DreamWash Auto Spa

Gets the job done! I sincerely appreciate the fact that they drove my car through for me because I have two young children that are terrified of the car wash! Thank you so much! Great customer service

Terrible experience — stay far away!
Used to be VIP member for unlimited washes until today. DreamWash accepted a mud ridden Jeep in front of me. After waiting for over 25 minutes for them to try to get off most of the mud — my car came out dirtier than it went in along with minor scratches.
Cancelled my membership and talked to manager — he did not understand my frustration because «at least we charged him extra». Many other customers behind me were deeply frustrated as well.

Decent car wash. Be sure to ask exactly what manual services are included (if any). I thought the wheel dressing included with the $ 18 wash was a manual cleaning but it isn’t. They gladly cleaned the wheels manually free of charge anyway when I asked but I was confused thinking that it was standard when it isn’t.

I was hesitant to try this car wash based on the reviews — but I was pleasantly surprised by their service. I’m picking up company tomorrow from the airport and I have a toddler who has managed to cover the car with crumbs and dirt. I wanted to get a full auto detail (steamed seats and carpets), but I didn’t have time. I opted for the wash and interior super clean detail. My car was also covered in bird poo from parking under a tree :0 before my car went through the auto wash, a guy really took his time to scrub and prewash my car. Afterwards, I pulled into a spot and I was directed to a really nice waiting area. My car was done in under an hour. I was extremely happy and impressed!!! My car was spotless. There was even a small area under my seat that had crumbs in it, but they managed to find and clean this spot too! I only checked because i dropped a ring under my seat and I didn’t feel crumbs. I was also impressed with a comment I overheard from a manager/​supervisor to another guy — he said «make sure it looks good.» They really seemed to care about doing a good job. So spend the money and get the interior clean — well worth the money!!! I would have paid a lot more for the services I received. Thanks!

Not a good carwash. No towel drying. They claim their blowers get everything which isn’t true, not even close. If you don’t pay extra for bugs even if there are a few on your windshield their wash will leave them right where they were before. I have two black cars and will never take them back. It’s a shame because they are less than two blocks from my house.
Wrote a review on their FB page along with many other unsatisfied customers and couldn’t believe the comments left after each bad review from the car wash. These people have no idea what they are doing when it comes to customer service.
We found a car wash further away but much much better, will write a positive review for them ASAP!
Again this Brian L. guy instead of attacking the people who are complaining about your poor service, both the car wash and now your personal customer service I would spend more time in fixing what they are complaining about.
I posted a simple review on this companies Face Book page that I was unhappy with the car wash I received mostly because they do not towel dry and they attacked my wife and I personally. It has now escalated and they are trying to personally discredit me from giving my personal opinion and experience with the services I received from them. Possibly the worst customer service I have ever heard of. They have over 17 negative reviews now and attack each of the other people who reviewed them negatively. I’m guessing all of the people who write bad reviews about this car wash have a personal vendetta against you? Reality check «Nightmare-​wash Auto Spa» They have now removed all of their reviews on Face Book so I guess mission accomplished.

Bought a GOLD monthly pass for 50% off 1^st month.
For a car wash, I ‘d like to mention the attitude of the workers there is outstanding. They are always friendly, smiling and helpful.
As all places of business, no matter how small or large, you can never go wrong with a friendly and professional staff.

I was really excited to try this place since it is very close from where I live, but I was very disappointed. Extremely expensive. People please save your time and money, they offer «hight» services, but there is only the name. 18dlls for just pass your car through the carwash. Not worth it

I took my daughter here to get her car detailed and was pleasantly surprised. I was a little hesitant due to the reviews, but the guys did a great job on the car. The fellas were really quick and went out of their way to ensure we were happy with the wash. It was a great value too. I’ll definitely be back

I saw a FB post for this new car wash and wanted to try it out. They did an ok job but I’ve had better washes and interior detail at several other car washes in Frisco for a comparable cost and in much quicker time and more thorough results. Also, I was very unimpressed with their waiting room. The chairs and table were extremely dirty, no A/​C and their lights are motion sensored so many times we were left sitting in a dark room until one of us got up to move around. Afterward, I picked up my son and had to tell him I had the car cleaned. He said he couldn’t tell I had. I won’t be returning…

Became a VIP and it makes it even easier to get in and out quickly. Love that I can hand them my used, dirty blue towel and they give me a new one. The less laundry the better at my house ;)

As a general rule, most car washes suck. Most barely get your car clean. This one is actually pretty good. $ 6 for a basic wash and a free vacuum. Overall pretty happy.

