Lithia Ford Lincoln of Fresno

Service department was great! I called to make a service appointment on my car and they gave it to me on the same day. They are very helpful. I would go there again.

Really good customer service. Took a little longer than anticipated due to inevitable circumstances. My second time buying and would buy from them again. The salesman Alberto did a really good job and went out of his way to make us comfortable during the wait by offering water and snacks for my kids. Everything was explained in a manner that was understandable and if he didn’t have answers to any questions, he would go ahead and find out the answers by asking his superiors. Vey satisfied.

I have leased 5 different times from Lithia Ford and each time have had a very good experience. Most recently, Alex Parker helped me get into my new lease and he was very fair, professional and in my view got me the best deal possible. I would highly recommend him and Lithia as a whole. I have never felt pressured or ripped off in any of my experiences there. Great dealership!

I stopped by the used car section of the Ford section to look at the commuter vehicles and was greeted by a very polite individual Art I believe. I didn’t have much time to look around but got a good idea of what a good used Toyota or civic will cost. As I was leaving I continued down the new section area and heard the loud salesman yell out «dude says he BuyS Houses but he doesn’t buy cars» followed by a bunch of laughing. Made me feel like I was a joke and was the laughing stock of the used car losers laughs. Apparently it shows a low class of used car employees I’d rather take my business to a much professional atmosphere. Lithia Ford is definitely for he lower class.

Okay, so long story short (again), I originally gave Lithia Ford a 1 star review, but after Cal & his team members did everything they could to make me & my fiancé satisfied customers I can’t help but give them 5 stars. They went out of their way to reach out to us & take care of our needs. I’ll admit, I was still skeptical at first & was ready to take my business elsewhere but I decided to give them a chance & I’m so glad I did! We are even hoping to make another purchase in the near future for our growing family & I’m pretty sure we will be back! I had already referred someone over to you guys prior to everything happening (you may recall Stephanie & Adrian) & now I will continue to do so with friends/​family. Shout out to Jorge Mendez who provided me with awesome customer service. Thanks again Lithia!

I checked in because their customer service was terrible! I bought my car at a Lithia dealership and was told I could go to any dealership for service. I have a Mazda. They helped the two cars that were very apparently behind me, first. A Lincoln and a Ford. Waited more than ten minutes. Only person to acknowledge me was a service tech who said «what did you need» and after quite a wait «we’ll be with you in a few more minutes.» I left.
Thanks, Lithia.

Extremely nice staff and service. Danika worked with us to make sure we were getting the best deal to suit our needs. Definitely recommending to friends and family.

Had my expedition detailed. Great deal given to me by Cal the GM. He also lent me a mustang. Definitely recommend.

You’ve gotta give credit where credit is due. I had originally made a deal on a pre-​owned 2007 Jaguar XKR coupe and due to couple of issues the deal fell through… BUT, I have to say that Cal, Matthew, Robert and Keith really came through to rectify the situation. As I stated in my last review, I work in the automotive media business and I have an insider’s perspective on the business. Its true that you can judge a person’s character in times of adversity and Cal and his team fixed everything in the most fair and professional manner possible! These guys truly care about the customer and Lithia definitely has my future business!
Thank you guys again for going above and beyond!!!

Lithia Ford is the place to go buy, from brand new to used you know you’ll be taken care of. Art was my sales guy he was extremely through and patient with finding the exact vehicle I wanted and the payment I was comfortable with!!!
I purchased F150. It’s the best truck and I love it. It looks sick and runs just awesome.

What an amazing experience!!! I came in not knowing what I was doing or what I wanted! I was car shopping for a while and couldn’t find anything that I would love. When I got here they were so friendly and helpful but not as helpful as Caleb!!! He was so kind and made sure I was happy and comfortable the whole time!!! He helped me pick the right car for me and gave me an amazing deal I couldn’t refuse! I want to thank his sooo much for his patients and amazing service! If you need someone to help you find your car, go see Caleb! He’s a great guy! :) thank you to everyone for making my dream come true!!! :))

Can’t believe I did it. But I did and My really good friend Danika Velasco took care of it all. I ended up with my dream car, I highly recommend Danika and Lithia Ford if you’re in the market this is the place to go and Danika is the Lithia Girl to see !!! I’m in love with my new mustang

