Sears Auto Center

I purchased 4 tires for our mustang from the Sears @ Manchester center in Fresno, Ca. I drove the car from their garage to mine approx 6 miles and parked it. The next morning I notice one of the tires is flat. I immediately call the Auto center and tell them one of the new tires they just installed is flat. They asked if I purchased the road hazard warranty which I had not due to the fact that I’m selling the car and that warranty is non transferable. They then told me that it would cost 24.50 for a flat repair. I explained to them that it doesn’t appear to be a puncture. They could care less still quoted me 24.50 for the repair. I have purchase 2sets of tires from them in the last couple on months. I thought they should have at least said that they would take a look at it to see what the problem actually was. Yea right. Turns out it was leaking from the valve stem that they installed new. I fixed it myself. If it was my business I would have at least looked at the tire and probably fixed it as a courtesy from my customer that has spent over a 1000.00 with me in the last 2 months. Ok Sears there’s a old saying, if you do something good for someone they’ll tell 5 people if you something bad for someone they’ll tell 50. Guess which one I’ll do. Horrible customer service.

This place is horrible. Ive been in line for over an hour and they only have one employee working. Management sucks and don’t waste your time or money here. Wish I didn’t have to give one star, ghetto, sad and loss of $$ for Sears.

I never write one star reviews on Unilocal-​but this is ridiculous. I took my 2013 Mini Cooper to get a new battery… should have been pretty easy. I expected it to be done in 15 to 20 minutes. Over an hour later, the technician was still not done. I looked through the viewing window from the show room to see the technician vigorously prying on something under the hood with two other technicians standing behind him looking on. Turns out, the guy doesn’t know how to remove the battery on a Mini. Broke the hell out of the battery housing, and I still don’t have a car that will start, as he admitted he didn’t know how to do it AFTER it was broken. Store manager tells me it was probably already broken –even after the technician admitted in front of both of us that he broke it. Worst experience I’ve ever had in a professional setting.

Long story short, wife gets an estimate on a set of 4 tires. Appointment was made. Salesperson provides the estimate that the tires are on sale, buy 3 and get fourth tire free.
Arrive days later, remind you with an appointment, and nothing shows in their system. I have an email to prove that an appointment was made. It should be noted that the lady in front of me had an appointment but her appointment does not show. So instead of a speedy check in, it becomes a long wait. Just my luck when I have a day planned of doing errands.
So the ticket is written, and the clerk was able to bypass and make it right. The clerk was aware that their was a special on those tires and makes it right. Because that was the estimate that was given to us.
The car is dropped off. Get a call 40 minutes later, the same clerk tells me that the manager would not accept that. After wasting my time being there and I get this call. I request to have the manager give me a call. I get the call from the manager and I was livid so I passed the phone to my wife. Manager didn’t make much of an effort to make things right. It was going to cost $ 300 more than the original estimate on the phone. It was a waste of my time. So doing business with this «National Company» for over 15 years, I decided I will no longer bring my business here. Faulty computer base and no customer service. Thank you for the past service Sears.

This place is a joke been here 30 minutes to buy a battery charge only one person working 5 people in line I would not come back here ever again I can see why Sears is going to out of business soon

Waited 30 min just to get service at the counter! Never again, im done doing business here.

I called the Sears in Fresno, California — Manchester Center — to get a quote for getting my air conditioner in my car recharged. I was quoted $ 124.99 with a 6 month warranty. When I took my car in that Saturday I again was told $ 124.99 with a 6 month warranty. When the work was done I paid $ 124.99 and again told of the 6 month warranty. After sitting over the weekend all of the Freon leaked out of the system and Monday morning I again had no air conditioner. I called and made an appointment for the next Saturday at 1:00 to take the car back in. I got there a few minutes early and still waited in line for nearly half an hour to be checked in at 1:25. I was then told that my car would not be ready until at least 6:50 that evening. I asked why and was told that there were 4 or 5 other cars before me. When I told him I had an appointment, he just shrugged and said there was nothing he could do. Turns out I was one of three just in that time frame with the same problem. One gentleman was told 2 to 3 hours to change a battery, and one lady was told 4 hours to fix brakes that were grinding that she had installed there just 3 weeks prior.
Once my car was finally looked at, I was told that my compressor and hoses were all bad and needed to be replaced — $ 750 ($ 300 for the compressor, $ 250 for hoses, and then there would be a labor charge). I told them that I would take it somewhere else to have the work done and asked again about the 6 month warranty. I had my car looked at by a retired mechanic who said that yes, the compressor is bad, but the hoses are all intact. He called a local auto parts store and was quoted $ 160 (tax included) retail price for the same compressor that Sears was going to charge me $ 300 for — and they get it wholesale. When I called to confirm that Sears would honor the warranty on the Freon, I was told by the manager, Armando, that if someone else does the work it voids my warranty. I told him that I was never told that, and he asked me if I read my paperwork. I told him that I did not receive any paperwork until after the work was completed, so no, I did not read the paperwork. I have since read the paperwork and cannot find the stipulation he was using as an excuse to void my warranty.
I called Sears Customer Service and was not helped at all. I was told that they are not able to override what the site manager says, and there was no one who could help me at all. I told him that there is always someone who can help, and I asked him to tell me who I need to speak to. He said there was no one. Really? No one?
As of now I have had just these two experiences with the Sears Auto Center in Manchester Center, and they have both been negative. I really wish that the Sears in Clovis at Sierra Vista Mall would get their air conditioner unit replaced (they said it’s been «on order» for almost 2 years) so I would be able to avoid the Manchester Auto Center at all costs!

