Dallas Precision Imports

We purchased a used luxury car that needed a lot of work after a year of owning it. We have heard about Dallas Precision Imports’ reputation and decided to try them with our other cars first. They are extremely busy, so getting in the same day is not possible. They are friendly and most importantly, honest. You don’t ever feel like you’re being taken in. We were taking our cars to a mechanic in Coppell for the past 10 years. The son took over the business from his dad and all of a sudden, we were being charged for «this» and «that». In other words, the usual BS you get from mechanics. At DPI, we were able to get our cars fixed and spent what we expected.

Previous owner of my daughter’s Lexus RX300 recommended this place. They were right. Service is excellent. Hospitality is rare and appreciated.

I took my BMW in for a general checkup as my warranty was ending and I wanted them to identify problems as the dealership will not proactively search for issues, only repair them. While I think the techs there are competent, customer service is lacking from everyone else.
It all started with a phone call, I left a voicemail with my request for service and never received a return call. When I called and got a hold of someone they started taking my information then I was placed on hold, after a long wait, someone else picked up the phone and asked what I needed, I said I was speaking with someone already and their response was «oh, she just told me to pick up the phone», needless to say I had to repeat all the information again.
So then I bring in the car at 7:30am as requested and that experience wasn’t too bad, I was told the checkup should take about 3 hours. The best thing I can say about DPI is that they gave me a ride to my house, and back to get the car later that day. But I didn’t get my car until 6:30pm. Why would it take over 9 hours to check out my car for a «general» checkup? I had to call 2 – 3 times towards the end of the day for a status check. I also had to provide a pickup address which is on my work order so that didn’t make sense.
When I got to the shop to get my car, the lady at the counter was not friendly, had no idea about me, my car, or what I wanted. After explaining, I was given the tech’s report, I asked a question or two regarding if the tech said anything and her response was «who?» and followed that by «I’m not a mechanic». I finally got out the door —then had to go back in because she forgot to give me the key to my car.
Additionally, 2 – 3 times, even from the owner, I was told the price was $ 85, the bill was $ 90. Not that I’m concerned with $ 5 but this goes to show that there’s inconsistency in information being provided. The lady on the phone I talked to just said BMWs are more. No tax was charge though, which is nice.
There are other little details I could include but this is the jist of it. Despite it’s good reputation online, I would not recommend going to DPI if you want to be understood or treated like your business is valued.

Great guys… these guys helped me out with a stuck trailer ball without a bit of hesitation. Nice clean shop too. Thanks for the help

My truck has always been dealer serviced in the past. That is over now. DPI did a good job on my brakes at a fair price.
Gordie helped me diagnose a issue that I fixed myself. I will use them always now.
Highly recommend.

Gem of a mechanic shop. Honest, Ethical, dependable, up front and just good people. Not words usually associated with a auto shop but they all apply here! The only place I will take my cars for repair and have been for over 7 years. They have done work on many of our vehicles and even replaced the engine in my Sebring Convertible and it is still running like it was new!

Yes, a car repair center that is Honest. I was told about this place a few years ago, I drove by on day to just check it out. It sure wasn’t fancy but I noticed a couple of nice big potted plants our front. It sounds a bit silly but that small touch is what made me give them a try. It made me think a woman might be around to give her touch to a rough mechanic environment and that details were important and taken care of… the plants were green and hardy! Now I have been a customer for over 2 yrs and for instance on the last visit I took in a BMW with an ABS warning light on. They see the code is for a faulty ABS pump, so they take it apart and retest the part out of the car and surprisingly it works. So Gordy says he is not going to charge me for a new part when the old one is working, so he puts it back in and I just get a minimal labor change. He warns it may not last long… I actually get 9 months before the warning light is on again. But now I have a plan, the new part was $ 1100 but I went on Ebay and found a used one for $ 150 and Gordy put it on, again for a more than fair labor charge. I felt like I had won over the high the price of BMWs and repair.
Who does it like that? No one I have found before. Thank you DPI!
The battery just went out in the Mercedes… guess whom I’m about to call?

These guys are fantastic! They are quick, affordable and most importantly HONEST! They honor their commitment and always discuss options that are in your best interest. They did service to our Ford Mustang, Chevy Tahoe and Suburban. I highly recommend their services!

These guys are great! We are from Virginia and visit our daughter fairly often. We have had to get vehicles looked at three times now. One was a check engine warning on our Mercedes-​Benz, then a wiring short on our Explorer, then a regular service due on the Explorer.
I hate going to auto shops I don’t know. But DPI has really taken the fear out of it. I wish I had them «back home in ol Virginny».

I hate taking my vehicles to auto shops. I’d rather google the repair and do it myself. But I’ve recently learned there are some repairs that I don’t want to try myself. Like replacing a fuel pump that’s located in the fuel tank. Probably not worth me making a stupid mistake and blowing up my house. For cases like these I have found an honest, reasonable mechanic. You can even email the owner for repair advice and he’ll try to help you. I know they have Imports in their name but they work on all makes and models.
So, if you need somebody you can trust, give DPI a call.

Great mechanic, trustworthy and honest. They always call you and let you know what is needed for the repair and how much it would cost. I bring both my cars to them for years now. They service all sorts of import cars from Lexus, BMW, Mercedes and Americans too. They get my two thumbs up.