Conroy’s Flowers- Fresno

I placed an order for a flower delivery via 1800flowers who apparently sub-​contracted the order out to Conroys. I wish the website detailed which flower shop would get the order because had I known this in advance I would have cancelled the order. There’s a reason why this business has 2 stars! The flowers that were delivered were a far cry from what was detailed on the 1800flowers website. Ordered a balloon as well which was not included when it was delivered. Next time I’m calling 1800flowers in advance to ensure this business is not used! Next complaint it to 1800flowers for a partial refund due to not receiving what I ordered. Will also advise them to reconsider this business as a subcontractor.

I received a floral arrangement from Conroy’s and what a disappointment. Upon arrival, the flowers did not look fresh and water in the vase was cloudy — looked like a pre-​made arrangement that didn’t sell in the store. My relative showed me online what was ordered and we compared to what I received — looked totally different… and not in a good way! Conroy’s was advised of the issues and they agreed to send the correct arrangement. Two days later, I received the same EXACT arrangement as the first. I personally would never order flowers from here because there are several quality florists in town that do a better job!

Their prices are outrageous!!! The girl there has customer service!!! Never again!!! I’d rather go to Von’s!!! Where their friendly

Excellent service and selection. Stephanie was so helpful and gave great suggestions. I came in at 2pm and the flowers were delivered just after 5pm on the same day for FREE– with coupon. It is so easy to simply go online and order what you what you want but I took the short drive and it was well worth it. Parking is ample, prices are moderate, customer service is excellent.

I wish there was zero stars. I live in LA and I wanted to send flowers to my mom for mothers day. I ordered online paid and received a receipt and confirmation. I told my dad to keep an eye out for the flowers, turns out they never sent them at all. They didn’t even process the order. This location is very incompetent and it’s sad. I was very dissapointed that she didn’t receive the flowers and I had to ask my dad to buy a boquet from Costco to give her so she’d have them on Mother’s Day.

I live six hours away from my mother, and after racking my brain for several weeks, I could not think of anything special to get her for Mother’s Day, so I decided to send her flowers. I have had previous problems using online based flower delivery companies, so I decided to order flowers from a local flower shop in Fresno. I picked Conroy’s because when I lived in Fresno, over 10 years ago, they were a reputable business. Apparently, a lot has changed in the last 10 years because I had a horrible experience!!!
I ordered the bouquet on Wednesday May 6^th to be delivered Saturday May 9^th (the day before Mothers Day). Saturday came and went, and the flowers were not delivered. So I called first thing Sunday morning when they opened, and left a message with their receptionist, who said that I should be receiving a call back from the manger. I called back two hours later and left another message. Three hours later, and an hour before their closing time, I called a third time and asked to speak to the manager. I waited on hold for 18 minutes, after which I was hung on. I called back, they apologized and put me on hold for another 10 minutes, when I finally got to speak to the manager for about 30 seconds, when she put me on hold again, and I was hung up on again! I called back, and was connected with the manager, who said: ‘I was looking up your info, and you hung up.’ To which I replied: ‘I did not hang up; I was hung up on for the second time!’ The manager replied, «Well it wasn’t by me.» HELLO is this any way to speak to a customer… as a manager, you apologize for the inconvenience and move on! Then she proceeds to tell me that my card had not been charged yet and they shut down their website Friday so they could no longer accept or fulfill online orders. I told her that I placed my order Wednesday, so that should not affect me. She repeated that my card had not been charged yet and finally asked if I still wanted the flowers delivered. A day late, and over an hour of being on hold and trying to communicate with their very rude staff, my mother received her flowers.
INCREDIBLY rude and unprofessional staff; HORRIBLE customer service! Purchase your flowers from ANY OTHER flower shop!!!

Customer Service SUCKS! Ordered flowers to be delivered for my anniversary and they were never delivered. Called back next day and they said they forgot and if I still wanted to do it. Hell No. DON’T USE THIS PLACE

Only flower shop open on a Saturday afternoon. Quick friendly help and ok selection of flowers ready for purchase.

