Allbritten

Allbritten is great. We needed to repipe our house. Our galvanized pipes were deteriorating and we had lead in some of our water. I interviewed four companies for the job. Repiping a house is a big job. I wanted to make sure we had it done right. Of the four companies interviewed, I chose Allbritten. I chose them because they had the best insights into repiping our house. I also chose them because they are a large company and I knew that, if anything should go wrong, they would take care of it. I also chose them because the plumber who came to talk to me about the job, Jimmy, was very professional, polite, and personable. We had a good rapport. He listened to my concerns and discussed solutions with me. I felt like he heard me and took my concerns seriously. He was knowledgeable about different technical details of plumbing which, I had found, other plumbers weren’t aware. For instance, as I have learned, one should never join copper and galvanized directly together as the metals react and contribute to the deterioration of galvanized. Also, for instance, Jimmy pointed out that building standards are to use ⁹⁵⁄₅ solder when joining copper pipes and that there is *still* lead in ⁹⁵⁄₅ solder (5% of it is lead). His knowledge, and concern for my concerns, were great. When it came to doing the job, Allbritten’s work was also great. Jimmy and his partner Dustin worked hard and intelligently. They cleaned up every day, leaving our house as undisturbed as possible. They were very polite. They were courteous. They did great work. All in all, our job proved to be much more involved than it appeared from the outset. Jimmy and Dustin had to put in several extra days of work, but Allbritten kept their word on their bid and didn’t even bring up the issue or try to renegotiate. It is without hesitation that I recommend Allbritten. And if Jimmy is available, I recommend you request him. ONE LAST THING TO KNOW: the secretary at the company suggested I sign up for the «Guardianship Protection Program» which would cost about $ 250 and would (1) include the servicing of our air conditioners twice a year and (2) save us 15% on this very big job. Woohoo! Thank you, Allbritten, Jimmy, and Dustin!

Isaac came on short notice for a service on our air conditioner. Always professional and prompt, and so helpful!!!
Our insulation had come loose so I am glad they were able to come as soon as they did. Thanks for all the help!!!
Very Happy Customer. :)

Andrea, one of the pipes under my house cracked and was spewing water. I called Allbritten to see if I could get somebody out here because it was sort of an emergency. The lady whom I spoke to on the phone interrupted me halfway and told me it was not possible to send anybody out. She went on to say that they were extremely busy and booked for at least two weeks. The tone that she used suggested that this «wait time» was normal and that I was asinine for thinking I could get somebody out here quickly.

I scheduled a service call between 5 – 8 pm, they said they would call me ahead of time before my appointment to let me know the tech was en route. By 7:30 I called the company to get a status update and was told that there was a mistake and wouldn’t be available till the next day. I had to call them to learn they were not coming. Very unprofessional.

I wanted to thank Kevin Pitts for excellent service today. He quickly figured out the plumbing problem– clogged line. I will recommend him to my friends and family. Allbritten rocks!

Had Allbritten come out and replace two hot water heaters and install recirculators. Aaron was professional, courteous, & friendly. He made sure to take the time to explain how the recirculators worked and how to program the timer. He noticed the gas vent on one of the water heaters had broken, showed it to me, and repaired it with no change to the estimate/​end price. The heaters and recirculators are working great and it’s a pleasure to have immediate hot water!

I’m very satisfied with the service that I have received from the technician Mat Weeks. He is personable and kind as well as competent and thorough in his work. I’ve had so many previously horrible experiences with contractors, that it’s such a relief to know that at least I can count on Mat to do a good job with my HVAC. I request him every time.

I had a service agreement with Allbritten that I purchased back in May when my blower motor crapped out on me on my HVAC unit.
Had Chad come out and do the replacement and everything worked fine after that.
Stephen came out for my winter maintenance and found a leaky gas line. Replaced it and went on his way, a week later the unit wouldn’t heat. Came back out at no charge and determined that a roll out switch was being tripped. Replaced it and went on his way, a the next day the heater wouldn’t kick on.
The parts left to replace were getting expensive so I had to decide between dumping money into an old unit to limp it along or getting a new one. A salesman from Allbritten was called out the same day to review my options.
Ultimately I ended up buying a HVAC unit from Lee’s Air based on some previous improvements that I’d had done through them and being able to link my new unit into a pre-​existing PGE rebate.
Chad did a great job, Steve did a great job.

Aaron was our serviceman. He was thorough in solving and fixing our problem; and, quite receptive to our little doggies. We’ve used Albritten for several years and have never been disappointed in their service. They are always on time and friendly.

We have used Allbritten for our air conditioning and plumbing needs for several years. They are the best of the best! We also had them install a new water heater and disposal and they did a great job. This past week we had Ebert come out to address some additional plumbing needs… he did an outstanding job! This is the second time we’ve had him out and he is always polite, personable and prompt! Just a pleasure to do business with. They do the job right the first time and they are competitively priced. We highly recommend them!