At Lithia Ford of Fresno, life is like a box of chocolates — GOOD chocolates. Expect to be treated well by great people whose strategy for success is to make customers happy. So I didn’t end up with a new ride, but the experience left a SWEET taste in my mouth.
4 S T A R S
* IMPRESSIVE FACILITIES
Gigantic, fancy facilities started me off feeling impressed as I stepped into the foyer of the main building. The highly testicular F-​150 ‘BLACK OPS’ pickup was splayed out on the showroom floor, beckoning me to come rub its tricked out belly. I was like DENG! If Batman needed to go to Home Depot, he would load up his lumber into wunna deez. Apparently, NFL players have been to Lithia specifically to snatch up these big kittens.
* EASY GOING SALES TEAM
Lithia’s people are attentive, low-​pressure, and even generous. Expect friendly greetings from folks walking around like Matt and Adan. Tell ‘em what you’re looking for, and expect them to figure out what’s available without pushing you into something you don’t want. According to a few other customers, they’re pretty good at following up when what you want comes along later. And ask them for free stuff! Donuts, coffee, Lithia merch — don’t be shy. I got a box of See’s Candies, and some ski lift tickets (Wooooot!).
* COOL GENERAL MANAGER
I met Cal Sager, the GM, and he was really warm, and down to earth — customer service was written all over the guy. He lamented that they get a ton of great Unilocal reviews, but many 5-​stars end up stuck in the ‘Unrecommended’ section because most of those are written by brand new Unilocalers. I was like — DUDE, I’ll give you guys a great review so everyone will see it.
* SERVICE DEPARTMENT’S GREAT CUSTOMER SERVICE
Cal had me check out the service department. He told me a story about how they got a special part in on short notice, and waited for a woman who drove 2 hours from Bakersfield to get her brakes fixed. Sure enough, I found the lady’s 5-​star review in the Unrecommended Reviews section. Nice job guys!
I’LL BE BACK!
My little 2010 Nissan is still all good at this point, but I’ll definitely consider returning to Lithia Ford of Fresno when it’s time to replace it. I’m looking forward to having an even better experience and upgrade this review to 5-​stars when I drive off as a happy customer. In the meantime, I’ll just chomp down on another See’s chocolate.

Great staff– very friendly and trustworthy — have great selection of F-​150 Shelby trucks! Great location

Excelente lugar, el personal muy amable muy profesional, si alguien busca carro nuevo o usado ellos te ayudan en lo que andas buscando, se los recomiendo
Lo que mas me gusto es que te hablan un español perfecto

This has been a positive experience and Caleb Urias did a really awesome job!!! So excited to drive my new car! An the finance guy Zack Itehad was awesome to and very helpful. I like how straight forward he was!!! Plus he gave my BF advice on a barber :)!!!

«Do the right thing right defined by the Customers «.Sounds familiar to you? Yes ?..:)
I have no problem at all to just give 5 stars for the customer service here. One of my Dad’s friends who recently purchased a new Ford Fusion came by for a visit. We checked out his new car and my Dad is interested in replacing his 2003 Toyota Sienna which has more than 300,000 miles on it .:).
After getting some information from his friend, we called «Lithia Ford Lincoln of Fresno» just for a consultations and we spoke with Pete Aldaz. It was a good move as he provided us excellent service. Pete seemed more interested in our interests then his and was courteous and patient as we had so many questions. He treated us very professionally. Car shopping is a hassle and not fun. We all know this. But we never felt pushed or rushed, which is rare at car dealerships. He just tried to help us with all details we needed so we could go to other dealers to get the car we want .
Thanks for being great to us even if we don’t buy the car from you. Keep up with excellent customer service I do believe it will be a great success !!

A 5 star rating does not do this establishment justice! A 10 star would be more like it if that was an option. The establishment is beyond what you expect from a dealership in every way. Great selection of vehicles to choose from. Super knowledgable staff and very friendly. The GM Cal is very professional and welcoming. Cal is not just looking for a sale, or a new customer. He makes sure that you’re happy in your selection and takes care of you with any future visits after he sale. Thats how every dealership should be.
I’m very impressed with their service. Whether it is the sales staff, the service department. And above all the Management staff. Thank you guys so much! And a special thank you to Cal.
I’m super happy with my new F250 and thrilled that I made my choice to go to Lithia Ford of Fresno.
If you’re looking for a new vehicle or need some service done LITHIA Ford Lincoln of Fresno is the place to go to.

