Pizza Hut

Honestly I grew up eating at this Pizza Hut (previous location) and it was great! I typically order round table but my niece and nephew wanted Pizza Hut. It was SWEET?! How can a mushroom/​olive pizza hand tossed taste sweet? Breadsticks we’re awful too! The only thing we enjoyed was the brownie and delivery was quick. Definitely not going back here. Stick to Round Table Pizza across the street.

Wish I could give them negative points. Ordered 2 to-​go medium pizza with chicken topping and had to search for any kinda topping on those pizzas. There was hardly any cheese on it either. Not sure if it’s was that bad bcoz we got in on one of the busiest nights (Halloween night) or bcoz we just used the offer ($ 7 medium pizza when you buy 2). Utterly disappointed in that branch and Pizza Hut. Thought they had standard measurement for making pizzas. Never ever going back there even if they give it for free.

I ordered bbq chicken and the lady on the phone was nice. I placed the order for my friend and they called back letting me know it came with bacon I said oh no please no bacon. I’m so glad they called to ask the service was great but the food itself was horrible. My gf found 4 pieces of hair in the food we were disgusted.

What do you want, My girlfriend asked.
Bronco Billys!
«Try something else»
Three guys pizza.
«No»
Pizza Hut.
Pizza Hut, it was, unfortunately.
I ordered it online and she picked it up on her way home.
I ordered a Supreme, light on the sauce and no bell peppers.
What I opened the box up to is a pepperoni and sausage with a lethal dose of extra sauce,
disgusting as hell.
Won’t be eating it, and it’s too far from where we live to make it worth driving back there for a new one or for a refund.
I can, however, bitch and complain on here and on their website and vow to never recommend this as a dinner option again.

Worst Pizza Hut still to this day. Ordered pizza a few times since and still a disappointment. Food is not cut evenly, cold more like flat greasy bread. Never will I be coming to this place again.

I guess their worst Unilocal rating speaks for itself. Ordered online, received email stating order will be ready by 1:48 pm. Reached the place at 1:45, paid and waited for the order. At 2:09 when I looked at the screen my name didn’t even appear on the screen. Asked a person, he tells me my pizza is ready but they are just waiting for cheese sticks. Apparently food came out at 2:20. It happens in food place, things gets delayed. What bothered me the most is to keep their performance good they showed that I already picked up my order where they delayed it by half an hour. By looking at their Unilocal review, I don’t think that anyone cares in that place. If you do, here is my order number 29 282 ticket number 0043 (date 9÷27÷15). I would like to see someone is accountable for this and in future doesn’t happen with anyone else.

This only reason for the one star is because we are unable to give a zero star. I ordered a pizza over the phone for pick up. I went to pick it up and I was told I didn’t have an order. Management was very rude and said they don’t deliver to my area. I told them it was for pick up. Management then said they don’t have an order. No apologies or anything. I will never go back to this place because of the attitude by management. Don’t they realize that without customer they do not have a business.

I live on the same street as this store, 3.1 miles down, and they wouldn’t deliver. They transferred me to another location in Fremont and. same story. WTMF? I know they can bring it here because I managed to get a delivery once last year.

If those are not in their delivery area they don’t care for your business. They do not want you business and only deliver to their area. And they will simply tell you that no pizza hut deliveries to your area.
So you’re telling me you store is less than 5 miles away and does not deliver to my area and there is no other Pizza Hut that deliveries to my area?
Very bad customer service and business practice. In the end I ordered from a different pizza company. I guess Pizza Hut loses business because of the way they operate.

This should be a zero star.
The service and food quality went sharply downhill after they moved from Grimmer Rd to the current Fremont Blvd location. I ordered two medium pizzas and ran into three problems:
Problem 1) they ran out of pineapple according to the online website. I was disappointed (same thing happened last time when they ran out of pineapple) but still went ahead to order knowing that my fav pineapple was not available.
Problem 2) Sal called my mobile 20 min after I entered the order online and in the car to pick up. He said they ran out of mushroom. I hesitated, again missing my second favorite item, I accepted to skip mushroom and did not even want to replace it with anything else as I wasn’t looking forward to eating it by now.
Problem 3) i picked up the pizza (mind you it was 10 minutes later than original time). I went home and realized that diced tomatoes were missing totally! I immediately called the store and complained. Sal lied and said he told me when he called about the missing mushroom. I said ‘no’ and he immediately changed his story and said «oh, we ran out out diced tomatoes right after I told you about not having mushroom…» Liar. I would have accepted every missing item and NOT have a problem if they were open and honest.
I asked to speak to their manager (Daljit?) and complained. I asked for refund and she reluctantly proceeded with not a credit card refund but a store credit under my phone number. (I did not like the store credit because the food quality is below par so store credit does me no good.). And here’s her best line — «I’m giving you store credit for the full amount, are you happy now!!!» (Using her sarcastic tone and bad attitude).
This is it, Pizza Hut. You have just lost a 15-​year long-​time loyal family of customers because of declining food quality and absolutely non-​customer oriented employees at THIS particular store.

Not recommended at all. They don’t honor deals that are online, staff is not trained, manager is very-​very rude. Instead of resolving customer problem and apologizing for the mistakes her employees do, she acts as if she is doing a favor to customers… As if she is feeding her customers for free. doing charity… evenr those who do charity treat whom they feed with respect.

