U-Haul of Fresno

Rented a 17′ truck for a local move.
Reservations were made online– very easy.
Picked up the vehicle early.
Customer service was deficient.
Only 1 helpful but frustrated person outside. Manager was loud and discussed an issue with a previous renter… Not at all professional.
Returned the vehicle after hours, this was a nice convenience.
Charged $ 5.00 for moving pads which were not used.
Was told the vehicle got 20 miles to the gallon, only went 28 miles– I put in 2 gallons but noticed the fuel gauge didn’t move.
**Then told based on the specs the vehicle got only 7 – 10 miles to the gallon**
I called as soon I as received the emailed invoice and the local customer service transferred me to the national customer service and then they transferred me back to local… I felt like a ping pong ball. Total disputed charges were less than $ 20 bucks but no one had the authority to ‘just get it handled’
If you rent from this location I would highly recommend that you return the vehicle during normal business hours only so you can do a complete walk through.
I’ll update once this issue is resolved.

Customer Service means everything to me. I will not write a critical review unless I can offer some solutions. So here we go. When a customer enters, acknowledge their presence, especially when the store was completey void of any other customers, don’t have them standing in the wait here line without at least acknowledging them. Pick another U-​Haul, there are too many to choose from, why be treated like you are invisible.

Wow how I wish I would have read the reviews before I scheduled the appointment to get my trailer hitch installed today. Set everything up and paid online yesterday, never received a call «system said pick a day and tech calls to give you a time». Called twice finally got a call back this morning with an appointment on Sunday. After I argued a bit magically a spot opened for today at 2. I arrive to find out the install will take 2−3hrs… for a trailer hitch… that’s all 4 bolts and done will take 2 – 3 hrs!
I complained again now the estimate is an hour. We walked to the store and came back to no one working on my car! It’s sitting on the lift all of the employees are chatting inside.
This entire place is a joke. I wish I could post a picture of the two techs standing here starting at my car. STARING AT MY CAR NOT WORKING.
Uhaul this location needs some serious training. If I could give 0 stars I would.

Really disappointed with U-​haul fresno– and the local call center that handles their work. My dad tried to get an electronic trailer control installed on his truck and after over 5 attempts he had experienced appts made that were cancelled by uhaul, appts made without installers working, appts made without having the part… The manager never called him back after many attempts. They gave tons of different price quotes. They were incredibly unapologetic to an older man. I have only ever dropped off trailers here before this experience, but I will choose all other moving companies over uhaul. Bad service.

THIS PLACE SUCKED ! unfriendly, uncurious ghetto trash working there. They don’t acknowledge how long you’ve been waiting and apologize, they just completely ignore you. Home boy was all tatted up and slower than hell on the computer ! If you have an hour or two to waste completely, Then come here: D

Holy smokes this place is slow and they have only ONE friggin person working the desk on a Saturday morning… Beware the older short haired white lady, she moves at a snails pace and casually chit chats with people as the line builds up. But, unfortunately, there’s nothing you can do with the inefficiency of this place but endure.

Thomas helped us. He was super nice and informative and got me in between appointments because I was so busy with moving, which is really all I could ask for in a UHaul store! It is really really appreciated! Thank you!

This is an ok place to go if ur not in a hurry. Not enough staff for the volume they do!!!

wow. Felipe (cashier?) was efficient. that’s it. don’t expect politeness, or anything extra. He talks in words. for example, *looking at you* next!, picking up?, card? cash? next! That’s his vocabulary. He’s not rude, he’s just trying to get through his day, I suppose. I don’t know, maybe U-​haul has the corner on moving boxes and stuff that they don’t even care about
customer service. The place is clean but the little trolley they give you for use on hauling your purchases is sucky. hard to maneuver is what I mean. Maybe there’s other U-​haul that is better? Well, let me change that, if I didn’t encounter Felipe, I would have said everyone here was helpful and nice.

We have gone to this U-​haul station for years to get propane for the barbecue. It’s close to our home, and it’s easy to get in and out. So, when it’s time to move our belongings, we figured a small van from U-​haul would do the trick. Hubby went to this location, made all the arrangements, and reserved the van.
Pick-​up took awhile as there was only one agent, and he was actually the employee who puts the hitches on vehicles who want to tow a trailer. The reservation was there, though, and the van was there and ready to go.
The van did its job just fine, and we returned it almost to the minute we had told said employee we would return. However, he was no where to be seen (probably doing his real job, installing hitches) and the young lady who did check us in had different information about our rental than had been relayed to us. She was very gracious though, and went along with the what we were originally told.
This store has lots of good equipment for moving and storage. The location is excellent. My only complaint about this location is their shortage of employees. They need to help the economy and hire some people to move things along more quickly.

Evil recently had to relocate the Evil Lair… AGAIN!
And because Evil is a cheap bastard, I called on my minions to help move rather than hiring a moving company.
To make the move happen, we went to U-​Haul and rented a 24′ truck.
A couple of notes:
1. Evil was there at 7am on Saturday morning. Apparently, this is a very busy time to pick up a truck. One might think that U-​Haul would schedule enough rental agents to handle the cusomter load. One would be wrong… only 2 agents, so it was slow going.
2. The truck was very clean and did the job.
3. Some of the signage on the truck boasted about its «gentle ride». Not sure who would consider that ride gentle. My kidneys may never be the same.
4. The rental agent in the morning was very UPBEAT and pleasant.
5. The rental agent who checked me in that afternoon… not so much. She wasn’t rude, but there was an issue with the mileage resulting in her trying to overcharge me by $ 5. As previously noted, Evil is a cheap bastard, so when I pointed the error out to her, one would think I called her ugly (which she wasn’t).
So…Evil’s U-​Haul adventure had some high points and some low points. Moving sucks ass, so the fact that we had some high points nets U-​Haul 3 stars.