Fresno Body Works

Jeff was wonderful! We came in a bit shocked at the request of an additional charge and he was wonderful and understanding ! He explained all fixes in great detail! This place is highly recommended for any car boo-​boos!!!

Nothing can make you more annoyed than getting your car hit and having to be responsible of getting it fixed. Given my car was only 9 months old, it was a sad day having to call the dealership on where to take my car to get fixed. Not only the dealership recommended Fresno Body Works, but another friend of mine who works at another car dealership in Fresno and also my boss. Since I received three references to take my car here I thought I took the plunge and made an appointment.
I spoke to Lois who had me email her all my documents that determined what my insurance said the damage was on my car. She scheduled my appointment two weeks out since the Thanksgiving holiday would hold off getting parts and paint in. Since my car is a limited edition I rather of waited then for them to rush this process. I took my car in and it took them six days to finish my car.
My car looks great and you can not tell it was ever in an accident. The only hiccup there was about the process was that they overlooked that my rim needed to be fixed too so I had to take it in at a later date to get that taken care of. Luckily, I found this right after I left the shop so I was able to bring my car in the following week and they had my rim done by noon that day.

I have been here 3 times through my insurance.
If I ever had any issue, they fixed it right away!
My car always comes back looking like new.

I’m surprised to read reviews that mention a bad service experience with Fresno Body Works. My experience was the opposite. My little red car (May she rest in peace) was hit when another driver ran a red light. The car was towed and taken to Fresno Body Works for evaluation.
They called me the following day to come drop off the key, and as soon as I walked in, all of the office staff came over to talk to me and express relief that I was up and walking, and relatively undamaged, given the condition of my car. That was a very sweet and unexpected surprise. I’m sure they see totaled cars every day, but to see them each take a personal interest in the driver meant a lot.
I drove to the lot to clean out my car, and started crying when I saw how bad she was in daylight. When I returned to the office, the front desk receptionist (Patty, I think?) could see I was upset and talked with me a little about how important first cars can be, and how the car would have «wanted» to go this way, keeping me so safe and unharmed. In my fragile emotional state, this made a huge impact on me. She even got the plates off the car for me, and called me the next day to tell me they’d be in the office for me, if I felt like I wanted to keep them. A gentleman stayed almost an hour after the shop closed so I could get there after work and get the plates.
I can’t say enough nice things about this body shop. None of it felt routine, it felt very personal and I felt important, as their customer.
If given the option, work with Fresno Body Works. The service is outstanding.

I had a simple door ding that required removal and touch up paint. I explained this up front. I specifically stated this was cash not insurance and that I did NOT want it to be perfectly like new, just less noticeable. I have had similar repairs made for around $ 100 from a (now retired) body shop in the past.
Fresno Body Works completely ignored my comments and wrote up a quote for $ 1,000. Their justification was that it would make the repair look «just like new.» What? Like new?!? Can’t they see this is a farm truck???
I should have known when they told me to make an appointment for the estimate they were not paying any attention to what I needed. This entire experience was a waste of my time and theirs.

I was very nervous trying a new body shop as I’ve had some not so good experience with other shops in the past but Fresno Body Works (Sierra) is awesome! I honestly can’t say enough good things about my experience with them. The estimator, Lisa, was great, very professional, responsive and easy to work with. She did my estimate while I waited and we scheduled to drop the car off the following week. The car was done a day earlier than promised and it looked great! They didn’t cut corners; the work was done the right way! If you’re in need of body/​paint work I highly recommend them!

I took it in again for my previous repair. I found that the damages came back «out». So I took it back in and the warranty was amazing. They repaired (this time replaced) the bumper again and got me a rental. They got me OEM bumper and not some trash aftermarket one which will give me problems later down the road. They handled it all with the insurance (there’s a 3 year statute of limitation). Lisa also fixed a scratch on the side of my car for free. She buffed it out. My car was being a pain this time as the color wouldn’t match… but Lisa always fixed it without hesitation. Some places (ahem, caliber) would just see if you were «ok» with it. Lisa wasn’t this way and that saves me a ton of time. She got it to match the third time and I got my car back. I’m happy and that’s why this review is deserving.

Horrible service, I didn’t recieve my estimate until a week after I brought my one and only car in! Then they called some other # to confirm the estimate after I had verified all my correct contact info with their clerk! This has been a horrible experience thus far and very challenging for me since this car is my only means of transportation. Definitely would not suggest you bring your vehicle here if you need it back in a timely fashion!

To begin, this review is not slamming the quality of work, which was actually great, and unfortunately overshadowed by a bad service experience. It was bad enough that my new car was hit while it was parked by some Fresno asshole and of course a note was not left, but I really didn’t need any added headaches.
We were told it would take 8 days, but probably less. Seeing how there wasn’t a whole lot of damage this seemed reasonable It ended up taking almost 2 weeks. My husband received a call on the 6^th day of them having my car to say that they lost my key fob and could not work on the car until we brought the spare. WHO DOES THAT?! Lost my key??? Completely unprofessional. I had to take time out of my work day to drive home and pick up the spare and bring it to them, which in the meantime they decided to have a technician from the dealership drop off a new key and program it. So, yes, I wasted my time and gas.
And just FYI to Fresno Body, you may want to do a little customer service training, because when a client is upset you do not say «I don’t know why you are so mad». That is one of the worse things you can say and you should be identifying with customer’s anger and offer solutions or SOMETHING to make up for this ridiculous mistake.
Needless to say, I would have taken a car here again if they had handled the situation correctly and given priority status to seeing my car was fixed as soon as possible. However next time I would feel better taking it to Diamond.

Short Version: Fresno Body Works is AWESOME!
Long Version: Fresno Body Works really took care of me. They made the insurance claims process very convenient and seamless, which was a great relief considering I was already stressed out about my car. Lisa was great about keeping me in the loop and catching all of the other details that other places would have missed. Customer service is over the top at Fresno Body Works. The staff is friendly and attentive. I felt that they went out of their way to answer any questions and address any concerns that I had.
They offer complimentary coffee, bottled water and granola bars in the waiting area. The seats are very comfortable too. I didn’t spend a whole lot of time in the lounge as they shuttled to and from my home while I was waiting for my car.
When I got my car back it was as if the accident had never happened and in all honesty, my bumper looked better than it did before the accident.

I hope you never need these people. They fix the boo-​boos that happen to your vehicle and they do an outstanding job. So, if you do find yourself in an accident of either yours or someone else’s doing, call them up and they will take excellent care of you and your vehicle.
They have moved since this listing. They are now at 143 E. Sierra, just a couple of places east of Blackstone, on the south side of Sierra. Large lot to park your car. They have a nice waiting area, but they will keep your car while doing the work. They even kept our car while we went out of town and had it ready the day we got back.
The employees are cordial, friendly, and hard working. My car looks like new again. They work with AAA insurance which makes it even easier.