Performance Auto Care Repair

Just called the auto shop to get a quote on my break pad and rotor replacement. Bud, the guys answering rudely demanded a bunch of info and then hung up on me. Never been in the shop myself, but after the call, probably never will.

Been here few times for oil change and 70,000 mile service. Talk to Bud. Great guy. He would recommend what needs to be serviced with out unnecessary fixes and over charges. Reasonable prices.

Bud is good & very knowledgeable & seems to be very passionate towards his job. I have a BMW 325i 2006 & I have been seeing him for 3 years now for all the issues I run into with my car. His rates are reasonable & sensible for the most part.
Would definitely recommend.

if i could, i would give bud koga’s performance auto care ten (10) stars
1) i had a problem w/​my tire (they fixed it) they found a small nail which caused a slow leak, which had caused my tire 2 get flat b’cuz i did’t notice it!!! they also rotated my tires. 2) my car made a noise whenever i backed up — they found the source of the problem, & fixed it 3) i had my oil changed 4) they also found that my engine valve cover was leaking, which i will have it taken care of asap!!! 5) i also got my 21 pt inspection 4 free. i was also concerned when i should get my brakes replaced. bud told me that i wouldn’t need one 4 8,000 more mi, or 2 oil changes. as usual, the work on my car was done expeditiously, w/​great expertise, & professionalism!!! b4 i left, i had spoken 2 the other 2 people who were waiting 4 their work 2 b done… the same satisfaction was shared by all of us
w/​the same long time customer status. as 4 me, i have been going 2 bud’s 4 at least 7 – 10 yrs!!! & i will always go 2 bud’s…no matter how large, or small the job may b… b’cuz bud’s performance auto care is the best, & most reliable!!! definitely five stars
w/​the highest recommendation possible!!! kudos, & thumbs up 4 bud, & his crew at performance auto care

Bud is very friendly and is patient with customers despite being very busy. Just picked up my car today after getting the A/​C fixed and the oil changed. Very pleased with the results. Price reflects good service.

Just thought I’d share that I’m still taking my car to Bud’s. I just moved to Hayward, which is a good 15 miles or so away, but I plan to continue bringing my car to Performance Auto. I don’t want anyone else touching my car. They are really that good.

Very good service
I call few places due to my engine light turned on but everyone told me $ 80 for check up and this guy told me for free
I went there he checked within 5 mins and told the problem
He also negotiated with price and offer me a good deal
I am really satisfied and had a small problem which he did for free
The only reason I gave 4 star is timeline

Excellent service, Bud is very honest and does a great job providing a fair estimate for the repair. I had my BMW serviced here recently and was very satisfied with the quality of service. I would highly recommend this place.

Just got back, after getting my yearly maintenance /​routine health check-​up. Oil change, Air-​filter replacement and a bulb replacement, that was all it needed. I waited for an hour, sitting next to BUD (owner) and had a little nice conversation with him. Staff was friendly and he did answer all my questions.
He asked me, what made me to come here after reading Unilocal Reviews? I replied, it’s the detailed approbation reviews, especially how you helped people, even after leaving the workshop, drove me to be here. It’s also the first-​time, when i got my Beamer serviced outside a dealership in last 6 years (rip-​offs) and I find it very convenient and smooth.
Was just hoping, if he had given me a good deal on detailing too ;-), but never mind. I will, for sure, go back when i need.
Keep up the good work guys1

I found Performance Auto on Unilocal in 2013 and have been taking my Mercedes there ever since for services and occasional repairs.
Bud is an extraordinary mechanic and shop owner who takes pride in high quality work and fair prices. I can completely trust him and never need to stress over getting a second opinion or verify his recommendations or better quotes.
Bud has fixed my car problems for free even when I offered to pay. He also works hard to find better solutions for all issues big or small.
Although the shop is always busy, their services are excellent. The phones are constantly ringing but no one has the impatient or annoyed look you usually see in places like this. Everyone is attentive and friendly (without the sale-​y undertone). They do their work very efficiently and I can count on getting my car back as soon as possible. Doesn’t mean they cut any corners. All the work they’ve performed on my car in the past 2 years has been great.
Highly recommended!