We usually get our tires, our rotation/​balance and alignment services from Sam’s Club. We just bought a used Dodge Caravan and it was shaking down the free way, so we took it in for service. They said we needed new tires and they wouldn’t service the vehicle unless we bought new tires from them. Sam’s Club said that the tires were unsafe to drive. I immediately smelled something bad, the dealership wouldn’t sell us a car that was unsafe to drive so I knew that either Sam’s Club or the dealership was doing something shady. Since the tires still had a good amount of tread on them we knew it couldn’t be the dealership and decided to go to the Sears Automotive Department to get the alignment checked. My hubby said that his friend at work uses Sears and he likes them best.
We made an appointment for the next day because they were busy the day we came in (Sunday.) The guy we were helped by said that if it wasn’t the alignment we wouldn’t be charged for it. They did their absolute best, after an hour of working on it they came into the waiting room and said that it pulls to the left a little bit. They said that they would try to adjust the alignment as well as they could, but it may be a tire wear issue. At this point I was thinking «great, we are going to have to buy new tires anyway» after maybe about thirty minutes more they came out and said they did the best they could but it still pulls a little bit. I expected them to start the sales pitch at this point, but they said that it was a tire wear issue, they couldn’t do much about it, the tires still have a good amount of tread on them so they are still good to drive. They could have did the same thing Sam’s Club tried to do, but they didn’t. I appreciate that more than they know.
I paid, walked out to the van and the guy that worked it actually came out and apologized to me that he couldn’t get it perfect! I’ve never had that before!
It does pull just the slightest bit, but I barely notice it. My husband drove it on the freeway this morning and he said «I’ve never driven a car that was that smooth on the freeway before.» Sears customers for life!

Well, sucks that I bought my tires with road hazard from here to begin with. Yesterday I brought my car in because a nail had been found on the inner side of the tire. Notes were taken down on what tire and then TWO HOURS later we got called back and were told the tire was fixed. Confident in that we left, only later on to see that the nail was STILL THERE.
Now to today, we take in the car and mention how the nail is still here. After looking over the paperwork the mechanic writing indicates they looked at the wrong tire that was suspected to have the nail. Mind you then also said they were going to look over all the tires. We take the person out to the car and he sees the visible nail. And the mechanic is left speechless since his writing doesn’t match up. We’re then told «we were busy yesterday and didn’t get to put it on the lift». Basically Sears has no means to actually look at your tires and will just get on their knees and barely take a look at it and then proceed to check your brakes and other things to make money off of you. It doesn’t seem to matter they could be a liability issue if something happened to the car. In the end, the did move us up, but not before trying to tell us we have to pay $ 20 in services that are to included in road hazard. Mind you these tires are not even a year old. Seeming annoying, they deleted the charges. Later we read the back of the receipt and they had NO RIGHT to be charging for those addition services because they are included! So please look at your paperwork and see what they’re charging you for!
Pretty disappointed. Sure we got the new tire, but not before hassling. The worker almost didn’t seem to take it all seriously at first until he found out the person with me was a certified mechanic and knows there was something wrong.
If you can choose, don’t go here.

I refuse to settle for service that is mediocre at best, and that’s all I’ve ever gotten here.
Today, I brought my car in to be checked since my A/​C went out unexpectedly. I arrived just after 10:00 AM, and told them I had an interview at 2:00. With triple-​digit temperatures, I didn’t want to show up for an interview drenched in sweat. I was told it should take no more than an hour for my system to be recharged. So I went to the nearby Starbucks, with the assurance that they would call me when it was done.
Just after 12:00, as I’m starting to worry since I hadn’t received a call, I still haven’t received a call. So I called them, and they said it would only be another 30 minutes. So I had to call my prospective employer and postpone my interview, which didn’t go over well, and I continued to wait for a call. None came.
I called back at 2:00, now nearly four hours invested into something that should have taken one hour, which is what I was assured, and they said it was ready. I walked back to the center, and the representative said «Did they call you to tell you what’s going on?» Which of course they never did… And he told me that there was nothing they could do. Apparently my car «being ready» means it took four hours to do absolutely nothing, doom my interview, and waste my morning and early afternoon. He even had the nerve to say «Good luck with your interview» as I walked out.
I’ve been in the service industry for seven years, and treating someone else like this would have gotten me fired. The only silver lining was that they did not charge me, but that hardly makes up for the lack of care or consideration I was afforded.
I literally created a Unilocal account to write this. The representative recommended I find another shop to rectify the problem. And I would recommend that any of you seek another shop for any of your own automotive work.

Got my car’s oil changed here without any issues, didn’t make an appointment and was able to just walk-​in to get it done in the morning.
The people working there were very friendly and knowledgable. They even informed me of promotions going on to save me some cash. It’s also located next to a mall and the Sears there opens at 9:30, so I was able to just walk around and shop as I waited for my car to be serviced.
There’s also a waiting area with chairs, a TV, and some vending machines as well.

Enjoy getting my oil changed here. They are always great to offer the latest coupons, just need some more help in the auto department, there is always a wait to check out.

Awesome…
Okay I have to say, I quit coming here becasue it was dirty and thier prices were just dumb. They have a new manager from Clovis, WOW. What a change. Better service and faster. like it again.