Delta Truck Center

I totally agree with Roneel RL. Both KEN’S and TONY are hired by them to bully customers. They are just there not to help but only to scare customers so that they never come back at Delta for service. I have a major issue with my truck and they keep on saying that we cant do anything, Go back to that dealer from where you buy this truck (that was around 500 miles away).I am from Stockton so it means that from now on every problem I have to 500 miles away or tow my truck there. Instead of inspecting problem, they just focus on a small air pressure issue which have no relation with the major problem .But that’s it. They waste my time and this is like a mental harassment for me. Plus I am scared of their service men now and never go back there as long as Ken and Tony work there. I am planning to report them to better business bureau, autocap, state consumenr protection office and Federal trade Commission

The worst costumer service I ever experienced. 1^st part department never have parts in stock. Service department are not rude, unqualified and have no customer service experience. I’m a locally base trucking company. I own all new trucks with extended warranty. When my truck have any issue I drop my truck to DELTA TRUCK CENTER in Stockton by this is the only frieghtliner dealership close to my yard. Despite having extended warranties they always bill my more than $ 1500.00 minimum because according to them half of the parts and labor was not covered by warranty. I always have to call DD15 support submit the invoice to get reimburse from them because everything was under warranty. I had to do this on several occasions. They are rip offs.
Both KEN’S, PRISCILLA, TONY and MIKE won’t greet, smile or have no politeness in them. Seems like they all think that they are too good because they work on the other side of the counter. The jobs are never done properly. Technicians hook computer to even change tire seals and then they bill you for that.
I wish the owner or the managements fire everyone and hire new bunch or fix the current situations.

It’s all about customer service. A few years ago when we were there the service was great. Quick work, quality work and even were able to get quotes for basic maintenance (oil, transmission fluid changes) over the phone.
Not anymore. It’s a sit and wait site now. Show up and hopefully you can get in.
And not to be able to quote a fluid/​filter change over the phone or even a questimate on an Allison 3000???
I don’t mind waiting for quality service but am not going to drive 200 miles one way without a guess at cost.

Went into shop with a coolant leak. Paid for full inspection and pressure test, they determined it was a bad radiator. Paid $ 3000 to replace radiator (Freightliner) and refill fluid. 1 mile, literally 1 mile, down the road all fluid was ejected from the truck and truck was stranded on side of road. Turns out it was a leaking hose to the apu unit, which they failed to inspect. Then they charged me road call costs, more fluid, and replace lines labor/​cost. Absolutely no customer service, horrible inspection job, and high prices. Save yourself the stress and just use a different shop.

If I had to grade them on the quality of their work — I would give them 5 stars. And I have always dealt with friendly people. However, since they switched over to first come-​first serve instead of doing appointments — it had led to us waiting 5 ½ hours just to receive an estimate through what they call «express assessment». And since they were able to do it so «quick» we could only discuss one of our problems or we would of had to wait even longer to look at our door problem.
In the future, I will and I recommend that you take your truck there when you can drop it off and leave it there for them to assess and work on — the turnaround time is quick and you’ll have a far more positive experience.