Nadine Floor Company

We have used Nadine’s for 3 remodeling projects in the past 18 months. We have spent about $ 25,000 at Nadine’s and can recommend them to others and will continue to use Nadine’s in the future for any and all my fix-​it or remodeling projects (Fireplace remodel, next on my list)
Pros
1) Price: Visit them first for any insurance claim, remodel project or repair. We saved about $ 3K by having them repair damage from a flood.
2) They can fix and
remodel anything I’ve asked so far: Drywall repair, New Baseboards; Popcorn scraped off ceiling and painted; Paint walls; Move bathroom cabinets; Plumbing work for new shower fixtures; Quartz countertops; Stacked stone backsplash, Tile floor installation; Hardwood installation; Carpet Installation — I am planning on using them for a sleek fireplace remodel and a closet remodel.
3) They have a HUGE selection to pick from on every price point and can special order anything you find elsewhere.
4) Easy to order from. My sales person was available for appointments and writing up orders was easy and quick.
5) Worked with our insurance company and saved us a lot of money.
6) Nice: I’ve been in and out of Nadine’s probably 50 times in 2015 and every single employee and manager that I met and talked to was nice and friendly to me.
7) When a problem arose (with any huge project there will be problems) they made it right for us
Tips:
You need to «own» your own project
1) Nadine’s does not actively manage the installers. — You must manage the installers! Otherwise they will come in, most installers won’t ask you what you want and it may or may not be what you wanted. — Be home, be involved, let the installers know that you are in charge, get their name and number so you can call them and know when they are coming back (for multi day projects) Stop them if they are doing something you don’t want and call Nadine’s to sort it out.
2) Make sure that the order form says every single thing that you want the installers to do, Otherwise the installers may or may not do what you’ve agreed with Nadine’s (Nadine’s will sort it out eventually but it’s more complicated)
3) We tip the really good installers — (not just at Nadine’s but for any company, it helps them and us)
4) Do your own research on design and decorating ideas and the individual products for sale. Nadine’s offers so many products they can’t know in detail the qualities of each product.
We’ll continue to use them!

Don’t bother to call Nadine Floors — After hearing their ad on the radio, I called and eventually was able to schedule someone to come out and give me an estimate. Well, they came, measured and said someone would call me. Never did, never called, never heard from them again.
So … I got someone else to do the job …
I can’t give them zero stars but you get the idea.

I heard the commercials and thought I’d call to set up an in-​house estimate. I was told to come in, narrow my selection and they would make an appointment. I drove 20 miles one way to visit the showroom only to be pinned down to a 40 minute story about wood floors. The annoying salesman shot down any comments I had and kept steering me in the direction to the most expensive products they had at $ 11.99 sq. ft. Everything I wanted to see I kept hearing, «Texans don’t like that» and «We keep that here, but nobody ever buys that product». I finally had to explain that I don’t live in the Taj Mahal and do not have a million dollar home; I am not purchasing products costing that much excluding quarter rounds and labor. When I told him I am fixing up my house to sell it, he essentially blew me off. I then requested to set something up in-​store as I had cash in hand and was not going to finance, I was told «We don’t do it that way, we will call you». I explained I was told to come in and set something up and he said, «We are booked way out so you will have to wait for my call». A family came in as I was leaving and told the salesman they were wanting laminate. The first thing out of his mouth was, «No you don’t, you don’t want that…». Of course four weeks later; no call which is fine because I shouldn’t have to beg for service nor be treated like a second class citizen.
DO NOT WASTE YOUR PRECIOUS TIME OR MONEY WITH THIS COMPANY. There are many companies out there with amazing customer service that WANT your work. I hope this company tanks! Thanks Nadine for wasting gas and time off my life. I AM TAKING MY 8k in cash SOMEWHERE ELSE.

We had the main floors of house done about 2 years ago and Nadine Floor Company did a good job, even though it took longer than promised. This past weekend, my husband and I went and visited the store so that we could look into having our floors in the bedrooms redone. The guy at the store told us he would call us the next day with the information we requested. Well…3 days later and NO phone call, so I called them. This time I spoke with someone else and was promised a return call in the next few hours… WELL… 8 hours later no phone call so I called AGAIN. This time I was told someone would come out today for measurements between 3 – 4:00 pm to give us an estimate. We rearranged our entire day to be here for our quote. Well … Here we sit — NOBODY came out. NOBODY called to cancel/​reschedule. How incredibly rude and inconsiderate not to mention completely unprofessional.
UPDATE: We received a phone call about 4:45 from the company asking if we still wanted them to come out. Uh, yeah, we’ve only been sitting here waiting the last two hours. I told him someone was supposed to be here forever ago and that we’d be waiting and he very unapologetic ally said they’d been «busy» today. Well — whatever, we figured we would still get a quote since we’d been sitting here all day. When he arrived, he was still unapologetic that he was so late and had wasted our time. On top of that, the quote he gave us was more than double what we were quoted in the store. Yup. A complete waste of our time.
It’s a good thing they’re so «busy» because they won’t be getting our business again. Customer service is everything and they do NOT have it here.

My wife and I are in the market for new wood floors in our home. Stopped by Nadine last weekend. Told the salesman what we were looking to do. He seemed to steer us specifically to one product. I asked a lot of question, but started to get the impression that he was trying to BS me on certain things. So, to find out if this was the case, I asked him a few questions that I already knew the answers to. Sure enough, he was handing me a line of bull and was clearly all about the sale.
He took our information and told us he’d call us the next day to set up a time to come out and give us an estimate.
Well, it’s been about 5 days now and he hasn’t called back. I guess business is so good over there at Nadine that he has more business than he can handle. But that’s just fine with me!