Safelite AutoGlass

I referred here by my insurance after my window was broken when my car was robbed. It turned out my insurance didn’t cover broken windows so I ended up not using their services. HOWEVER their «crash wrap» ended up ripping off about a foot worth of my paint. I informed them and they said they would take care of it, but now they changed their mind. Now I’ve got a hideous spot on my car, thanks to Safelite.

I went in to have a small chip fixed, thank God I did not need a new windshield. Great business they do a great job and explain the process to you for repairing chips.

What great service! Staff was friendly, wait was minimal over all just very impressed.

Worst customer service. Took them an hour and fifteen minutes to figure out they ordered the wrong glass that was supposedly verified the day before (out of 3 options) and to send someone to get the right window. Then estimated another hour of work to finish the job. As if I weren’t already victimized by the guy who broke the window, now I’ve got an incompetent glass company trying to fix it with a patronizing manager «apologizing» for the inconvenience. Never again, I’ll pay the money for quality next time.

Had to take my car there for a driver side window replacement after my car was broken into. They were able to schedule me 2 days after I called because their schedule was full, which was understandable, yet still frustrating, but that’s not why I took stars off. They had my car finished in 3 hours from when I dropped it off, which is about right, and I didn’t take stars off for that either. To replace the window, they had to take the door panel off of the door so they could clean out the broken glass and install my new window, however they broke a lot of stuff in the door panel and I could hear pieces sliding around and rattling, then the whole door panel trim started falling apart 1.5 days after I took it there. I took the door panel off and discovered that 5 fastening hooks that are plastic molded with the panel were broken off and fell out when I removed the door panel, which is fairly easy with my vehicle. I also noticed that the plastic used to deflect water was ripped and the adhesive not installed back, which means when it rains, the water can fall on the wiring of the driver side door. I called back to ask them to replace my door panel but they said it was my fault for removing the door panel and any damage could not be proven that it was their tech’s fault. I can’t simply repair the door panel because the half of the fasteners that hold it in place to the metal door are molded with the door panel, and can’t be repaired or glued back on. I called a few body shops and mechanics including the Nissan dealership and I was quoted at $ 380 for parts, and another $ 200 for labor. I can’t spend $ 580 on repairs that were fine before my window was broken in to, and which were caused by a technician doing a rush job on tear down and reassembly for my door panel. I’ve used Safelite before and have never had a problem, but now I will try to go somewhere else if its anything other than a windshield… no way to mess up my door with a windshield repair/​replace.

Made my appointment, the took my car in and I was on my way in about 90
appears to be and excellent job… Haven’t washed my car yet to make sure it doesn’t leak, Reasonable price as well. The glass appears to be oem quality. Will return.

I had them come to my house! Amazing service and I was given a great price!!!(better then anyone in my area) I was given a window from 1 – 6 and wasn’t glad about that at first. He called me 30 minutes before he came. (which was around 1:15) happy about that! My windshield looks great!!! He even cleaned all my windows and vacuumed my car!

A perfect experience from disaster to solution.
BAM!!! A two pound sledgehammer smashes through my windshield misses my head bounces off of the seat and to the floor.
«Siri find me a windshield replacement in fresno» Safelite on Brawley click click appointment scheduled and windshield ordered.
Dropped off the car, took a hike with a friend and picked the car up. The work was flawless and the new windshield perfect
382,000 miles and it is like I got new glasses. What a great service, hope everyone has the same experience!

Fast, affordable, great customer service and excellent job replacing my shattered back passenger window. Definitely recommend!

Recently I’ve had to call Safelite for two different glass repairs. Both times the phone and onsite rep was completely friendly, patient, and informative.
The first time the onsite technician came out, I let them know I had meetings at work. They arrived early, and worked around my meeting to make sure everything went smoothly for me. I was very impressed by the friendly customer support I was shown.
The next time I called Safelite, a new onsite technician showed me the same degree of customer service and support as the first technician. They repaired my window, did a courteous cleaning of my windows and carpet.
I was very impressed and I would recommend Safelite.

showed up on time with the right parts, cleaned up after the job, cleaned all the windows. very professional

Called Safelite on a Tuesday afternoon to schedule an appointment to have them come to my house and fix my rear windshield. They said the soonest they could do it was the following Monday and it would cost $ 250. Said okay and made the appointment.
Called first thing Monday morning to see what time they would be arriving. After sitting on hold for almost a half hour was then told that they didn’t have a record of my appointment, it was never scheduled. Then after sitting on hold for a while longer they told me that they had found my information, but they had ordered the wrong part. (So maybe they had actually scheduled the appointment, but then had to postpone but neglected to contact me???) Rescheduled the appointment for two days later and, to their credit, they did offer to waive the fee for mobil service, so would have been a $ 25 savings.
Decided to shop around a bit and found someone about a half hour away willing to do the work immediately for $ 125. Sorry Safelite, but you are simply not competitive enough or competent enough.
Did I mention that when I got my confirmation email they had entirely the wrong phone number listed too???