DreamWash Auto Spa Frisco wouldn’t honor the Free $ 18 Car Wash from their opening weekend. Nowhere did it say that there is an expiration. The attitude of the employees are terrible and the manager Derek Davis was useless and refused to honor the coupon. He said it was only good opening weekend. I don’t see that written anywhere. His attitude wasn’t customer friendly. I hope the owners of this facility see this. Dream Wash should be ashamed of their employees and its treatment towards a customer.

For a car wash being so new to the Frisco area you would think that they would have better customer service. The only nice people are the ones that are pushing the buttons on the carwash selection screen. this is the first place I had to ask them to remove my antenna. The price is normal and what you would expect for the full wash but I feel like I would have had a better experience at one of those automatic car wash places next to the gas station at least there I wouldn’t have to see the attendant yawn seven times before he got to my truck and sloppy fling soap on the front and back of my vehicle like I’m an annoyance to him. Also be cautious I’ve had them shut down car wash three times while I was in the middle of the car wash because they couldn’t get somebody’s order correct. Look at the flashing lights before you enter it will tell you what wash you are suppose to get and they have tried to cheat me twice already now that I’m writing this review I think this would be the last time I go here. Its not worth my time.

I have used this car wash several times, mainly because the vacuums have plenty of power, and it ‘seemed’ to be a quality establishment. However, after my visit Saturday, I will never return! One of the brushes broke off my antennae, and scratched my truck. I asked to speak to the manager to inform him what happened, and to see if this was a common occurrence. I was never asked to remove the antennae, therefore I thought they may want to be aware of the damage that could happen. The individual that presented himself as the manager came out and told me it was my fault, and this was a result of the deteriorating metal in the antennae. Oddly to my surprise considering my truck is a 2014 model…
Never the less, my complete dissatisfaction comes when I ask who is the owner/​supervisor, and this individual refused to give me a name or number. He refused to give me his name as well as if there is some conspiracy going on at the car wash. This individual was extremely unprofessional, and didn’t have the slightest clue of customer interaction. It very well may not be the responsibility of the car wash to remove the antennae on each vehicle, but it is the responsibility for the ownership to have a responsible individual to speak on behalf of the business rather than hide behind some sign posted like a coward!
I’ll never be back again not because of the broken antennae, but for the incompetent individual working this past Saturday. Not sure of his name, but he gave me a business card with the name Brian L Lewis.
Brian, that completely contradicts what your manager on duty says. I asked him if this has happened before, and he replied ‘yes’. Somebody is lying here, and fatigued metal on a 2014 GMC vehicle is laughable. You still fail to see my complaint is with the individual, and how he represented this business. You really should be more accountable for your employees, and the statements made.

IMO A Rip-​off! $ 18 gets your car washed but YOU have to vacuum and wipe inside. Other washes do it for you. I’d give ZERO stars if I could! While the sign with prices does not say «vacuum and interior cleaning included» it also does NOT say self-​service vacuum/​interior. It totally omits any mention. IMO, that is deceptive.
I DID speak to the manager; he was not helpful and refused to give me the partial refund I requested. He did NOT offer to have the interior done. In addition, the back window of my SUV was still dirty; I could see the outline where the washer swept back and forth.

Updated to 5 stars after coming here a second time. Hands down one of the best car washes in the area. This time I just got the $ 6 Express wash and was very impressed how clean my car came out with just their basic wash. I will be back again to give their detailing a try.

Very impolite and rude staff. No customer service. Sucks.

Finally a good carwash! Service is great, theyarevery friendly! The manager was very pleasant and interacted with all customers with at least a big smile and wave. We did not do the detailing but we did by the monthly pass. The vacuums are the best, it sucks up everything, it is very strong.

Unfortunately even after spelling out the challenges I had, the owner has chosen to blame us, the customers, not only on my review but others as well. Even check their Facebook page, same type of response there. Its always someone else’s fault which is very unfortunate. How is them not being able to get general bugs and dirt off my paint my problem when its a brand new truck with BRAND NEW paint. Hmmmm. Seems like his canned response to blame the paint and no-​wax is the issue.
For their sake, I hope they get it right and dial in their procedures to better serve the customer but based on feedback so far, not sure that’s his #1 priority…
I would seriously re-​consider spending your money at this facility as they don’t seem to have customer service as their #1 priority at least based on the owners responses to every negative review.

Service is pretty expensive & sucks. They lie. They will make you pay $ 40 for total interior super cleaning & they don’t clean 3^rd row seats of your van or SUV. If you ask them to clean 3^rd row also they will make you pay extra 10 dollars. Super cleaning means low cleaning in their view. My car seats are still dirty & mats too.
They will make you pay extra $ 10 dollars for out side cleaning & they won’t clean it properly.
They are trying to mint money by cheating customers. It’s a low class car wash with no quality service.
They don’t give you any scent tabs to keep your car smell good after cleaning. They will just spray few drops which won’t lost more than 5 minutes.