Bent Tree Family Physicians

Brought my daughter here — she has been deathly ill for a week. No tests run– just «you are fine».
Rudest staff I have ever seen at a doctors office in my life. Will NEVER return.
My daughter was left in tears. If it was possible for zero stars I would have rated it zero.
Rude unprofessional staff. I am disappointed and angry.

I used to go to bent tree till I started getting double billed and charged for «after hours visits» during normal business hours. They must be run by the mob. They are criminals.
If I could give zero stars I would.

Sarah Gagliano is by far the best. I have had much better experiences with PA’s than doctors on general. Dr Gagliano is caring, kind, and listens. I’d go to her any day over my old Doctor.
Her nurse is extremely nice. I haven’t had a problem with waiting or the front office. I also saw Dr. Redmond when I couldn’t see Gagliano. She was fantastic and treated me for the flu. I love this office. I have had terrible experiences with arrogant pompous physicians before coming here. Not the case here. Do yourself a favor and see Sarah Gagliano.

Bent Tree Family Physicians worked in part with Health Diagnostic Laboratory, Inc. (HDL) who last year was part of a $ 50 Million lawsuit involving physicians who were ordering unnecessary labs on patients in receipt of kickbacks from HDL. Patients, including myself, were advised that these tests were indeed covered by insurance. However, they were not. HDL filed for bankruptcy and was bought by True Health Diagnostics. True Health Diagnostics is now attempting to collect on the debt from these tests that insurance companies did not cover. It has been a year and a half and I am now being contacted by a collection company for payment of $ 2300 for labs. What physician would order $ 2300 worth of labs on a perfectly healthy individual?! Bent Tree Family Physicians is completely responsible for this. The lawsuit involving HDL has been settled and it was determined Physicians were in fact profiting from the unnecessary blood work being ordered. I encourage any other patient/​former patient that is experiencing this same issue, file a complaint with the Attorney Generals office against Bent Tree Family Physicians. As for the amount due, I believe Bent Tree should be held responsible and I personally have made plans to file suit in small claims court. It is such a shame that this is our Healthcare System!!!

Sadly you only ever see PAs and there are major billing back office issues. They also can never retain my current insurance on file. I give up.

I started going to Bent Tree about 2 years ago. I have good luck seeing my GP, Dr Amy Latta, and generally get good service with short waits. Until I read other reviews I thought I was the only one who thought that every person I came across, with a couple of exceptions, were cold as ice. I’ve not had issues with cost or competency. I just wish I felt more welcomed there.

My visit to Bent Tree Family Physicians was excellent. I was seen in a timely manner and Sarah Gagliano PA was kind, informative, helpful and generous with her time. I love this practice.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I have been a patient of Dr Culpepper for many years, and am very happy with his quality of service and expertise. I haven’t had to wait an extraordinary amount of time for any appointment. I can only assume that those that did were «work in» where you should expect to wait. He is very through and is concerned about my well being. I have strongly recommended him to friends and family

Anita is incredible. I can’t speak for the other PA’s or Doctor’s here but Anita is the primary for my entire family and has always been very knowledgeable and provided top notch care. She was quick to correctly diagnose an issue that several doctors had not gotten right and is very good with children which is important. I have always been quick in and out anytime I have gone and have not had any poor experiences.

It’s so strange to me to write reviews for anything healthcare related, but here goes nothing. My visit with Bent Tree was super smooth. I called in for an appointment just a couple days in advance and although the physician I requested was not available, they had plenty of other physicians and PA’s as an option for the time I wanted to come in.
I met with Anita, PA, and she and her medical assistant were fantastic! The front desk was also quick to check me in and I probably didn’t wait anymore than 10 — 15 minutes. My in-​network insurance was also processed just fine. I guess I just got lucky that day, considering all of the other reviews! I’ll be back and have recommended my husband to come here as well.

I have been going to Bent Tree for about a year now for various reasons. The main reason I went to begin with was I was having trouble with insomnia and depression. I saw Anita Lazar. She was so sweet and professional. Loved her! And she helped me with my insomnia. I later started struggling with depression and tried to get in with her but she was booked so they put me with one of the new Drs on staff there. His name is Dr Hedlund. He is so amazing! Not only is he very knowledgable and professional but he really took the time to talk to me as if I’m a person not just the next patient! He had such kind and wonderful advice. It felt more like therapy than just your average run of the mill Dr apt. The front desk is great as well!!! I can’t say enough about this medical group! I’m so very impressed! I would recommend them to anyone!