Excellent service and Ron was very professional. Arrived on time and installed the window in a in less than an hour. I’ve used them before and have always received great service. On top of that since I am an executive Costco member I got a great deal. The fact that they go to you is an added bonus.

Hi Amber, I couldn’t find the message option, but my technician was Kenneth at the Fresno, Ca. location.

On my way home from vacation, and I got w/​in 2 miles of home when a diesel truck passes me on Highway 43 and BAM a rock hit my windshield. It hit so hard that it almost came thru the windshield itself!!!
I called around to get estimates. And since this happened on a Friday night, there weren’t many places open. I called Safelite, after having their irritating commercials stuck in my mind and they made an apt for the next morning.
The location is a little off the beaten path, and if you are going to have your car there for any length of time I suggest that you pack a snack, a book or something to keep you occupied. There is NOTHING w/​in walking distance of this place, sure there are other businesses but they are more like a business park.
The girl that was here when I came was so sweet. I got there early and she said that it wasn’t a problem and that they’d get to work on my car. I had a little one w/​me and so it was hard just sitting there w/​nothing to do. The girl at the counter played w/​the baby, let her color on her desk and even pretended to let her answer the phone. I even had to change the baby at one point, and since they aren’t set up w/​a changing table, the receptionist let me use a private back office so that I would not have to put the baby on the floor, awesome customer service. She was very nice and was really talkative and helped me understand the process and in general just helped time fly by.
The service itself was GREAT and FAST. They did a really good job on my vehicle and afterwards I couldn’t even tell the difference… between the factory windshield the manufacturer put on and the job safelite did.
The guy that put the windshield on even went the extra miles to put the stickers/​oil reminders etc on my new windshield, he even put them in the exact same places as they were on the old one. I really appreciated that he went that extra mile!!!
When it came time to pay my bill, I asked if they offered any discounts and I jokingly asked if they offered a cute baby discount, and when I got my bill the girl at the counter had given me a $ 40 discount!!! How cool is that
I would DEF recommend them to family and friends that has any windshield or other glass issues. 7 months later and my windshield is still like new
#flagproof

I called safelight Saturday morning around 9AM, scheduled a 3 PM replacement appointment. Where else can you schedule a same-​day appointment without having to pay extra?! No where! The only down side: I live nearly 15 miles from the location, but it is the only safelight autoglass in Fresno. Honestly, I was impressed by the professionalism of the telephone operator, James, and the technician, Kenny. I am one to give credit where credit is due, and these 2 gentlemen were fantastic. The replacement was reasonably fast and they have a TV in the lobby while you wait. Very pleased with my service!

I recently had my car broken into and needed a door window replaced. This location not only replaced the window, they also vacuumed out all the small bits of glass from inside my car. The customer service was superb as well as all the people we dealt with in the shop. I would always come back to this location as long as I live in fresno.

The installer was easy going and did his job promptly. The main problem is the front desk help. The rude treatment meted out there is so bad I wondered whether I was on hidden camera. Sadly, it was simply that; a bitchy young lady who was apparently raised by dogs. (She was a study in the expression you can get the girl out of the ghetto, but you can’t get the ghetto out of the girl.) Unless you enjoy handing over your money to be treated like dirt, look elsewhere and find a shop that will appreciate you, and show it.

Well this review go back a ways… The beginning of the year on a trip our windshield was cracked. Safelite came out to replace our windshield… there was wind coming through the windshield… we called them and explained the problem. another tech was sent out to seal the area to prevent wind from coming through. that did not fix the problem so another tech was sent out to replace the new windshield with another one because the seal did not work… WELL…the 2^nd new windshield have air coming through.so.there will be a tech coming out to evaluate the situation. Yes, customer service is good but I’m having second thought on the techs… we never had problems with out windshield until the replacement.