Red Carpet Car Wash

I have used red carpet for detailing for 10 years since I purchase my car, they have always done a good job that amazed me, not this last week tho :(I was the first car with appointment at 830am, picked it up around 2pm and tip $ 20 for their hard work. As I was driving off, realized dashed board is still filled with dust, so I stopped and checked the rest of the detail service provided, inside console was wet with excessive liquid cleaner, carpet mats that were left in the trunk were still dirty, all four rubber mats were missing, front bumper was still cover with dust and dead bugs, oh my! What a waste for $ 113.

Buyer Beware!
I made an appointment on Thursday afternoon for Sat. at 1pm appointment 1÷16÷16. I told them I wanted a deep clean carpet shampoo for $ 28.95 and gave them first, last name and telephone number. So, on Saturday I sent my husband over to get the carpets shampooed. I told him, the appointment was for 1pm. He arrived, and they told him they had no record of the appointment, Really? So, I wasn’t available for him to check in with, so he got the whole interior cleaned costing over $ 80. Later I called the manager of detail Israel, and he said he didn’t know why there was no record of it. Again, Really? I am just so angry that Red Carpet doesn’t have any better system to check when people make legitimate appointments. Therefore, I would never recommend a business that has such a slap hazard way of keeping records.
I will update my review if they can come up with any legitimate reason as to why this could even happen.

It’s been years since I’ve be here & ive read some reviews which are very helpful & so far I’m seeing that they may be under staffed because there’s wet cars sitting all around including mine. What lil staff they have a fun & have great attitudes. So I’m giving it 2 star ratings but for the people I delt with here they get 5 stars!

Got my oil changed here and the service was the best I have ever encountered. Joaquin and Alan helped us out and I waited in my car while they changed the oil and even asked me if I would like water lemonade or coffee. Such nice people! Thank you red carpet.

I was on my way to Pep Boys near Blackstone for an oil change since the Pep Boys on Shaw was proclaimed sketchy. On my way I saw Red Carpet’s Quick Oil and lube and Allen was the first to great me with a warm welcome. He is incredibly professional and guided me step by step on what he was performing on my car. Offered me complimentary lemonade/​tea/​coffee and gave me an overall great experience. I will be coming back for an oil change with him and him only. At first, it was hard for me to decide where to go due to countless times money driven mechanics have ruined my car. I give him my full and complete trust with my car after he told me the problems with my car that were lead from earlier oil changes, etc.

The one star because of Eddie. He told me a bunch of things then changed what he said and spoke to me in the most condescending manner. I will never return to this place for service. The girl that greeted me and the car wash people and cashier were great. The guy absolutely ruined my day and my chance of ever giving them business. Also told me I was not allowed to get out of my car. I’ve ALWAYS been offered a seat in the waiting area. I have panic attacks and sitting in the car while it was serviced was torture in top of his comments. «This is a drive through service you stay in your car».

I am a member, however, I had my car ‘detailed’. After I dropped it off at 8:30 am. It was finally done at 3:10 pm. the following was what I saw. The windows dirty, the dashboard blotchy from misapplication of product. I let that all go, until I saw there was still tree sap, little pin size all over my hood. I called to talk with the owner, he was out. I talked to a general manger who offered no apologies but said they would make it right. The problem is I don’t have another 6 hours to wait for my car. I was lied to, as I bought the full detail package only to don’t have the process don’t correctly. Yup, I am ticked. I will be talking to the owner, and depending on the outcome, I will get back to this post.

Done with this place
Twice in a row did not receive service requested.
Spoke to manager Elvoid and all he did was to say he was sorry and blamed the issue on new employees.
Rodeo hand Car Wash here I come. $ 8 exterior and average of 5 star reviews.

This review is based specifically on my most recent experience at red carpet car wash where originally I received an oil change and did not have time to get the car wash that’s included so I was told I could get a rain check. When I returned later with the paperwork that they provided me after the oil change, I was told that I did not have enough information to receive the car wash. Is it my fault that Red Carpet didn’t give me everything I needed?
The attendant that assisted me was sympathetic however her boss that she spoke with apparently was not. It seems to me, especially since I pay for the ride and shine fast pass and am obviously a loyal customer, that you would do what you needed to do to provide good customer service and give your customers the benefit of the doubt. I mean how much do you really lose by doing this when your customer obviously received services from your company. Maybe a couple dollars? Instead you turned them away and now everyone is going to read about it.
Make sure you are clear about what you need in order to receive a rain check on your car wash after an oil change.

To sum up, here is the message I just sent to Red Carpet Car Wash on Facebook: «Since this is apparently the only way to get in touch with Red Carpet Car Wash, I wanted to let you know that I will no longer be going to Red Carpet Car Wash. My overall experience in the oil changing department was great. They were nice, knowledgeable, and didn’t treat me like most men treat women when it comes to cars (like we’re idiots). The cashier got a bit flustered at giving me my change, because I handed her $ 40 and the total was $ 40.55. She didn’t wait for me to hand her another $ 5 (or whatever change I was going to hand her). So she would have been $ 0.55 short in her drawer had I not corrected her. Now onto the part that is why I’m not coming back. I got to my car after the wash and wipe down, and noticed that the 38 cents that I had in the center console was gone. Now, I’m not worried about that 38 cents, it’s not like that’s going to break me. What concerns me is that if I can’t even leave 38 cents in my car without SOMEONE at YOUR business STEALING IT, there’s something wrong. Are we supposed to completely empty our car of ALL of our possessions when we come to your establishment for fear of being STOLEN FROM? What ELSE are they stealing? If I can’t trust your company to leave 38 cents in my car, I can’t trust you with any of my belongings anymore. So I have decided that from now on, I will happily take my business elsewhere, and stop telling people to go to Red Carpet Car Wash unless they are ready to be stolen from.» DO NOT GO HERE.

