We have this company(based in Fridley) come out on a yearly basis to clean a main line out of our house — a combination of a weird original installation and living in the woods(tree roots, etc). Our service people have always been helpful, professional, and clean. They have suggested solutions, but so far none have made more economic sense than having them come for about $ 340 every year or two, and they acknowledge that and don’t try to sell us on it.(The competitors? At least double the price!) Mr. Alex Suarez is especially great to deal with. Would I hire this company for other plumbing needs? Maybe not. I’d go with a owner/operator company for that. No offense to Mr. Rooter — they are great at what they do.
Neal L.
Évaluation du lieu : 1 Minneapolis, MN
I tried again, to repair a shutoff valve for the toilet, set a toilet and repair faucet(seat or o-rings). Tech fixed shutoff — no issues. Set toilet — no good. He added another horn wax ring, tightened and left. Next day it oozed wax out onto floor and toilet rocked. Called back out, this time removed all wax, installed new wax horn and used shims to make sure was set. Works ok, now. Faucet-he would not attempt. Too complicated he said — no, Im not making this up. This job was over $ 300. I recommend any other plumber. This was my last time calling Mr. Rooter. I could and should have just done myself. If you need a shutoff valve, they could probably swing it, for a price.
Ken P.
Évaluation du lieu : 1 Key Largo, FL
The only reason I’m giving them 1. Star is you can’t given zero! About two months ago I called them out to snake a drain and I left my 80+ mother to pay them while I was out of town. When he came to unclog the drain I guess the saw an easy target and poured drain cleaner down the drain instead of snaking it. 250 $! I asked my mom what they did she told me and I was angry! I called them 3 times they said they would investigate, they never bothered to call me back! I’m sure they thought I d go away. Of course the Denied it. The fact that pissed me off the most is that these crooks will take advantage of an old lady! So don’t even think they will not screw you!!!
Meghan B.
Évaluation du lieu : 1 Minneapolis, MN
This company was selected as a preferred vendor from my property mgmt company. They went to my home to assess backed up plumbing. Quoted me $ 1200 to auger out tree roots. Have had this dome in the past for $ 85. Called in someone else and had it done for less than $ 200(after hours work). Very nice on the phone but a scam as far as pricing goes.
K W.
Évaluation du lieu : 5 Paradise Valley, AZ
I have a drain which needs clean out every year or so. This is a maintenance item. I used a competitor(you’ve heard the horror stories on the local news about them) several times. They brought in the camera and tried to talk me into a new line to the street. And, they did a lousy job. I called Mr Rooter and Alex Suarez came out and correctly diagnosed where the clog was. The other guys were cleaning out the wrong drain! I used another Mr Rooter tech the next time but had Alex back yesterday after the drain slowed. Once again, I am good to go and getting a straight and honest assessment of what is wrong or not with my plumbing. I would whole heartedly recommend this company for any sewer drain issues. Thanks! Hope I find someone this good in AZ!