Big Bear A/C and Heating, LLC

This is my second experience with Big Bear and I have to say I am 100% satisfied with the employees and their work. They are honest and work hard.

Very responsive company. Very honest and all around highly recommended! Great customer service!

I can do nothing but rave about the great service from Big Bear Air and Heating I received today. My fifteen year old system stopped working yesterday in this 99 degree heat. I sent an email request late last night and received a call from them at 7:30 this morning to put me on the «standby» schedule. At around 9:00 I received a call asking if I was available in 10 minutes and I was thrilled. Diel arrived shortly afterwards and was fantastic. He checked the system and explained everything to me. He was able to get it up and running in 20 minutes and I am a happy camper. I can’t recommend this great company enough. If you’re looking for an honest AC repair then call Big Bear!

If you’re looking for good service, competitive prices, and knowledgable techs, this is the company for you! Our upstairs unit stopped cooling on Thursday night, called Friday afternoon and they were at our home Saturday morning. The company who put our units in (when it was built in 2006) and have done our yearly maintenance couldn’t come out till the next week. Thankfully it was an easy and fairly inexpensive fix. We will definitely be switching to them for our maintenance and care! Thanks Big Bear!

Don’t know where to start … Diel Rojas answered my plea for help two days ago when I realized our AC was not working at 7pm. I had heard good things about this contractor and trusted my instincts and called and sent an email asking for urgent help. He responded within 5 minutes and was at my house within 40 minutes. Diagnosed the issue which could not be fixed until the next day. He helped me get a floor fan set up for my husband who is bedridden. The next day a new compressor was installed and cool air blowing in no time. I am so very grateful to him for his compassion and dedication to his customers. Thank you Diel for all you did!

I’ve used a couple other AC companies in the past and never felt completely comfortable. A friend used Big Bear and had nothing but great things to say, so I called them about replacing my furnace. Diel, the owner, came out to my home to look at my system and give me a quote. This guy is very professional and super nice. He was involved in every step of the process. When his crew installed my new unit, he showed up to make sure everything was going smoothly. There is something to be said for dealing with the same person though out the process. The two women I spoke with on the phone to schedule appointments and make payment arrangements couldn’t have been nicer. They know what’s going on and have great customer service skills. I highly recommend this family owned business to anyone in need of AC or heating service. It’s nice to know that there are still honest people out there who treat customers well.

Excellent first experience. Diel arrived when he said he would be there. Explained the problem. No up-​sell for other services. I liked the email heads up that he was on his way and the email confirmation that he completed the work. Very professional. I’ll use them again.

I called other places and the fastest they could come out was 3+ days — but Diel with Big Bear came out three hours after I called, and the problem with our AC was fixed in about 15 minutes. I’ll never use another AC company again!

Cannot say enough good things about Big Bear! Professional, honest, friendly and competitively priced! I was impressed every step of the way, from the initial quote to the final installation. I highly recommend Big Bear to anyone looking to replace their AC unit!

We’re selling our house in Frisco and we’re required to get the A/​C unit serviced. Our tech that came out was friendly and honest. I’m always so afraid that we’re going to get gouged by AC guys, but we didn’t. Thanks!