Queens Endoscopy ASC

My husband had a procedure completed there yesterday by an affiliated provider. We had a horrible experience regarding their office procedures on collecting payment. BEWARE!
They called us over and advised they left a message advising we would have to pay over $ 800 upon check-​in. We never got a message. I asked them for a reason as to the cost and they stated it was a facility fee and anesthesiologist fee. I asked for a breakdown and they could not provide and I asked for proof same was billed to my insurance company and they could not provide it. They provided me with their billing department phone number to call. Of course we paid at the moment to not hold up the procedure.
I called and to make a long stroy should, they made an error. They were working off «estimated costs» and looked at the wrong plan deductible. The new cost was at 50% difference. Then it was an issue as to how we would get refunded and when my husband received a call back to advise it was processed, he was referred to as «the one with the wife.» Talk about unprofessional.
I spoke to both their billing department and office supervisor, Mike Torres, and explained how poor their process is and questioned how many people walk out not getting the medical assistance they need. While apologies were provided, I feel bad for others that could not pay. This isn’t a food or shopping experience gone wrong, it’s medical procedures that people need that affect their health and life. Very disappointing.

Recently had endoscopy done at Queens Endoscopy. I use one of the affiliated GI doctors. The center is state of the art. Everything went smoothly. Nurses were nice and I felt at ease despite of being very nervous before the procedure.
I used DR. BATASH whom I found through Zoc Doc and was very pleased with the service at his office as well as Endoscopy Center.
I will go back for my follow up Endoscopy in three years.

If there was a way to give no stars I would that is how horrendous this place is. They tell you to come a half hour to an hour ahead of your appointment and then you end up sitting in 2 different waiting rooms for hours before you are even seen. Then you spend another hour or 2 in recovery. There is absolutely no organization or regard for the patients. My appointment was for 10am and was not released until 2:30pm. There is absolutely no reason why a 15 min appointment should take 4 and a half hours. Do yourself a favor and avoid this place like the plague.

The people at Queens Endoscopy are very nice but their office is disorganized.
Be prepared for HIPPA violations due to the inattention to patient privacy. Complaints with respect to same did not appear to be taken seriously and there was no follow-​up.
Additionally, since Dr. Batash is the affiliated GI, I will not be returning. Dr. Batash is rude, inappropriate, and has a horrible bed-​side manner.
I do not recommend this facility due to the HIPPA violation and affiliation with a horrible GI doctor.