Waste Management

From the other reviews, it sounds people have problem with custom pickup. I had no problem with regular weekly trash pickup. Only issue I had was when I overfilled it until I couldn’t close the lid all the way, I got a written warning to not do it again. Only gripe about WM is last year they had a walk out strike and it made it difficult for everybody. Because of it being a public utility, it’s really tough to get by if your service is cut, especially for those with large families. On the plus side, trash pickup is usually very efficient and like clockwork.
I’ve also dropped literally a ton of trash in yard waste into their main facility here. We rented a U-​haul and got about a ton and a half of yard waste into it. The way it works is they weigh you at the gate and once again when you exit. Then the gatekeeper charges the difference. The facility has a lot of airborne particles and debris due the amount of dumping so bring a mouth guard and gloves to protect yourself.
Also WM has a 2-​bag compost giveaway every year and its really high quality. All you have to do is show a monthly bill to prove you’re a customer.

Terrible customer service! The driver who picked up our green waste bin broke the wheel off and took it with him but left the broken bin last week. I spoke with Marie and she promised a replacement within 1 to 2 days. It has now been a full week and still no replacement. Can’t wheel it into the backyard to use it and they won’t adjust our bill. We are very dissatisfied with this company, but at least their contract with Newark is up June 1 and we won’t have to deal with them anymore.

It’s a place to get rid of things that are taking up too much space in your house. That’s really about it. Nothing magical.

Always very difficult to deal with.
I recently moved into Newark and love the community. Dealing with Waste Management in clearly the worst part about living in Alameda County or maybe it’s just Newark that is bad. Coming San Jose we had Waste Management their too and seemed easier to deal them.
When we first bought the house I ordered a 14 yard dumpster since we were doing a bathroom renovation. There are so many rules they impose on what you can and cannot put in the dumpster. For 1 week with the dumpster in the driveway it was $ 250, but then was charge an additional $ 75 for unacceptable waste. Everything we had put in the bin was contruction waste as I told them it would be, but I guess one of my neighbors could have put stuff in there when nobody was looking. Or more likely is that Waste Management already had my $ 250 and charged me the $ 75 because they already had my card on file.
Most recently I took down a hedge 9′ H x 20′ L x 6′ W and I put it out on the street for pickup as I normally did in San Jose. Everything is cut to less the 4′ and stacked nicely on the street. When I called for the bulk green waste pickup I was informed of the strict rules to have everything bundled or bagged. The other rule is that if I put out more waste than allowed I will be charged. What is allowed is 9′ W x 3′ H 3′ L.
I was going to give 2 stars, but I have not bagged the stuff yet and as I think about it typing all this out I am even more pissed off.