Adanalian Property Management

This agency does not protect the value of your property, no oversight, clearly do not walk through of the property. Fees they rake off seem to vary month to month. No follow up to your phone calls or email messages. Avoid.

From start to an early finish, the worst property management company I have ever attempted to work with… they don’t do what they say they will do in the time frame promised and are unresponsive to the clients needs. Because of their unprofessional treatment we missed out on other rentals we would have been able to get. Seems as if they don’t realize the importance of making a such big decision. Worked directly with the owners… wow, how disappointing. I wish I had not wasted my time and money with them.

I rarely write Unilocal reviews, but after working with this company for 10 months I felt like it was my obligation to save anybody else the headaches and money they have cost me. I have always grown cautious over using a company to manage my properties. Mainly from past experience so this time around I wanted to make sure I got it right. I live out of town so of course it made sense to bring a management company on board.
I encourage you to please carefully conduct your research when selecting a property management company. To sum it up I have actually lost more money renting out my property and paying these «managers» every month then the rental income. Today I was given notice by the owner of the company that they were quitting on our lease agreement because the property was too much work for them. That is right they actually do not want my business after I made a simple request to send their representatives to make sure my property didnt burn down nor that there were pets which were not disclosed. I am giving a single star for the following reasons:
1) Tenants will LOVE this company. They are super awesome at making maintenance requests and bugging the crap out of the owners every few hours until the issues are resolved. The owner Kay would harass me for non emergency items over the WEEKEND. My wife was so annoyed that we couldn’t enjoy our weekends and always wondered what the point was of having a property manager on board if they couldn’t even manage.
2) One of my vendors discovered dogs at my property while doing some work which I notified Adanalian. This was a direct violation of my lease, I spent almost 60k remodeling my home and pets were not apart of the agreement for the very reason of preserving the integrity and quality of the property. These guys actually do not regularly go out or inspect the properties they manage, they simply collect checks. I was shocked to hear that the tenants were bringing dogs into the property and yet Adanalian took no course of action. I kept asking them to take action and notify the tenants of the violations but they showed no regard. One of their last emails actually asked me if i was OK with letting them keep a dog. I just spent a bunch of time and effort explaining to them why I would never want to have pets at the property and they still just don’t get it?
3) They typically try to push you to use their vendors. In their lease agreement it says anything $ 200 and under does not need to be requested permission by the owner. They VIOLATED their own terms when I found a $ 480 bill from their mechanical sub who did so much work on a unit that still did not function after he was done with it. I ended up replacing the unit with my own vendor and yet was stuck with a bill from their vendor. They love spending their clients money so be very cautious.
4) They charged me multiple times for the SAME invoice. Fortunately I read my invoices, and realized they were deducting my monthly income from an invoice dated back in May! I was shocked at how many times I was paying the same invoice so sure enough I called their book keeper who is almost never there and she admitted it was a mistake. Seriously? How do you make such careless mistakes!
All in All this was probably the worse property management company I have been with. Its truly a shame that their still in business using their clients money and not performing on the job. Good luck everyone, rentals are never easy, but you may be better off by just doing it yourself.

Our experience with Adanalian ended so poorly, it completely outweighed any good. We are property owners. A family rented our house for several years — easy money. Then, when they stopped paying, it took almost a month for Adanalian to realize this and get the process started to figure out if the family would say or would have to leave. Long story short, they left (after 3 months of non-​payment). Then, during the fix up, we asked for quotes from the vendors they were going to use to put in carpet, paint, etc. The office staff acted like these were unreasonable requests, and even had no clue when my husband asked for a «scope of work»… which is a completely normal term in the real estate business. They were rude, and had no sense of follow up (considering they were our management company, we had trusted they would manage us during this stressful time). Needless to say, our house was a mess. Things were repainted before ugly shelving was removed. I had to get my own quotes for carpet and found an extremely reputable Fresno company to do it for practically $ 1,000 LESS than what they were going to charge (similar to when we asked for lawn care they provided an extremely expensive company several years earlier). Bottom line — we ended up way in the RED. For many, many months our house was not collecting rent (which meant we had to foot the whole mortgage, which has been very tight for us as a growing family, upside down in this market). I was told upon parting ways that it’s okay, we all do things differently and we’ll go out separate ways, but I will tell you, as I told him, it’s NOT okay. This cost us SO MUCH MONEY, it hurt.