In late January of 2016 I used an online web site that aggregates auto sales information to submit a number of queries to various dealers in the western states who had GT350s on the lot, or would be receiving one soon. The same day I did so I received a call from Mike Renner of Lithia Ford of Fresno. During our discussions I questioned Mike extensively on the condition of the car they had in their showroom. Mike assured me that the car they had was «perfect». I asked for Mike to thoroughly inspect the car and send me photographs of various areas of the car where Ford is known to have quality problems. He sent the pictures and again assured me there were no issues with the vehicle. One of the photos he sent me showed, what appeared to be, a significant gap between the right rear quarter panel and the rear bumper cover. I specifically asked Mike if there was a gap there and he told me «no, it’s just the lighting in the photograph.» This turned out to be a bold-​faced lie, as I would find out later.
On Sunday, January 24^th I spoke with Mike several times over the phone and we agreed on a price for the car. Having been reassured that the car was in perfect condition several times I agreed to pay $ 7,000 over MSRP for a total price of $ 65,345. That day I booked a flight from San Diego to Fresno at a cost of $ 250. Mike picked me up at the Fresno airport the following morning and we drove to the Lithia showroom. They had position the car in a dark tunnel that’s used to move cars from the lot to the showroom. I thought it was odd where they had positioned the car but didn’t give it much more thought. On my first walk around the car I immediately found two quarter inch paint chips on opposite corners of the car, and also found the gap on the right rear was indeed significant. I also found that the car had a significant hood-​to-​fender alignment issue. When I found it I asked Mike whether any damage or repairs had been done to the vehicle to which he answered «No.»
All of the lies and misinformation should have been red flags to me and I should’ve had Mike take me back to the airport right then and there. I decided that I could have the nicks touched up and also have Ford fix the panel gap issue. So we went through the financing department and filled out the sales contract etc.
After we were done in finance Mike backed the car out of the dark tunnel and in to the dealer lot. I immediately noticed some spider-​web scratches on the car. It was still quite overcast in Fresno and the full extent of these scratches would not be revealed to me until I got closer to Los Angeles and in to the sunshine. I stopped at a rest area near Los Angeles and found severe spider-​web scratches all over the car. It was especially bad in on certain areas such as the front fenders. I believe this is the reason they pulled the car back in to the dark tunnel. It was all part of a well-​orchestrated deception.
Upon arriving home that evening I was inspecting the scratches on the vehicle and found what appears to be touch-​up paint on the front left fender of the vehicle, where the fender and fascia meet. I was mortified. The following day I spoke to Mike about the touch-​up paint and was put in contact with the General Sales Manager, Pete Aldaz. Pete denied any knowledge of the touch-​up paint and even denied that it’s touch-​up paint. He said it was wax. I can assure you it’s not wax. Wax would wipe off. It’s touch-​up paint. Lithia continues to deny any knowledge of the touch-​up paint.
A day or two later I was inspecting the underside of the vehicle and discovered that Lithia’s service department had not installed the chin splitter correctly. Lithia’s technician did not watch the installation video and completely botched the splitter install. Even worse, he didn’t even use all the fasteners provided in the box with the splitter.
Another few days go by and through a series of online searches I discovered a video on Lithia’s YouTube page. The video is a marketing video for the GT350 I purchased. It clearly shows that Lithia had drilled or screwed holes, through the vinyl stripes and in to the rear bumper cover of my $ 65k Mustang, in the wrong position, to mount their license plate frame and placard. I had been emailing and speaking to one of Lithia’s managers, Vinny Sinatra about the issues. When presented with the holes in the rear bumper he told me «We made a mistake and used the European dimples to mount the license plate frame.»
I asked Lithia to take their car back and refund my money to me. They have refused. During my last phone conversation with Vinny I described all the issues and lies that had been discovered and he said to me «but you accepted the car didn’t you?» As if to say «our deception was a success, deal with it.» He has a good point. I’m the type of person who wants to trust others. I guess I should have never trusted a bunch of car salesmen.
Do yourself a favor, buy elsewhere.

I too have the life time oil change so while in town I wanted an oil change. Keith the SA said there was a recall on the airbags so I let them keep it overnight. Today I picked up my mustang and it stalled on the road while going 55+ lost power while it was pouring. It happened 3 times on the way home! When I got home my husband pulled up the hood and the air filter wasn’t even attached! The part was just sitting there unattached! So I called the dealership and they sent a tech out to get it back on and be couldn’t even get it back on.
Even after trying to bang it back in and smashing it damaging it even more! 5 hours later they said they were going to get me a new part. Well new part has to be ordered now and they have to put in the hurt air filter back in! I understood my air filter was dirty but it wasn’t bad! It was still functional!!! THEN, how are you (Keith) going to tell me the service tech never took it off? Never touched it and That it MUST of magically became loose on its own? Which caused me to stall.
My car never ever had any issues before taking it in! So please don’t try to tell me it was my fault! Take my review and shove it up your sorry asses! I’ve had this car since I bought this brand new in 06 and have never had a problem until I left here! I don’t even care that you want to replace it for free now, the problem is y’all made a mistake and isn’t owning up to it! Don’t blame the customers for your mistake! I will not be taking it back in EVER! Shame on you and your techs!
Mr. Keith, thanks for calling me back but telling me it must of happened after I left the dealership, not even 10 mins after I left sounds about right. Yes? Sounds super shady to me and trying to cover up the service guys mistake isn’t right!
Man up guys! And pull those tiny balls out from under that asshole!
One more thing! Don’t comment on here asking me to call so you can fix the issue! You mean you want me back in so you could possibly damage something else and make me feel liable again? Right okay!
You had once chance to accept it was your mistake not mines! But Keith screwed that up! Good day!

I was looking for a car to replace. I was very specific on the make, model and budget. Although Lithia Ford didn’t have what I was looking for, Cal offered to help by offering a few alternative models but I was adamant on the specific models I wanted. I found some potential cars elsewhere yet Cal followed up and offered to provide carfax reports on those vehicles I narrowed down.
Great customer service from Cal! Thank you!