Round Table Pizza

We ordered pizza online at 5.55pm, and were told it would arrive at 6.30pm. At 6.45 I called and was told it had just left the store and would arrive quickly. We literally live five minutes from the location we ordered from. Our pizza was delivered at 7pm by a very rude and unprofessional delivery guy. No apologies, just excuses. Beyond annoyed.

We had lunch there Saturday and I was less than impressed. The employee who took our order was the store manager and she was less than friendly. I don’t expect to become best friends but she was border line rude. At the minimum she seemed annoyed with us eating there. The pizza selection at the buffet was limited and what was there was not fresh at all. The salad bar wasn’t horrible but even that lacked a good selection. There were 3 or 4 empty spots where condiments were missing. I don’t see a return trip in the future.

Ordered 3 pizza’s at 06:30pm. Estimated time for delivery was 06:50pm. Pizza’s arrived at 07:43pm. Called twice to the location and they couldn’t give an update at all, just keep waiting and they should be there soon. Pizza’s showed up, one of them was stuck to the side of the box slightly and another was stuck to the side of the box with all of the toppings shifted to one side of the pizza. Naturally the driver had been rushing to deliver the pizza’s and they had fallen off of his seat or something. As expensive as their pizza’s are, it seems pretty ridiculous they have such bad service. Why even offer delivery if it is too much to handle? I’m sure not everyone’s experience will be the same, just beware it very well could happen to you.

Great pizza the only pizza place that didn’t cut on there product to save n make more money!!!

Stopped in again for the lunch buffet which is always great, I mean unlimited pizza, cinnamon twists & soda for 2 ½ hours, it’s hard to screw that up. I was greeted right away, by a smiling young lady, which is always nice. Plenty of pizza selections & ESPN on the big screens. Good job Round Table!!!

They said pizza would be delivered by 9:56pm. It’s now 10:34. I hope the driver is okay. Perhaps they got lost? Don’t trust their lies!

Well apparently my issue I had at this location seems to be a consistent problem. Once I placed a phone orders d they offered me there special then told me they could now longer give it to me because she didn’t realized they weren’t offering it an more. But the last time placed an online order that quoted a 30 min delivery, I call 45 after to check in, I’m told it’s on it’s way and will arrive in 10, well 15 minutes later I call and get ahold of the manager, as I start to state my timeline he cut me off and got defensive saying that their online program doesn’t give accurate time quotes (not my problem) he claims its on its way and it’s free. Sure enough 5 minutes later he driver hands us pizza, we open it… Not even close to the correct pizza!!! Call again, now I’m told my correct pizza will be here in 2 minutes, sure enough the correct one arrives. Pizza delivery shouldn’t be that complicated. And round table advertises their online ordering which is cays get a huge amount of angry customers!!! I go to Me n eds now, order online, no issues, arrives early…,

Food is decent but service is awful! I placed an order online at 6:46 this evening and showed up at 7:26. The order wasn’t ready even though the website said it would be ready in 20 minutes. The guy at the register said it will «be out in a couple of minutes». I finally went up to the register at 7:46 a full hour after I placed my order and it was finally ready. They didn’t even have my order in the oven when I showed up 40 minutes after I placed it. They should have admitted that they screwed up and given me the option to cancel the order. Instead, I sat there at a dirty table looking around at the dirty floors and walls for 20 minutes. They didn’t even offer me a soda while I waited.
While there, a man had to return his pizza because they screwed his order up.
Poor customer service and dirty facility.

I was an avid Roundtable fan. Then we ordered a pizza that came overt an hour late and half the pizza was clinging to the box top. The delivery guy was sorry and super helpful, but when my husband called to let them know how our pizza arrived, they put him on hold for another 20 minutes! We just wanted the pizza we ordered. My husband had to physically go to the restaurant and return the pizza. So disappointed in Roundtable, my former favorite pizza restaurant.

Try the Pizza, it’s great.
Seriously the people that work here are very nice. On my last order they made a mistake. I called and was asked to return. They had a correct pizza ready before I arrived

Despite the awful reviews, I stopped by during Tuesday night buffet and was happy with the food and service. The salad bar was well stocked with fresh vegetables. Pizzas came and hot and delicious. Staff was polite and made sure there was enough pizza for the whole family.

I love this place, I don’t see how it can get so many bad reviews. I’ve been going to this particular one since I was born, 26 ½ years, and this particular Round Table has made me a fan for life!!! I can go on and on! but the only thing I would say that’s kind of bad is that they run out of the popular beers often but when that happens you can «text the boss» and let him know your dilemma and he will make things better. I’ve gotten a free tall beer twice, cant complain.

