Pristine Surgery Center

Similar to Laura G’s review I took my mom to this place today. As I am writing this I am still waiting for her to be discharged. Her appointment got rescheduled twice. Then they called and asked yesterday and told us that they had moved her appointment to 10am from 11am. We arrived here today at 9:30am. At that time the front desk lady said the doctor just had one person he was already working on and we would be next. At 10:45am another woman asked when it would be her turn (she was here before us) and the lady at the front desk said next. I asked as well and she said after that lady we would be next. She said «sometimes the doctor tells me who he wants to see first.» At 11am we were finally called to go back.
The heart monitor they had her connected to was malfunctioning and saying her heart was fluctuating between 200+ beats per minute to 120 beats. They asked she had heart problems. No my mother is very healthy and a non medically trained person such as myself could see my mom was calm and looking fine and the nurse couldn’t even find her pulse on her wrist and asked for another nurse to help. The second nurse could not find my mom’s pulse as well. I asked if they’d consider that it was probably their machine. She said no and asked the other nurse to go get the tool to help them listen for the heart. Finally because the other nurse couldn’t find the tool the first nurse just unplugged the machine and when she plugged it back in it was finally working right. She then said «oh it must have been the machine.»
Long story short we were there for 6 hours for a fifteen minute procedure. Stay far away from this business. They are unprofessional and intentionally stack their appointments.

The staff at this place are extremely unorganized. I have family that work in health care and couldn’t believe when I shared my experience. First, his appointment was rescheduled three times before he was finally seen. My father was seen here for outpatient treatment and we waited 3 hours for him to get called in then an additional few hours for him to go through his procedure. When he was in the surgery room they called his name again because they didn’t realize he was already back there! Then the nurse ripped out all his arm hair as she was removing the tourniquet. I would not recommend anyone bring their family member to this place there are plenty other surgery centers in town that run way more efficiently.