My phone was getting old (a year and a half) and the battery was draining really quickly despite faithfully charging it and taking it off the charger once it was fully charged. I went in here to see about getting a new phone. I asked the guy (the main guy who works there) for their cheapest phone. I had done a little bit of research beforehand and knew the stores had $ 29.99 phones. I could really care less about iPhones and all of that, so I was all for their cheapest model. Right away, the guy picked up a phone which he said was $ 59.99. Um, no. I knew for a fact that they had cheaper phones. I again spelled it out for him (the second time) that I wanted their cheapest one. He found one that was going for $ 29.99 or so he thought. He went and checked about the price and came back saying it was going for $ 37.99 (or something in that range). I made an issue of it and asked if any of their other stores had the $ 29.99 phones. He eventually backed down and said I could have it for $ 29.99. Since when can you talk yourself down in price for a cell phone? HUH? The prices should be set in stone. They also wanted me to print my receipt at home because their printer wasn’t working. What kind of a business is this?
My advice… since I know people HAVE to go to the Metro PCS stores from time to time and it is unavoidable… do your research first and know what prices you’re going to pay before you go, even if you’re just going there to get a charger. Good luck!