This is quite possibly the worst pizza delivery location I have ever experienced. This includes 4 states and 5 different cities and (likely) thousands of pizzas. First of all, it is staffed by a staff of stoners. Stoners as in marijuana smokers. Like, literally, getting high right outside the front door (you can smell it on the occasions you decide to pick rather than getting cold, limp pizza delivered 90 minutes after it has left the oven). They are completely clueless on the concept of repeating new information back — so they frequently (always) get phone numbers, addresses, ORDERS, etc wrong. They will never deliver in less than an hour — even when they quote a 30 – 45 minute delivery. Their drivers are so far understaffed that they can’t deliver in less than an hour, and a typical range is closer to 90 or more minutes at the best of times. Don’t even bother if it’s a weekend or if there’s a big sporting event on TV — 2 hour waits are common.
Completely and totally inept every single time we’ve ordered from them.

Super nice on the phone, estimated 45 min for delivery and it was here in 35! The delivery guy was really nice too!

No… Just no…
The sign twirler caught my eye.
«Buffet» it said.
«Special» it said.
And like a sailor following the calls of a siren only to crash on the rocks of a barren island, we pulled into the parking lot of this «restaurant.»
The place looked bad… If you’re one of the lucky few who saw Chuck Norris arm wrestle a biker gang leader in a trucker bar in the movie «Breaker, Breaker»…well, that trucker bar is pretty much the feel of this place.
It felt dirty but we figured the food would make up for it.
We were wrong.
Literally the buffet consisted of two types of pizza and a SMALL salad bar (lettuce, cheese, croutons, ranch.)
When we first went up there was no pizza.
It took 15 minutes to bring out one.
There were other tables of people all waiting for something, anything to be at the buffet.
The second the pizza hit the tray, packs of ravenous customers attacked it looking for some morsel to keep their strength up during the inevitable wait for the next deposit of food.
I had 3 pieces of pizza during our 30-​some minutes there. And they were gross. (Of course…)
This is a great restaurant to get a gift card for your bully at school, rude neighbor, or a terrorist leader you want to torture but water boarding seems too humane.
Overall, I would rate my experience a 1/​5, because ⁰⁄₅ is not yet an option on Unilocal.Yet…
Eric, out.

So, I call Round Table Pizza to order a delivery on the Shaw & West location. They tell me I’m not in their area and to call First & Tulare. OK, I call First & Tulare to tell me that they don’t deliver to my home. I call RT on Shaw & West again and they send me to another spot. WTH! Really, don’t they have modern technology to track who calls and who they refer to? Seriously, get up to speed and learn about Customer Service Round Table headquarters.

The lack of attention to detail is amazing, waiting for Pizza for 40 minutes while no one is around is absolutely inexcusable, then to find out everyone from the kitchen are just talking while customers are waiting for their food. While the name is rock solid this facility needs new management and fresh outlook in how to treat customers.

This place needs to clean! I went to this location as a kid and remember it being a great clean place to get pizza. How times change especially when its 15+years! We went in on a sunday afternoon and were the only people there however EVERY table with filthy. Not just the tables but the carpet had food all over it. By the time we got our pizza my stomach was turned and too bad because the pizza was delicious.

Ever since they closed the Round Table Pizza on Marks & Herndon, this location (on Shaw & West) is now the closest to us, and serves our area for delivery. I’ve been to this location a few times now, for both take out and delivery and have not had any real issues. While I’ve always felt Round Table is the most expensive of all the pizza chain restaurants… it’s usually worth it if you can afford it.
I was disappointed to learn this location recently changed their home made from scratch ranch dressing (dipping sauce) to Hidden Valley ranch dressing… which I personally don’t care for. Otherwise, no real complaints. If and when I’ve ever had an issue, they’ve always resolved it to my satisfaction. I most recently dealt with an Assistant Manager named «Joe». He was very friendly and accommodating. Looking forward to trying out their Family Night all you can eat buffet on Tuesday evenings from 5 — 8 p.m. for only $ 6.99!

First off, several location of RT have been closed down. We had no idea the location we use at Marks/​Herndon had closed. When I called in the order, I had no idea that the phone number had been transferred to this location. After going to the Marks? Herndon location to find it closed down, I called the number back inquiring where they were located at.
Why in the hell would the just transfer the number like that, when customers have no idea they aren’t calling the Mark/​Herndon spot.
The honey wanted to try the new Italian Sausage Parmesano pizza that has been advertised on tv lately. The pizza is supposed to have a creamy garilc sauce, Italian Sausage, basil and parmesan cheese, a large for $ 14.
We got home with the pizza and right away noticed it didn’t look like right.
The pizza we got had no basil or parmesan cheese. Honestly it tasted like a simple Italian sausage pizza with regular cheese. We were disappointed with what we got. Honestly, I wouldn’t have paid more than $ 5 for this pizza. Little Casears $ 5 pizza tasted better than this pizza did.
If this location wasn’t so far away, we would have taken the shit back and asked them WTF this thing was. It sure as hell wasn’t the pizza we ordered.
We used to love RT pizza, for the last 2 years they have sucked and today was the final straw for us.