Jensen & Watts Small Engine Clinic

Incredible customer service. Sammie is very helpful and attentive. Came here after a terrible experience at Jensen and Pilegard.
Their communication skills need work though. Don’t expect them to call you with any follow ups. Every time I had to take the initiative to contact them.
Otherwise it was great doing business with Jeff and his team. I will be a repeat customer for all my BCS needs.

A while back, I had some issues with my trimmer not starting or remaining on. It’s never been a problem before. Little did I realize it was my the choke lever.
Took it in and was told it would be an hour labor to inspect. I was okay with that. Then they took it behind closed swinging doors. I think they knew what it was immediately but wanted to play it off like it was potentially a large problem so that they could justified the charge.
Got a call later in the afternoon that everything was okay.
I went down to pick up my trimmer and the guy demonstrated that everything was okay. He didn’t elaborate on what they fix or did.
So I took the trimmer home. It wouldn’t start. Took it back and the guy quickly took it from me and back behind the swinging door. He came out back out in 10 seconds, «all fixed».
I later realized it was just the choke lever. All this charade to take advantage of people. Honest thing to do was, hey it was just choke lever and it would had taken only 5 seconds.
This is why I would not go back.
Find a better and reputable repair shop.