Torgerson Stephen, DDS

I have been a patient of Dr Torgerson since he took over the practice from his father many years ago and could not be happier with the service and treatment myself as well as my whole family receives. He was our daughters first dentist and was great with her as well as my aging mother who has been having extensive dental work done lately. I have recommend him to friends who have a fear of dental work and they are very pleased as well.

Okay — keep in mind that this was my first dentist I had ever went to starting when I was about 4 years old. As a kid, I enjoyed going to the dentist because you always got a toy after your appointment and Dr Torgerson and his assistants were great! As time went on, he started losing some of his assistants and many of them left due to personal conflicts/​money problems with the Dr (one assistant gave my mom that info).
Since you only have cleanings once or twice a year, they usually send you a postcard letting you know your appt is coming up. Well, in March 2007 I had just given birth to my first son. One morning I woke up to a 7am phone call from the receptionist telling me I had an appt at 8:30am. I had not known of this appointment nor had I been reminded of it. The receptionist (Kathy) was extremely rude, regardless of the fact that I had just told her I had a baby and there was no way I could make it with such short notice. She was upset and hung up the phone. Mind you, I had never missed an appt in my 20+ years of being a patient there.
So a few weeks later I received a $ 30 missed appt fee statement in the mail. I tried calling to discuss the missed appointment, but nobody ever called me back. I eventually wrote a check for the $ 30 along with a long drawn out letter explaining the problem and how disappointed I was at the fact that $ 30 seemed more important than a 20+ year patient. I wrote that if my check was cashed I would know that my being a patient meant nothing to them and that $ 30 was much more important.
Needless to say, my check was cashed and I am no longer a patient. They don’t value their patients like they should … And their assistants suck anyway. They had new ones every time I went!