We had Allbritten come out on a Saturday night and it was so cheap we couldn’t believe our ears! Our technician, Ebert, was soooo personable and customer service oriented, I was surprised. I thought that on a Saturday night he would be resentful! Please use this company for your plumbing needs. They know what customers are looking for! Thanks!

I called Allbritten when I had a really bad clog in my kitchen sink. I got same day service! Kevin Pitt came out and snaked the pipe. He was very professional, friendly, helpful and knowledgable. I HIGHLY recommend this company.

they are efficient, knowledgeable of they’re systems, and our tech was funny. lol. he got our house cooled down just in time for our family dinner. i will recommend them to anyone.

We have used Allbritten a number of times over the years and very pleased with their employees in terms of courtesy and responsiveness. At least four times we’ve had to call them to help with plumbing issues and initial AC troubleshooting needs, and have nothing but good things to say. Recently we did have a big problem with a larger AC upgrade/​install project they attempted and initially very disappointed with the performance of the end product. However, I was contacted by the owner who personally promised to review our install and make sure it would perform as promised. Within 10 days (during prime AC repair season) they had a solution and completed some hefty upgrades to fix the system. I am very pleased with the level of commitment to the customer. I gave them 5 stars just because of the level of effort to make sure the customer is satisfied. They went way out of their way to make it right.

Bitter disappointment. I give them one star because the technician they send was professional and courteous. However Allbrittens follow up was unacceptable. After the A/​C unit was diagnosed and I paid my $ 59 I was never contacted by Allbritten with a repair estimate and my family (3 young kids) was left sitting with a broken AC in hot Fresno weather. After several days I called their office and the lady told me she had difficulty finding the parts. more days goes by and nothing from Allbritten. I googled the parts and found them in less than a minute.
I will hire a more customer friendly company to install them.

So far they are 3 for 3 in our home. Wouldn’t go anywhere else for plumbing issues. Always fair pricing, fastest response in town, and employees are friendly and knowledgable. You don’t feel like you are ever getting taken like with many service companies. Juan C again went out of his way to do the job right ! Thanks Juan!

I had a water heater installed several months back by Allbritten and they did a great job. Fast, efficient, and answered all my questions. I had several estimates from competitors and Allbritten beat all there prices, some of the prices by almost $ 800…I’m glad they are not greedy and do a fantastic job
This month we had them replace our 1989 ac/​heater unit and redo the ductwork that was not working well in our house which is amazing and blowing air very well throughout our house. The team that came out was professional, considerate of making sure they did not scuff anything in the house and seemed to work very well together. Thank you Ron, Sal, Hector, MIguel, Tommy, Rich, and Jon.
Additionally. If you had an estimate over a year ago on home energy or on a large amount of work that you wanted done from Allbritten (which we did) and you didn’t like the representative that did it at that time (very pushy), they cut the dead weight so to speak. The new representative we had Jon, was Great when we were reevaluating going with their company. He wasn’t pushy, answered all of our question thoroughly, and bent over backwards to get us everything we needed. We are very impressed with this company. I highly recommend.

I’ve had Albritton out three times now. And two of the visits have been very efficient. I wrote a review on their first visit, but that’s the past.
Today, I want to tell you about The great customer service I received. During my summer maintenance check, Jose found a gas leak in The line to my heater. He mentioned it, said he’d turned off the gas, and that I should call for follow up visit. Now, it’s cold, and I wanted to turn on my heater. I called this morning about nine, and they were here this afternoon by four. However, there was a misunderstanding between us, I thought it was part of the maintenance package, and it was actually a separate issue and therefore considered a service call. Ebert, who came out to fix the leak, quoted the charge and I explained the mis understanding. He called his boss, Dave, who said he was sorry for the misunderstanding and there would be no charge.
I love it when businesses do right by the customer! I’ll be calling Allbritten again!

Allbritten came out less than 12 hours after my initial contact (only one of those hours were normal business hours). The techs that arrived were friendly, courteous and patient with my questions. They diagnosed the problem and had the necessary replacement parts on hand. The part needed had several choices for which the tech explained the difference in price and quality without pressure to purchase the more expensive one. The communication was thorough and pressure free.
Overall, I would use this company again and recommend to a friend.

Typical scenario… A/​C goes out on the hottest day of the year.
I take a stab that someone will be able to come out and fix it on a Sunday. I called at 3:30 PM, and a technician was at my door by 6:30.
He was able to fix the problem within 45 and restored A/​C back to my house.
I realize experiences vary from customer to customer, but for me, this was a good of an experience as I could have hoped for.