Citibank

I’m not a big fan of any bank but I had been a customer of Citibank for almost 30 years. I was never charged a fee because of direct deposit. The online banking allowed me to schedule automatic payments so I never had to worry about missing a mortgage payment, car payment, etc.
Citibank then changed their fee policies and now because I don’t maintain some ridiculously high five figure balance each month they charge $ 25.00 per month per account or $ 75. per month for Citibank to hold, lend and make a profit on my money. How ridiculous is that?
I have since opened an account in another bank that is open 7 days per week, charges NO FEES with a minimum balance of $ 100.00. Citibank has the highest fees, the highest balance requirement, the lowest interest rate paid on Savings so Why would anyone keep their money at Citibank?
Do Not bank at Citibank, do not exchange currencies at Citibank, do not use Citibank ATMs, do not apply for loans or mortgages through Citibank, do not open a Brokerage account with Citibank.

I love Citibank but I dread having to come to this location for anything other than the ATM. I prefer to go to the one near work in Long Island because my transactions are faster and smoother.
This particular branch is always busy and seemingly understaffed. One day my husband and I decided to stop by on a Saturday to open up a new account. There should definitely be a separate person handling these giving them prompt attention because this is potential new business for them as well as additional money. We waited for about an hour and lost our patience. As we exited we mentioned that they just lost money to the clerk as we were walking out. In that entire hour we had been sitting there no one even bothered to mention how long the wait was, or that we would be taken care of soon or even gave us any attention at all. It would have been nice to at least be acknowledge for waiting, or perhaps told what place we were in the queue.
I can’t even imagine how many accounts they have lost due to this very reason. We also asked to speak to the branch manager however we were told they were not available. And there you have it, lack of management!

No matter what time of day, busy, not busy, long line, slow line, no line, this place sucks. I usually ride over there on my bike and not slow either so when I come in there I’m sweatin’ bullets. No matter what I need done and it’s usually trivial: need a few rolls of quarters or singles for my Granny, it’s a long, slow, laborious task. I’m a card holder, Granny’s a card holder, this should be a wham bam situation, but noooooo, they gotta drag it on for 10 minutes all the while I’m standing in a puddle of my own sweat and fuming on the inside. Anyway, if you’re in a rush, don’t come here.

all banks suck! in the end they get your money. not a good atm spot. they take 3 dollars per transaction!!!

If I wouldn’t have to terminate my CD account, I would rather prefer to deal with ATMs. Especially for an institution that’s known for their notorious service. On a weekday late afternoon, I walked into the branch with my t-​shirt and sneakers and I stood quietly at the front desk for about 10 minutes until my turn. Since no one else noticed me at that time, I had to wait longer for the one-​and-​only customer service representative to direct me to the right banker. Apparently the woman at the front desk was «really» the one-​and-​only customer service representative.
At first I told her I need to discontinue my CD and speak to a financial advisor who can assist in saving & maximizing my funds given the fact that my money is available for use again. She didn’t listen and said, «I can help you with that.» Assuming she didn’t understand my words, I reiterated that I actually wanted to sit down in a quiet area to discuss my concerns with an experienced investment banker because I might need some serious advice in terms in what/​where/​when/​how to invest. She finally understood (or acted like she did) after the rendition.
I think she did it on purpose. Either way, I wasn’t pleased with the poor customer service and can’t tolerate the ignorant attitude because I had to waste time to repeat my requests and beg for some quality assistance. Who likes to be treated as the worst client? What’s with the hesitation and confusion? Why can’t they be as nice as other banks?
As a result, I took most of my money out and left them with minimum balance. I left them with the minimum balance because I want to maintain my satisfactory credit ratings, not because I’d still use their service. Due to their horrible customer service, I’d never recommend anyone to use any Citibank, particularly the mentioned branch.