My husband and I just rented a property from Adanailan. I have no complaints, when my husband and I moved in we noticed the carpet had stains and was coming up in some areas. Kay the (owner) said she would replace it if my husband and I wanted it done. We decided to keep the carpet as we have a young daughter and a dog. We didn’t want something happening to the new carpet and being responsible for it. Also the day we moved in the microwave door was broke and so was the dishwasher. They responded quickly to my phone call and we set up an appointment to fix what was broken. We recently had issues with our guest bathroom and they called me back that day to come out and fix it. I highly recommend this company. We also looked at multiple properties before deciding on one. And with that we went through different companies. I will say this, every company has good and bad things about them. No one is perfect! As for the other people, you need to know its the owners decision on what they decide to do with their property. That mean repair, etc. so if something wasn’t fixed it wasn’t the company. When there’s an issue they have to contact the owner to ask what they would like to do with the property. No I don’t work for the company. Just a happy renter!

I’ve had nothing but good things happen with Adanalian. The office girls are very nice and helpful. The person showing the home was friendly and professional. I had a problem with the stove in my rental home, called Adanalian and they were able to send somebody out the next day. Had I called sooner in the day, I know they would have sent somebody over the same day, but my problem started around 4:30pm, so they didn’t have time to send someone over the same day. I’ve had no issues and would definitely rent from them again. I pay on time every month and I rarely have contact with them (which is great). I would have no problems recommended them to other people.

I had an appointment to see two properties from this company as a potential rental.
First property: The woman showing the property was rude. She could not answer any questions I had. Avoided questions about damage to property. There was a giant black stain in the middle of the living room’s hardwood floor. It was damp to the touch and felt fuzzy… like mold. When I asked her about it she just said «Well… we cleaned it so i don’t know what else you would want.» She said I looked «a little young for a property like this» (It was a small apartment that I could pay on my own with one week’s check. But I guess I should take that as a compliment right?) When I asked about the cracked mirror in the bathroom, again she became defensive and irritated…
Second property: After the rude and offensive first appointment, I told her I was not interested in seeing the second one.
I’m sure the owner of this property would be very upset with the way this company is showing it’s property. I have seen this property on the market for the past two months and now I know why. I was actually impressed by their website, too bad.

By way of update, the owner agreed to let us stay in the house for an additional week so that we could obtain an Aug 1 lease somewhere else. Thankfully, we found a nice house literally in the nick of time for the Aug 1 move out. Adanalian was helpful during this process with communicating with the owner.
The additional stars are really for our departure process. Adanalian agreed to only assess the second floor for deposit purposes, due to the flood. We cleaned, scrubbed, vacuumed, spot treated, etc the crap out of the second floor, and Adanalian returned like 85% of our deposit. Property management companies can be unpredictable with deposit returns, so Adanalian definitely gets props for this. It was much appreciated.
We’re now in a house pretty close by that we rented from the owners, who are wonderful people and live around the corner. All’s well that ends well.

Update.
Adanalian listened to our concerns about the landscaping and hired another company. They called and wanted to understand our issues. One specific issue I had was that the 40 or so Rose bushes we have were never maintained. I asked them to please trim them (not prune as it is not the season) but trim them.
They actually took electric hedge clippers and mutilated half of our rose bushes. They now look like regular bushes with no buds or flowers. I am infuriated about this as that was the best part of both yards. All of the flowers. When I asked Adanalian who vetted this company and how the heck they could have sent a company that takes hedge clippers to rose bushes they had no response.
I know they are a vendor of Adanalian but the vendor represents Adanalian when they are on site and the representation was horrendous.

They are not JUST great, competent, efficient property managers but they actually helped us fix a horrible situation that we were put in by another property manager. What is truly astounding is that they actually are good people as well as astounding property managers. Now I know just how crazy that sounds. Anyone who has ever had a PM knows that this is the first time in history that «good person» and «proper manager» have EVER coexisted in the same sentence, but it is true. Their names are Brian and Kay (they have names!). They answer phone calls and respond to emails. It’s like… well… how a PM business should be. Can you imagine? They fixed our house AND got a great tenant faster than the prior PM had been able to find a prospect. I know this is all just preposterous sounding to anyone who has EVER dealt with a PM but I swear it is God’s honest truth. Use them! Save yourself time, money and headache… just use them.