I had an emergency with my car not working all of a sudden and had it towed here on a Sunday, Monday morning they were attentive and we’re able to fix my car same day no problem! Great customer service and they helped save my day and car! Will definitely go back to this shop for future car issues

I was having what I felt like an alternator problem so I got my car towed here at night. The next day I drop my keys off around noon and was told that Bud would give me a call. It was almost 4pm and never received a call so I decided to call them myself. I was a little nervous they wouldn’t finish the same day as the guy I spoke to in the shop said they could. Bud gave me a quote and said it’d be done by 5:30. I got there at 5:30 and didn’t leave till 6:30. I was a little bummed about that but I understand it’s busy.
Overall he’s pretty knowledgeable and genuine. Pricing is fair (Tho I thought for $ 180 I’d get a new alternator than a rebuilt Hitachi. Is that even a good brand?) Would I use them again? Hopefully not but yea I’ll use them again. He knocked some bucks off the labor so that’s an additional star right there.

I’ve been going to Performance Auto Care for a little over a year now. I first visited them after having a very bad experience with another local shop. Owning a BMW at the time, I was in the market for a shop that is trustworthy with german cars, and fair on rates. I had an issue with both rear wheel bearings, and had one replaced at the other local shop, and I was charged nearly $ 500 for parts and labor. Whereas Performance Auto took care of the other wheel bearing at close to half that price. (Performance Auto Care charges you by the books). Since then, I only took my car to Performance Auto Care for all mechanical/​maintenance reasons. I’ve even recommended a few Family members, and Friends to Performance Auto, and they’ve had nothing but good things to say about them.
Bud (The Owner) is fantastic! He’s is always friendly and very helpful. For instance: I had driven to Los Angeles to visit family, and my car had some troubles on the road. I called Bud and he was able to guide me through what to do. He even took the time out to look up trouble codes, recommend repair centers in LA, and pricing to expect. He also gave me a call the next day to make sure the problem was solved, who does that?! I’ve been to several shops in the past (Including Mercedes Benz, BMW, & Lexus themselves), and had horrible customer service experiences.
Overall I am glad I found Performance Auto Care, and I never plan on going elsewhere for repair/​maintenance services.

When a business is clearly more than 95% good with its ratings (as in there are literally only a couple bad ones) then I’m going to clearly go with the majority on this one.
I took my car here based off a personal recommendation when my wheel got totalled last week after hitting a rock on the middle of the road. Being a California transplant, I don’t know my way around things like this but I was treated with amazing customer service and a quality job well done. My entire wheel needed replacement and the strut/​control arms were also bent because of the impact of the rock (it was a huge and unavoidable rock, ok?). I got a good deal on everything and my car back in 2.5 days. The Nissan dealership wouldn’t have been able to even see my car until the next day but Bud and his crew got to work on it ASAP and I I got my car back ASAP.
Customer service? How about pick-​up service? After dropping my rental car off at the nearby Hertz, they even offered to pick me back up to the shop where I could immediately get my car back. They just took over Hertz’s job. Talk about great service! What other auto body should would do that?! It was an experience of kindness and great service that I really appreciated during my time of need.
So to the people that are bashing this place, know that you’re in the minority. Go bash other places that are legitimately terrible (aka have less than a 4 star rating). This place was awesome and I’ll come back for any future car problems!!!

First time writing a review for anywhere not a restaurant (see my reviews). This isn’t a review for the food, just for the service. :)
Seems like nearly everyone has had a good experience at Performance, but a few people have had an awful experience. I can only speak of my experience.
I’ve been bringing cars to Bud for a couple of years now. We found this place by accident, when my wife’s car overheated on the highway nearby. The tow company suggested Performance Auto Care. It looked ok on Unilocal.
Bud explained that as the car was quite old, he’d try a less-​expensive option first than a full re-​machining of the blown gasket. It lasted for a while, and then died again a month later, 10% of the way on a trip to LA.
My wife called Bud, and he arranged for a tow back to Fremont from the middle of nowhere. At this point we decided on the more expensive fix but it has been worth it. The car has been running smoothly ever since. A solidly running car is worth more to us that the estimated value of how much we could sell it for. (And use the thousand dollars for what? You can’t get much car for that anyway.)
Recently my car failed to start. After attempting a couple of jumpstarts I decided to see if it could get towed to Performance. Bud suggested trying a more powerful jumpstart as this car needs more juice than most cars, and then drive it to Performance. He offered to be at the shop and change the battery when I arrived.
Sure enough, a jumpstart from insurance’s roadside assistance got it started, and a battery was waiting for me when I arrived. 9 year old battery out, new super-​powerful battery in, half an hour. No problems since.
I would bring cars to Performance for regular maintenance more often, except Fremont is a little far from Sunnyvale to go for an oil change. Also, they used to be open on Saturdays, but no longer. Bud still answers the phone for emergencies, though.
I don’t ever feel I’ve been overcharged. Generally Bud suggests the cheaper option, except where it makes sense to go with a pricier option, perhaps because it will last longer or perform better. He’s been very patient with me, explaining what needs to be done and why.
I do agree with some reviewers, though, that Bud’s estimate of completion time is a little optimistic sometimes. I’ve never asked, but according to the reviews below it sounds like Bud might lend you a loaner while he works on your car, so at least you’re not stranded in the meantime. I’m not a fan of the location, but the service has been good for me.

