Empire Storage

I have been using Empire Storage since they opened, the site is clean, pest free, the staff is usually nice, they offer a temperature controlled storage area. I would have given them five stars but after a incident and the staff person on the end of the phone was cheerful but sounded condescending. The incident was that they had implemented a change in a policy and was told this change was located in the contract so I should read it and was not interested in discussing the major impact that this change in access had caused.

On June 1, 2015 I rented and paid for an indoor space. I looked over the facility and made sure it was clean and free of bugs. I returned 5 days later to start placing items in storage. On my way to my unit there were dead cockroaches littering the floor. I returned to the office to notify the person working, he said he would address the issue with pest control and had never seen that before and that it shouldn’t be like that. When I called today to ask for a refund because I’m not going to store my items inside a facility that has cockroaches, I was told Empire has a no refund policy. I asked why they state in their contract the tenant has to verify and keep the facility clean and sanitary before and during use but they themselves don’t have to adhere to the policy. I was told that «the bugs are dead».
I was very dissapointed in the handeling of this situation. I never placed any items in storage and I fealt I should have been given a refund. This company thinks it’s ok to have cockroaches all over the facility because they were dead, but I don’t agree. I shouldn’t have to worry about cockroaches crawling into my stuff while it’s in storage. That’s the reason I was willing to pay more for an indoor climate control unit. I also don’t agree with a company writing into its contract that the tenant is responsible for a level of cleanliness that they can’t maintain. I would not recommend Empire storage.