Five stars for the guys that change the oil. I’d have to say that if it wasn’t for them guys, I’d go somewhere else. I change my oil there very often because my job requires me to travel daily, which puts a lot of mileage on my car. The convenience of getting my car washed afterwards is like killing two birds with one stone. It’s gotten to the point where when I drive up, they recognize me. Great service! Keep up the awesomeness.
Now for the car wash staff… Here’s several questions I always ask myself upon leaving the lot. Why do they ask, «what fragrance would you like?» Why do they promote shining the tires and the exterior plastics? Why do they put trash in the ashtray where I keep my change? Why do I tip them upon approach then realize I shouldn’t have once I drive off and notice that they did a half assed job?
The fragrance question. I don’t even bother nowadays. I just tell that person, «whatever is fine.» because after all these years, I’ve ask for lemon, cherry, new car, etc. and there will be no fragrance at all… NONE! I once addressed it to the counter cashier and her response was, «we do spray fragrance to your request. I’m 100% sure that OUR guys do because it’s written on the sticky note on your rear view mirror.» It may be written, but it has been avoided. End of story.
The tire and exterior shine promotion. Every time, and it never fails, when I go for the bait, they only shine the tires. $ 12 extra need I remind you. They’ll shine the plastics like the door handles and the driver/​passenger mirrors, but nothing else. Not the mud flaps, rear bumper steps, or front bumpers. Why not take care of it while you’re shining the tires. It’s not rocket science.
Trash in the ashtray. I’ve found candy wrappers and gum wrappers in my ashtray upon putting leftover change into it. Seriously?!? They have this powerful giant vacuum that sucks up just about anything and they choose to pick up the trash and stuff it into the ashtray where I keep my change?
Lastly, I’m the type of person who tips, but its gonna come to a full halt from this point on. I always drive away noticing the staffs from the car wash side are half assed when performing their duties. I should start tipping the Quick Lube guys instead.

So this review is for this location only. I usually only come this location when I need to get my oil changed because it includes a free best wash This is actually a pretty good deal because with the best wash you can come in within a week later to get the same best wash for free. So that’s two car washes and an oil change just for the price of the oil change.
The oil change guys are quick and efficient. They always offer me coffee and give you a paper while you wait. I really like them.
But the car wash at this location is consistently lesser quality than my favorite location on Willow and Shaw. They asked me if there was anywhere in particular that needed extra cleaning and I said the hatch. So they wrote it on a post-​it and stuck it on my mirror. Instead they ended up forgetting to clean the hatch altogether which I didn’t realize until I got home and noticed it had not been vacuumed or touched at all! Luckily there’s that free wash within 7 days so I went to get it fixed a few days later at the Willow and Shaw location and was much happier with my results. They even ran it threw the washer twice to get the bugs out of the grill. I wish Willow and Shaw offered oil changes!

The quick lube folks are fast and always friendly. Cas did a great job again not mention, he reminded me of my cabin filter change is due next time.
The only part I dislike is the speed of the folks getting to the vehicle to dry it. The windshield still had bug residue but overall, they did the job.

I typically love this place. Elvoy is a long time family friend and an excellent worker, the cashiers are great however today I went to get my car washed. They have signs everywhere saying please secure your valuables which should have been a huge red flag that THEIR EMPLOYEES STEAL! I keep a lot of quarters for laundry purposes and had at least $ 5 worth in my cup holder and they’re gone. To top it off, all the management had to say was sorry they are not supposed to do that! Unbelievable!!! that is horrible customer service! I will never come here again!

I’ve been here numerous times and have always had great service with oil change and car wash. The prices are reasonable if you have a coupon. Attendants will allow use of coupon if you show it on mobile device– no need to print it out.

I like the greeter checkin in, very nice and helpful. Other than missing something personal and sentimental from my dashboard (my Darth Vader antennae topper) … Why??? Why??? the wash and wax was worth the price.

I’m a fancy man. I don’t have time to be crawling under my car to change my own oil and then wash the dead bugs off my car. I’ll gladly pay someone else to do it… hence the fancy man reference. This place is quick, efficient and the price is good. I’ve never had a problem with the place in all the years I’ve been coming here. I drive 600 plus miles a week so I’m here at least once a month so I know these things. See… fancy man

This car wash is the best in Fresno. The staff is always polite and they always do a first rate job.
They have coupons on their website. Alternatively, if you don’t want a full service wash, they have a wash and ride that does an excellent job to the exterior.
In short, I have no problem recommending them.

Affordable and speedy service. Changed how I will do oil changes in the future by turning me into a regular customer.
I thought I would try them for an oil change and smog check because of a coupon that was available. I thought, why not…
They have a drive through oil change… never done that before. I was able to stay in my car, they checked all my fluids, filters and gave me recommendations within minutes. They seemed professional as they communicated out loud where they were at in the inpection process and what the levels were, I was able to tell what and when they were checking throughout. I believe a supervisor was also overlooking the work and inspecting at the end which is comforting. A free car wash came included but can also be rainchecked and transferred to another vehicle.
Smog took a little longer and I didn’t mind the wait after buying a coffee in their shop. It also came with a free car wash.
All in all with the coupon I got two car wash rain checks, a smog test and an oil change all for just slightly more than what i typically would have paid for a smog check by itself.
Definitely will be coming here for future business.

I continually try and give Red Carpet a chance and they continually seem to go out of their way to disappoint.
Apparently you have to stay with your car until it reaches the vacuum. If you don’t, they’ll just drive other cars around yours. There’s no signage to let you know of this persnickety rule. What’s the point?!
Other Red Carpet features applied at this visit as well: long wait, overpriced, average quality wash.