Needed flowers for my mothers casket. Saw what I wanted on the 1−800-flowers website. Conroy’s is a 1−800-flowers florist. Went into the store found the same picture in their book. My mothers favorite flower was carnations & fav color was pink. I asked if they could sub carnations for ½ of roses. Yes they could. I asked that the banner say beloved mom & grandma. They said they make their own banners & not a problem. Remind you that the banner in the pictures were beautiful. They told me they were out of pink roses but would get them from a local supplier. I ordered these 4 days before the funeral. Even went in at 6:30 the night before needing them & asked if they had been made up so I could see it. Was told they would be made by the designer in the morning. I get to the funeral home & was horrified at what I saw. The banner was written on with glue & massive amounts of gold glitter & hardly legible. It looked like a kindergarten project. It was so gaudy, I had the funeral director take it off & throw in the garbage. The roses were not pink, they were not rose buds, & most of them were brown. They were the giant bulbous roses that just looked awful. The arrangement looked like they asked someone off the street to just come in & stick random flowers anywhere they wanted. There was no shape to the so called arrangement. The roses were so dead, the petals were falling onto the floor. Stems of other flowers were falling out onto the floor, the baby’s breath was dried up, most of the flowers weren’t even stuck into the foam. They were the worst flowers in the room and totally unacceptable. I called conroys upset & crying. They said they couldn’t get the roses so just used the old different kind of roses that were not pink from the shipment they got a week ago. ARE YOU KIDDING ME?! Finally said they would credit me for the dead roses. NO way. Told them I didn’t want these at all. Asked me what I wanted them to do. GET ME A NEW arrangement that looked like the picture! And now! Said they didn’t have the flowers to make it. I told them to come & get them, I’d rather have my mothers casket have no flowers that that hideous mess. Told them I was going to find someone else. They put me on hold & said they would refund my money, but they weren’t coming to get the flowers. SO if you want some great flowers & customer service call Karma Kat Flowers. I called them they came over in 10 minutes to the funeral home, saw the mess I had, asked what I needed, hauled away the disgrace that was on the casket, and 1 hour later walked into the funeral home & placed upon my mothers casket the most beautiful flowers & arrangement I’ve seen that I cried from happiness that it was fitting for my mom. And they only charged me a fraction of the price. They felt so bad for what I had gone through. Afterwards, all the people at the funeral home told me that they didn’t want to say anything earlier to me but everyone of them said they hadn’t seen such awful flowers ever delivered there before as the ones Conroy’s brought for my mom. NEVER WILL GO TO THIS PLACE AGAIN! Be warned. I should of looked at the other reviews.

Ordered flowers for my mother a week in advance. Got to the store today and the arrangement was less than half the flowers that the photo showed on the website, and half of them were already dying. The girl who helped me told me «this is what it looks like» and I told her no, that the photo shows more flowers. She then took the arrangement back to have them fix it and then started ignoring me when she came back out, and was helping other customers. I finally got her attention and showed her the photo from the website. She then went into the back again and did not come out again. Another woman came out with my arrangement, and with extreme attitude told me, «Just so you know, this is WAY more flowers than this arrangement is supposed to have.», slammed it onto the counter and walked away. Needless to say, it did not have the ribbon on it that it showed in the photo and I will never return again.

No flowers on Valentines. My husband purchased flowers a week in advance for delivery on Valentines Day and had a card with his personal thoughts in his hand writing added to them. They didn’t deliver them, they didn’t call and have not returned our calls. I will be sure to never patronize this establishment again. The note alone is irreplaceable let alone feeling forgotten on such a special day! You would think at the very least an apology, but no! To add insult to injury just an «oh well, these things happen», a rude dismissal with here is your refund and she was off to the next customer. If you actually want to send or receive flowers DO NOT go here!

This is a great place to get your flowers!
I was searching for the A-​Dog-​Able flowers all over the place and no one had them except Conroys. I paid for them over the phone, picked them up later that day with absolutely no hassle. She loved them :)

If I could give a no star rating I would. DO NOT USE Conroy’s on West Shaw
This place absolutely ruined our valentine’s day. At 10am on V-​day my GF was called to confirm the location for the delivery which takes the surprise out of the whole thing! but that is not the kicker.
She confirmed the location and was promised a call back. At 3:00 when she was leaving work she called them due to no phone call. They again said they would call back. I called at 3:30 and changed the delivery to come to the house and asked that I get an ETA. Without boring you with the details no calls back, I had to call them back multiple times and every time was promised a call back with an ETA. Well, it became extremely important to get the time as dinner reservation time was imminent. I called them back again and they could not give me a time. 8 phone calls over 2 hours and no calls back, no flowers, no chocolates, no balloons and no teddy bear. I had to cancel the order which the manager was all too happy to do instead of trying to get my delivery to me.
DO NOT PATRONIZE THIS STORE! YOUR SIGNIFICANT OTHER MAY BE EXTREMELY DISAPPOINTED!