Called to have pizza delivered the girl told me we don’t deliver to your area go to the website to see who delivers to you… mind you it’s 1.5miles away and the one closet to me has been shut down kind of defeats the purpose of delivery if i have to go pick it up. Pizza hut your service is not the same and you should revisit what service is. Love your pizza but not worth the frustration of assholes you hire and adhere to the bs rules. Listen to your customers

Dropped in and Indu who was the server attend to me very quickly with very great customer service and great timing

I ordered online around lunch time on a Sunday, as they were one of the few places delivering to my hotel (Hyatt Place across from Tesla factory) and I was pinned down on a priority escalation at work on a weekend. Delivery was relatively quick — I think they had it to my door about 45 minutes from the final mouse click.
Pizza was, well, Pizza Hut — this isn’t artisan stone fired stuff. It’s relatively cheap and convenient food — gotta look at it through the proper lens.
I give them a 4^th star for honoring my request to draw a picture on the box. Made my day to see the little face they put on there.

We saw the commercial for the cheese/​bacon stuffed crust pizza and thought we would give it a try… I did online ordering… Pizza came 20 minutes late and was NASTY… Pizza was so limp, like it was raw… All the advertisements show gooey cheese when you pull the crust apart… HA HA HA… What a joke… The cheese inside wasn’t even hot… And where is the bacon? My husband and I each ate a slice and threw the rest away… This was our first time doing online ordering with Pizza Hut… It will be our last… I’ll go across the street to Mountain Mikes or down the road to Round Table…

This is the only Pizza Hut that delivers near my home. Every time I order the estimated delivery time is way off. No courtesy call that they are running behind. Today ordered at 12pm. Estimated delivery time 1:09. Arrival time 1:45pm. Tried to cancel the order over the phone on hold for 10 minutes. OMG. I ended up making a sandwich. Driver comes up I just tell him I cancel my order. Man. Never again.

Ok so I started getting hungry mid way through my pathology and human anatomy cram-​a-​thon.
I’ll admit I was cautious after seeing the one star review. However, as it turns out the location is actually cleaner than most Pizza Huts I’ve been to. Also, pretty efficient with my order and the quality of my pizza.
Definitely overcomes the quality and atmosphere at Pieology’s Pizzaria.
I started off by calling the local Pizza Huts around Fremont, they were all extremely rude. Each receptionist left me unsatisfied and disappointed, surprise surprise. This location was welcomely pleasant. I was entered by Freshita, she’s quite polite and definitely gives you a quality service on the phone.
It was so pleasant in fact, I asked the store manager Daljit for her name. I actually don’t believe I’ve had someone ask me so thoroughly or thoughtfully rather for my pizza! Especially Pizza Hut of all places.
I actually wanted to opt for delivery instead of carry-​out however they only service the Irvington area. I was extremely dismayed by the phone service at the Fremont Hub location. I told Freshita that I was inconvenienced by the fact the distance was exceptionally reasonable for a driver to deliver my pizza. Freshita then offered me a discount (score!) for the already small profit of $ 10.90 that they would earn off my pizza.
The Pizza: I ordered a traditional crust, hand tossed combination pizza, with alfredo sauce and added pineapples. The quality was exceptional, only second to Patxi’s Chicago Pizza in Palo Alto.
I was waiting to host some friends who wanted to study with me so I got there 30 minutes late. I asked Daljiit to re-​heat my pizza in their oven and she warmly replied yes.
In all honestly, this is probably the best pizza place I’ve come to within the city of Fremont. I will continue to use this venue for all of my further pizza needs as a first-​year medical student.
Thank you for the cordial hospitality, Daljit and Freshita (nice name!) and I’ll see you soon if I’m cramming for another final.
Cheers!

Don’t get their tossed chicken wings. It’s so breaded, I can barely taste the chicken. I don’t remember their wings being like this before.

New location, same old pathetic excuse for service. To be fair, I should have learned my lesson and stopped giving this place my business a long time ago. When I showed up for my 6:30 pickup, the following stuff happened:
1. They had no idea where the pizza component of my order was. Kind of a big deal. I ended up waiting roughly 30 – 40 minutes for my ordered-​ahead pickup.
2. A guy named Ron, who was wearing a «General Manager» name tag, was yelling at the employees in front of about 15 customers. Actually yelling. «Less chatting ladies, more working!». For the record, the employees were working as fast as they could.
3. My order finally came out of the oven. It was wrong.
4. The lid to the marinara sauce they gave me was loose. Since it was in a bag, I didn’t notice. The thing exploded in my car.
Just a disastrous experience. I think I’ve finally learned my lesson.

Yes, this is a Pizza Hut, but it’s a brand-​new Pizza Hut! (This location replaced the old one down the street off of Grimmer/​Fremont.)
Located behind the Wells Fargo on the corner of Washington/​Fremont/​Union… this is strictly a carry-​out/​delivery location.
I likes:
— $ 10 for medium/​large pretty much whatever you want on the pizza? Can’t beat that.
— Easy on-​line ordering system (as of now, can’t pay in advance for carry-​out; not sure about delivery).
— Quick turnaround… ordered at 4:45p Sunday afternoon, ready for pick-​up at 5:00p… and it was actually ready (vs. some other places that I’ve frequented recently where you end up waiting another 20 – 30 min because they over-​promise).
Unfortunately, the wife isn’t as big a fan of PH as I am… but lucky for me (and my PH-​fix), she travels occasionally for work. SCORE!