Palm & Shields Tv Service

I will never take anything to this place again, what a scam.
I needed to get my turn table cleaned and lubricated they told me it would be a 25.00 deposit that would go to the total cost when the work was done and the total cost would be 65.00 if nothing was broken, and that it would be done and ready in 7 days. I was fine with that and happy to get everything clean and in good working order.
I give them a call 8 days later to see if it was ready for pick up. Well … they tell me it’s not ready and that they hadn’t even took a look at it yet and it could be a few more days.. again I think that it’s fine if they do a good job right I mean we have all run a little late before and maybe they just have a lot of other jobs.
I get a call the next day and I was told that the turn table was fine, not broken just needed a good cleaning and lube.. I’m thinking great let’s get it done already. But … he then tells me it will cost me 168.00 dollars to have the work done. I told him that’s not what was said or what we talked about when I brought it in. He told me that the oil on it was old and would be sticking. … he new up front that it had been sitting for over 30 years. .
So I told them no way and that I would just pick it up. So when I get there I’m told that I could just look it up on line and Clean it myself. The worst part is that they kept the 25.00 deposit
I found another place in Fresno and they did the work for 70.00 and had it done in 2 day’s
I just can’t believe that spinners is sending their costumers to this place. now I have a bad taste in my mouth about spinners for sending me these hacks.
Will never come here again and if you’re smart you won’t either.. Sorry just how I feel.

Just got my television back after almost a month in the shop. Why do they get 5 stars after such a long time in the shop? Because they did an amazing job with their customer service. They kept in constant contact with me about the faulty parts they continued to get from the manufacturer. They were kind and understanding. The lesson I learned from all of this is to make sure to buy the store warranty, because the manufacturer will do anything and everything short of just replacing the faulty item. Let’s hope the refurbished circuits, motherboard, and screen last longer then the brand new television I purchased, 7 months is the current goal. Oh and PS it is an LG television. Their customer service is awful and will never purchase another one of their products.

Please do your research. This place has a really poor reputation. They are really hacks. Mis-​diagnosed, «repaired» only to have the same problems I took it in for. Forced to pay for the parts they might have put in. Took unit to another shop and was shown the hack work they did that would have caused more issues down the road if not corrected. So now I got to pay for more work to be done. They will just throw parts at your problem and charge you until they get it right. After bad experiences with 2 other shops in town, I think I’ve found a good place at Blackstone and Minarets, east side.

Not impressed but 2 stars for effort
Took a unit in for repair. After 7 days I was called to say it was fixed. I took it home and hooked it up and observed the same problems as before. I took it back to the shop for additional parts and repairs and was quoted additional prices. Went ahead with repairs and 7 – 10 days later received a call to pick it up… it was fixed. After I hooked it up at home the exact same problems kept occurring.
I did not take the unit back again but did receive a full refund on the amount I had paid in totality.