H&R Block

Worst service! Bypass this office! Had made appointment after I had my taxes done last year for this year. Was called by them and reminded of my appointment this year. When I got there I was told by the manager that my appointment that was supposed to be with Helen (she was not working this year) was to be with him and he was going to be with me in just a minute. I waited 45 minutes (which was too long) and hadn’t sat down at his desk for more than 3 minutes when he gets a phone call. Says he has to leave and will call me back tomorrow after he does my taxes. I’m fuming at this point but what choice do I have? Well, he didn’t call and I called the office and the call got routed to head office because they didn’t answer their phone. So I reported him for the treatment I received the previous day. Decided at that point I didn’t want him to do my taxes anyway so at 4 pm I redialed the office and told him I wanted my paperwork back and after arguing with him I hung up and drove over there and guess what? He still hadn’t done my taxes after having my paperwork for 24 hrs. I picked up my paperwork from him and went elsewhere! This day and age customer service is everything and if you don’t have it, good luck to you, because someone else does! 1 star is too much for the manager of this office.