Will not go here anymore. They make you wait up to 2 hours to see the doctor even when you are sick. They did this to me twice and never again.

I chose Bent Tree when I moved here to the area for my primary care. They requested I get a full physical and blood work that was «covered by ins». I then received a bill for just under $ 1000 for the labwork! I tried to give them another shot and after working with a great Nurse Practitioner for some time they told me she «retired». There is never parking and when I ran 10 min late they made me reschedule even though I had waited almost 2 hours to be seen the prior appt. On my follow-​up appt, they set me up with a PA that couldn’t have been 25 y/​o who had to leave the room to ask a DOCTOR what to do.
There is no relationship building here, they want you to come back in as much as possible and will ask for many «follow-​up» appointments. Save your time and $$$ and find a partner in your health… this place is not that.

My whole family has been going to Bent Tree Family Physicians for 15 years. My four sons have seen the doctors since they were born. Very helpful and friendly staff. Doctors are wonderful! Would highly recommend!

$ 217 for earwax removal. Really?
The PA used her advanced medical skills to extract a formidable ball of earwax from a single ear. What was the cost of this complex and time consuming medical service? $ 217.
Yes, you heard right, two hundred seventeen dollars. They billed my insurance $ 94 for an office visit, and separately $ 123 for «removal of impacted cerumen.» Since this «surgery» only counts towards our deductible, we are going to be out of pocket $ 121.77…for earwax removal after copay and adjustments. I doubt we will be continuing with Bent Tree after this. I can only imagine what they would charge for a more serious medical issue…

This place is the slowest doctors office I have ever been to. I am on Adderall and have to come back every 3 months to get a script. Being in the medical field I understand waiting but running an hour and half behind is ridiculous! This has happened everytime I have been here!

I’m not a sickly person so I usually visit Bent Tree Family Physicians twice a year. Once for my annual physical and the other for my allergies in the spring. I have had a bad experience here, everyone is always nice and polite. My teenage daughters come here also and they like it as well. I also like their web portal where I can view and print documents for free.

Ok I’m going to keep this simple instead of writing a novel about everything wrong with this place. The receptionist staff are rude, unwelcoming. The office is nice but the bathroom is on par with a rest stop bathroom. Doctor. Hmm what doctors? All I ever saw was a P.A. and a nurse who acted lost and flustered. Kathy at the payment desk seems to be the only person with any sense of how anything should be run and she was apologetic for the entire office’s inept ability to even charge me the correct payment. Would i recommend this place? Absolutely not. Also good luck on finding the building, let alone parking places

I’d say others reviews around seeing PAs vs. Drs is accurate. I was willing to look past all of that. The experience that pushed me over the edge was when I went in and sat in the patient room for over 30 min waiting to be seen while listening to Dr. Carl flirt with the nurses right outside our door. This is why I’m sitting here for this long? I ended up walking out without treatment I was so pissed. Horrible experience. DO NOT GO HERE!!!

I was referred here and had high hopes it was the right doctor for me. I was extremely disappointed. First of all, you can’t actually SEE a «doctor». I asked several times to schedule with one and was told I had to see the PA. I tried to insist and was told I’d wait 6 months.
So I saw one PA there, Brenda. She was nice enough and got me through an ear infection but I didn’t like how she responded to my other issues. I felt brushed aside.
So I asked the OB/​GYN who referred me and she said ask to see Carol. I did next time. She did some testing for my issues, and then the next appointment told me to see a rheumatologist. I asked what about the other problems I’ve been having and she said it’s all auto immune related and pushed me out the door, end of story. The rheumatologist said none of the issues I had were auto immune related. Who do I believe? How do I get treatment and help? Not at this office, clearly.
Each visit, checking out was always a problem. My insurance paid 100% (literally) b/​c I’d maxed out for the year. I was always told I had to pay and had to wait for them to verify. Check out reps were rude and snarky about it as if I was lying. I felt like they turned their backs and rolled their eyes more than once.
A few months later I called with a kidney stone. They wouldn’t see me in the office and said go to the ER. I did and the ER doc was great, told me to follow up and tell my doctor what she told me. I called and left a message for the nurse for Carol (the PA who was playing the role of my «doctor») and asked a few questions that I still needed addressed and when to schedule my follow up with them (the ER doc said ask them when they’d prefer to see me)… and GUESS WHAT? The nurse (nor anyone else) ever bothered to call me back.
Hence I ended my affiliation with the office. Totally absurd to treat patients that way if you ask me.