Pure Water Pool Service

Great customer service. We have huge trees that cause a mess and the pool man always makes the pool pristine.

Wanted full pool service so I called two times leaving a voice message since no one answered. I never received one call back so I went with another company.

I’ve been using Pure Water Pools for over 10 years for my monthly service, filter cleaning and repairs. I’m very happy with their service, they are very friendly and the service person is very respectful to myself and my property.
I would highly recommend them.

I hate to be the first review with a not so great experience but here’s what happened. I was referred to this company by a family member who has had great service by this company. I called because our pump seems to have gone haywire, and in addition we wanted to set up monthly service with them. I called and a lady answered the phone, and the first thing she asked was if I was setup with a monthly service with them, and before I could explain my situation and that a family member referred me and that I was interested in having monthly service after the pump was fixed blah blah blah, she interrupted me and told me that they wouldn’t be able to get anyone out until next week. I told her that’s fine but asked what day? She didn’t know what day they could get out, and I said okay well I just need someone out ASAP because the pool is getting greener by the day, she interrupted me AGAIN and said well maybe you’re better off going with someone else because I can’t get you an appointment right now. I shockingly said «uhh… Okay?» and she hung up the phone.
I’ve heard great things about this company, unfortunately none of them happened to me. The phone customer service was terrible. I understand I’m not a paying monthly customer and they’re probably trying to not waste their time and money on some guy who just wants an estimate, but what they lost out on was a customer who needs a $ 1600 pool pump replaced, as well as a $ 200 timer replaced, AND who wanted them to do monthly service after the repairs. Now I’m off to find someone who wants the business.