Overton Security Services, Inc.

These «Security» «guards» are contracted by owners of a certain condominium/​apartment company in the California Central Valley. I put both words in quotations because they don’t secure anything, and they certainly don’t guard anything. I’ve scanned through the reviews for these people and it looks to me like they’re so highly rated because complex-​owners rate them that way, most likely for a discount.
They never patrol the area. They are nowhere to be found when homeless wanderers break into cars, or literally pass out on the front steps of a tenant’s home. They only show up for 5 minutes a night to have the tenants cars towed — for being parked in their own driveway. They’re rude, and refuse to identify themselves when asked (except for one, a so-​called supervisor who smugly said his name was simply «Shamir»).
My experience with these people has led me to believe that anyone hiring them is not to be trusted. If you do see them, I recommend you park your car somewhere safer. Like on the street. A block away.

Let me start this review by saying the owner of this company is a great person and she does try to provide her clients with superior service. The problem with the this company is the management «Jason & John», both lie to the owner on what security patrols and other security services they provide to clients. This company will not provide you what you pay for and will lie on the «daily activity reports «. If you do choose this company to guard your business or home please deal with the owner directly, because the other two clowns will lie to you and keep the owner in the dark on the service they provide. Reading other reviews I do agree and can confirm about the bad service they provide.

I am a retail business owner and Overton Security Services, inc. is contracted by our Complex Property Managers. Ive dealt with Overton and their lack of staff, training and professionalism for the last 8month partly because our Property Manager was partially to blame for prior incidents and communication.
Incident:
Im writing this review because I had an incident today with a shoplifter. I contacted Overton as soon as I saw the customer stuff a product in their purse. 20mins later the customer tried to walk outside with the stolen merch. The security guard (Mr. Walace) was sitting in his car on the phone with his Supervisor (Mr. Tran) right outside. The security guard watched the thieves get in their car and drive off. When the security guard walked into the business, he asked me what happened. I told him he missed the thieves and I asked him why he was sitting in his car for so long (in a calm voice). The security guard informed me they are strictly security for the building and not Loss Prevention. He said the only thing he could do is watch, observe and report to the police. He said he was getting clearance from his Supervisor to come inside our business. I asked him his name and his supervisor’s name then told him to have a nice day. I called dispatch to ask to speak to Mr. Tran but apparently he was gone for the day and I would have to call back the next day. I then received a call at my business from Mr. Tran. He started off very stern and told me they were not LP and that if we had a theft problem at our business we should hire a LP team. I told him, they were our LP and I asked him what the point of us paying for security was if all they do is observe and report. I told him we could do that ourselves. He then said he didnt appreciate me yelling at his employees and making threats. I assure you, I made no threats nor did I raise my voice at any time. (My thought is, Mr. Walace was afraid he may be disciplined for sitting in the car and he told his supervisor I yelled at him.) Mr. Tran also said we should not call dispatch unless we need emergency assistants. I told him I called Overton because we needed assistants, he then said «what don’t you understand, you need LP.» He also said I sound «uneducated» because I said, we pay our Property Managers and they pay Overton. I was sick of Overton and told him, we will see if they are still employed at our Complex in a week. He then said, I made a threat and everything from that point on would be documented. During this entire conversation, Mr. Tran cut me off 3 – 4 times, said I sound uneducated, told me not to call them again because I cause internal issues.
Conclusion:
This is my personal opinion. I simply left a review so you could witness my interaction with Overton Security. I don’t appreciate their Service. This is not the first, second or third time Ive been unsatisfied. Overton has security on foot in our complex but we have no way of getting in contact with them. We have to call dispatch, dispatch then has to dispatch the security guard to our business even though he might be 50ft away, it takes 20mins for them to arrive. Ive worked with other Security Services before and the other companies were better, friendly and more professional. I dont leave many reviews. If I do, its usually for exceptional service but here, I would truthfully stay away from Overton Security.
Food for Thought:
Overton has 7 reviews at the time Im leaving this review. Of those 7, 3 reviews are from current or former employees rating 5 stars. The other 4 reviews are of bystanders and customers.

Found a car of theirs parked in a handicap spot in Concord with no placard displayed. There were numerous CLOSE empty spots including the one I parked in next to their car. Sent an email with the photo of the car. Waiting for a response.

Great staff, Great company

What the creepy yo? They are security for some of the East Bay BART Stations. Was at the Fremont station the other day and was moving stuff from my car to a friends and a guy gets out and starts staring at me. I stare back the whole time and before I get into the car I ask «Is there a problem here?» He then starts smiling and says he’s making sure the «property is ok». WTF does that mean? Are you protecting things or just here to skeeve people out?

if it was possible to give zero stars thats what i would give this company! they do not care about thier employees at all management is the worst!!! i cant believe they treat their employees the way they do! do not set your self up with this company, it is not a good company to work for unless you like dealing with drama, and unorganized management !!!

I never received a call from their office which tells me they hide behind their answering machines. Cowards and chickens is what I call them,

I’d give no stars if possible. These guys work with my apartment complex and they flat out just don’t do their jobs. Can’t tell you how many times I’ve called with a complaint and my concern was treated with relative indifference or feigned assurance while said incidents kept happening. These people can’t even unlock a door to a fitness center at a prescribed /​mandated time. Unbelievable.