Fresno Pet Emergency & Referral Center

Took my dog in because she was in pain and was very sick. We didn’t wait long at all to see the doctor and everyone there was very nice. We ended up putting my dog to sleep and since I wanted to be in the room while they did it, they made sure I understood what could happen and made it comfortable for both me and my dog. They also sent a card to my house with signatures from the staff saying that they were sorry about my loss which I thought was very thoughtful.

Do not go here unless you are willing to spend 3 hours waiting for them to give your animal a shot. Literally it took them 3 hours. We were the only people here, we came in at midnight, and they took our dog at 12 and didn’t see him again until 3. Do not go here unless you are looking for rude staff members, bad service, and a super expensive trip to the vet.

Fortunately or «unfortunately» however you choose to look at it, I have spent many hours at Fresno Pet ER. I am so grateful to have such an awesome facility in Fresno. Doctors that I trust will ALWAYS take care of my animal to the BEST of their ability. Let me say that my experiences have not always had positive outcomes… I have had to say goodbye to 2 dogs at the facility. Some have been stitched up secondary to dog attack, one had a squeaker caught in his intestines, another emergency intestinal surgery to stop internal bleeding, still another had an eye injury, and recently one ingested rat poison while visiting a friends cabin. Each experience was emotional, frightening, and upsetting to say the least. Each and EVERY time the doctors at Pet ER (Dr. Dobbins and Dr. Weaver) thoroughly evaluated my pets and provided me with all the options they could offer to care for my animal. They were upfront about costs, prognosis, and provided care with empathy toward both me and my pets. They provided me with support and treated me and my dogs with dignity as I said goodbye.
There are other reviews on this facility that are not particularly favorable. I understand that different people can have different experiences. I would suggest if you are reading this review that you take into consideration that the humans would not have their animals in a PET ER if there was not an emergency. Remember that under that stress we too are frightened and emotional. It is the doctors/​support staffs job to remain calm and assess the situation, provide information pertaining to all possible modes of care and to let us know in advance the cost of that care. While it may not seem like something we want to hear or consider at that time, we must decide if we can afford the costs. It is only fair to those that are providing the care and service be paid for their expertise.
I sincerely hope you find this review helpful and if you are reading it while trying to decide where to take your pet for emergency care — I wish for you a good outcome and if you choose Fresno PET ER I KNOW you will have the best possible chance.

DO NOT GO HERE!
Schreiber and staff are absolutely terrible, and do not care about your pet. My dog was administered TOO much pain meds, and they refused to show me my dog until I signed a waiver to release her. I thought she was dead when they brought her out. Schreiber misdiagnosed her, and wanted to give her more sedatives and antibiotics = lethal.
If you want your pet to be healthy, DO NOT GO HERE!

Would have given them more stars they took care of my dog, but they never followed through with follow up phone calls while my dog was staying there and two of the three girls that assisted there were the rudest people. They may be ok with animals but are sorely lacking with their people skills. Acted extremely bothered to answer any of your questions and couldn’t wait to get rid of you. It is for that reason I would think twice about going again. Staff was horrible. Sorry to say.

I feel this business is completely money hungry, profit based, no compassion or caring about the animals, just concerned about how much cash they get from each one.
I took my dog in and first off they did not speak to or comfort my dog at all, no acknowledging my dog. Then I paid $ 250.00 for ‘exam, blood work, etc’. Sadly decided my dog had to be put to sleep, then first thing girl said is ’ I need $ 49.00 «. I asked isn’t that included in the $ 250.00 I just paid, was told no but then she did lower the price to $ 32.00 to put dog to sleep. No compassion, no caring, just give me the cash, cash and more cash.
The bad thing is when its after hours and the dog is suffering you are desperate so have no choice and they know this.
I pray that Fresno gets a compassionate caring veternarian who opens a fair (yes they have to receive profit but they need to be fair) Emergency Vet service soon.
Avoid this place if possible.