North Texas Tech Team

My law firm used Kevin to replace a fried keyboard for my ultrabook. The keyboard would just type funky stuff on its own and rendered the laptop unusable. Kevin drove to us the same day we called. He came twice, once for a diagnostic type visit and then again to actually replace the necessary part a few days later. But what pleased us the most was that during the first visit, rather than just take off with my laptop and say he’ll return it in 5 – 7 days (like other repair shops), he actually sat in my office, took apart the laptop and offered a temporary FIX so that I could continue using the laptop while waiting for the new keyboard to be delivered. I was back in business! He detached the cable that connected to the keyboard and this allowed me to use my external keyboard in the mean time. He found a new keyboard online for the cheapest price he could and ordered it right in front of me. When the new part arrived a few days later, he drove back to my office to swap out the old keyboard for the new one. Once again, he sat in my office and did everything right in front of me. Kevin was very courteous and had the respect to try and assist with my business’s continuity. Reasonable rates too! Will call again, if need be.

I’m very dissatisfied with the services provided by this company. I called the morning that I needed my two computers fixed and I spoke with Kevin. I explained to him my situation with my two laptops and he assured me that the derived wouldn’t take long, he would optimize the speed, remove viruses, and also place an antivirus protection on both computers. I read the reviews on here and viewed the viewers’ account’s who took the time and rated the services to check for trustworthiness. Well my experience was unpleasant.
it started out fine, he was very helping and willing to help but when I mentioned the Unilocal coupon he stated that he would have to consult with his manager. He told me my charges and I stated to him that I purchased the Unilocal discount and provided him with the discount code he charged me $ 85 for the services after I stated that with Unilocal they charged me and I was to only pay the difference which was $ 10. Well he kept Saying that Unilocal isn’t to charge you and I’m refuting and saying yes it’s just like Groupon. You pay them and they pay you.
This morning when I checked my bank statement I was charged by this company and Unilocal.
Kevin also assured me that it would take 1 – 1.5 hours to complete both computers, that was a lie. The second computer finished within 2 – 3 hours and the first didn’t complete until the next day. He texted me throughout the process however he was to call and check to see how the computers were functioning the next day and that has yet to happen. The computers are functioning better but not as much as I thought they would be.
Pros:
Good price
Remote access
Same day Service
Cons:
Didn’t keep his word
Double charged and blamed it on Unilocal
Optimized speed… still slightly delayed
Took more than 24 hrs

Thumbs up! Came out same day and fixed all of my office computers. Very reasonable and he called the next day to see if I was happy and that everything got done that needed to be done. Fantastic customer service and I highly recommend.

Kevin was quick to respond to my inquiry, provided same day service, and was courteous and respectful. Price was right, too! He traveled to me, which saved me tons of travel time I needed to be using towards a deadline, and replaced my cracked laptop screen to get me back up and running in just about an hour. Great service and all around nice guy. I would definitely use his services again and recommend him to others.