Fresno Smile Center

Changing to a different dentist is tough. In fact, I’ve only changed in the past because of insurance or because I moved. In taking with colleagues, the same name kept coming up, Dr. Gates. Apparently this guy was supposed to know the newest technologies and had a reputation of doing great work. Let me give you my experience as a first time customer (who, btw, is very picky!)
I contacted the office and spoke with Stephanie (spelling?). She was so professional and offered to retrieve my record from my past dentist so I didn’t have to deal with it. I told her I wanted to follow up and she gave me multiple ways to submit them digitally. She offered to set an appointment based on my schedule and they were able to get me in last minute without any fuss. I even forgot to get my records, and she followed up a few days before offering once again to help me. I’ve never had someone so «on the ball». I was also able to fill out my paperwork by downloading it off their site so I didn’t have to do it in the office. Time saver!
When I walked in I spoke with Jessica, who was amazingly friendly. Usually in the medical field people are too busy to have a decent conversation, or they simply would care less. We spoke for a while and she really was interested in getting to know me as a person rather than customer. What a rare talent. Stephanie even came up and joked around a bit. I was glad I finally met her in person.
Dr. Gates came out and personally said hello. He told me it will only be a few minutes. Has that ever happened to you at a doctor’s office??? I was there for like 10 minutes and the Doctor already came out of greet me. Jennifer came out front and said she’ll be handling the x-​rays. I was surprised how many good looking people there are in this office. Seriously! It’s like a modeling agency in there!!!
I told him I’m not one for changing dentists but everyone I knew kept talking about how good he is, so I had to come. I explained that I was very limited in my budget, and he offered so many options for saving money. I’ve never had a dentist able to work on my own budget. It’s usually, «well, we gotta do it and we have a credit policy.» Dr. Gates and his team worked with the little money I had and the outcome was amazing.
Jennifer was very professional and gave me insight on each step of the way. I noticed that this team had a tendency to tell you what’s about to happen before it happens. Maybe it was because I get nervous around dentists, but they explained EVERYTHING in a way I could understand.
Of all my years going to the dentist, Dr. Gates was by far the most sophisticated, friendly, fun and outgoing person. He did some minor cosmetic stuff that has been bothering me for years (from other sloppy dentist work). «It’s part of our service,» he said. Dr. Gates & his team are a dream come true.
I had to write a novel because I want everyone to know of my eye-​opening experience. You never know what you’ve been missing until you meet someone like so talented!