I do not know how the hell people gave this place 5 stars? You Unilocalers that gave this good review made me come to this awful piece of crap auto care repair. Thanks UnilocalERS!!!
To sum this up, I got quoted x amount and then got charged way more than I expected. Then afterwards, there were more issues with my car. Had to go back and fix the issues that happened. Maybe coincidence? Or maybe he F*cked up my sh*t to get more money out of me. The guy is very deceiving and lied about repairs.
To all the Unilocalers that need to get your auto repaired, always asked multiple mechanics on your issue to verify the true diagnosis. I know there are alot of honest mechanics out there but for sure this guy is not. thank you and hope this saves you the trouble.

This is to ppl out there, this is the THIRD time im posting this review because the service WAS THAT BAD and I want to make sure this honest review is read by people who are going into this shop RATHER than just get removed by Unilocal (2 times removed already) cuz Bud pays Unilocal to remove them. I am not a competitor of this shop or anything, I just know the basic of automobiles where I know what goes wrong and what is needed to be replaced.
Bud. You need to stop paying Unilocal $ 400/​monthly to take down your 1 star reviews and just improve yourself? I own a business myself and I know what it takes to be honest.
Came here to do an inspection on my vehicle. They did a bumper to bumper check as I requested, then on a list there are so many things that WEREN’T true! I just did so many gaskets changed 4000miles ago at a European specialist & highly reputable shop.
These guys are not body shops either and claiming my car (0 accidents) to be repainted all over. It just needed to be buffed and waxed up.
Bud. Get your shit straight. Don’t assume everyone who step into your shop is idiot and don’t know anything about their own car.
He tried to talk his way out when I caught him lying about the part I already replaced in which Bud recommended to replace. He will try and change the subject to avoid you calling him out!
Do not come here unless your stupid enough, go to next door (another repair shop) to get a second opinion then you will know the truth!

First I came to this shop for coolant leak from my car. The moment mechanics checked the car, Bud said water pump is bad and needs to be replaced. I told to go ahead for ordering the equipment. The whole process cost me around $ 800.
Phase-​2: My car started giving me jerk after 3 weeks of the repair. I went again to Bud and he said the car is misfiring and one of the coil, which powers the cylinder, has gone bad. Asked to replace the coil. I did what he asked and another $ 180 gone.
Phase-​3: After 2 weeks, car started giving the jerk again. Again went to Bud. This time he showed that coolant is going inside the spark plug cylinders and therefore the jerk. Now he is saying the gasket might be bad and needs to be replace which might cost another $ 1000.
He did explain me the issue 3^rd time and also did a temporary fix so that I can drive my car. But I am not sure from the trust level. Decided not to go to him afterwards.

When it comes to auto care shops I am really distrustful because I have had some bad experiences in the past. After taking several cars to Bud – a Mazda 3, ’92 Mustang, and Mazda 6– I have never had any problems with the repairs they have done. Their prices are always under the dealership and they have even been able to identify and fix problems dealers couldn’t.
For example, the Mustang I took into a ‘specialty shop’ for Mustangs and they kept saying the water pump was faulty. After having the water pump replaced 3 times in two years I knew something else was going on but none of the mechanics I went to were able to identify the problem until I took my car to Bud. He was able to get a new water pump since it was still under warranty and identified a problem with the hoses that was causing the water pump to fail. 3 years later my car is running perfectly!
I wouldn’t pay attention to the negative reviews. The only truth in the 1 star reviews is that you should allow an extra day for service because it is a small shop and they tend to get super busy – which means they are not always very quick.

I barely review businesses. This is the first time I have come to this auto repair shop. Instant service, very reasonable and economical, no fraud, transparent, exceptional customer service.
Bud is very customer oriented and tries to go an extra mile to help customer, to an extent to drop them if they need.
I would highly recommend this auto center.