Sephora

I live this location. The always have a great selection, but do yourself a favor and go during the week or right when they first open– it’s always crazy busy. Staff is great about helping you match foundation shades– not necessarily great at makeup application. The last time I was here I bought an eyebrow pencil. The girl drew eyebrows on me that looked like Groucho Marx! Good product– bad application!

The best time to go to this location if you do know you’ll need one on one assistance is typically a day like Tuesday before noon. However, the customer service isn’t that great on the weekends. I went yesterday and this one woman looked uninterested in helping me even if I was asking about several products I’d like to try. Even when talking to her about the product, I felt as if she was judging me for not knowing, but that’s why I expected her to be able to answer my questions.
I ended up just waiting for someone else to help me for the next few products. This one lady did manage to make my experience a lot better. She was even busier working on stocking while also trying to accommodate another customer. But she noticed I was just standing there waiting for someone and came to me despite how busy it was. Her name is Diamond. Thank you so much for making my experience a little more pleasant! Hope to come back to this location and get to come to you for help. This is why I am rating 3.
Just wish they would try and fix this issue in their training, I don’t think all Sephora associates are stuck up just as Diamond shows — but the other ones can be rude, and I hope they try to train their associates to be mindful of that.

My second favorite Sephora location in the DFW. That is only because it is further from home.

This is usually my favorite store, but they had nothing I was looking for — 5 different products across 5 different makeup lines — and I was not a happy customer. Nicole and Jane did a great job calming my extremely irritated self down, they both found me products that I’m excited to try, Nicole even hunted for a lip color that is a dead match (and not 2X the price) of the one I wanted. Great job! They clearly have supply chain issues, but that’s not the fault of the people on the floor and they did a great job of making up for the lack of products I was looking for.

This location has the worst customer service, but they have a bigger brand selection and always have products in stock. The location at Willowbend is way better, I try to always go there even though this one is closer. The staff is beyond rude.

I love their selection at this location and the service is usually good, but not today. Not one of the 4 girls working the floor asked if I needed assistance. They were too busy checking their hair in the mirrors and talking. Being obviously hugely pregnant, I have a hard time bending down. The Urban Decay display was right by the register. The shadow I needed was on the bottom shelf. As I struggled to find what I needed AND reach it, not one sales person helped me. One was not five feet away.
Needless to say, I am not happy and had to leave the store sweaty and out of breath.

I’m from Fort Worth and I drove to this mall for a change of scenery– and they have better & more shops. I had to ask for help and one lady was just standing there making sure i wasn’t stealing anything? idk. and then they were missing a lot of things and were out of a lot and idk– plus the line was super long but I did go on a Sunday evening… over all not the best experience.

Worst Sephora experience EVER! I frequent this mall and in the past, the service here is far from memorable but this takes the cake.
I dropped by the store with the goal of exchanging my Nars and Estee Lauder foundations for a couple new formulas that I fell in love with through some samples. I first went to the Dior section and stood there for 10 – 15 minutes without a single person asking me if I needed any help. Although everyone was busy, a simple «we’ll be right with you» would do the trick. Feeling annoyed, I went to the cashwrap and told the lady the goal for my visit. She informed me that the store didn’t carry Lancome but that I should try the Sephora store in JCPenney. So I asked her if I could maybe just get store credit for my 2 items and then use it at the other Sephora. She explained that credits at both Sephoras were not interchangeable. Doesn’t make sense but OK.
I then proceeded over to the JCPenney Sephora. There was only one girl there and she was working with another client. I headed to the Lancome section and a few minutes later, the artist helped me color match to the foundation I was looking for. They also had the Urban Decay foundation I wanted. HOWEVER, imagine my surprise when I found out that they don’t carry Estee Lauder (my exchange item) at all. With that said, I wasn’t able to make my exchange for the items I wanted. I headed back to the free standing Sephora.
When I re-​entered, I went straight to the cashwrap and told the lady that apparently the other Sephora didn’t accept Estee Lauder returns since they do not carry it in their inventory. The girl seemed surprised. Although I don’t expect the artists to be versed in the inventory of other stores, it would make the most sense that I don’t get blindly referred to another store that would even take back my return! I then asked if there was any chance I could just get a store credit so I could just place the order online now that I know what I need. She informed me that store credits cannot be used online. I couldn’t understand why? Extremely frustrating? So here I am, with 2 items to exchange and no convenient way to do so! So she suggested that I go to the Willow Bend Sephora (really, a 3^rd location for one simple exchange???) and althogh she had no idea if they had Lancome products, she offered to call and check.
In the end, I was able to exchange 1 item, received store credit for the other, then had to make a trip to Willow Bend to purchase the other foundation I wanted. A completely inconvenient waste of time, really.
To top it off, on my way out, I asked to get color matched for Bobbi Brown and that took over 20 minutes for an associate to help me despite me seeing associates standing around and cleaning their brushes. ???
In the past, I have never had any major issues with Sephora. In many other instances, associates will offer me the store credit then even help me order the item online. The restriction of only being able to use store credit in a physcial store is ridiculous and inconvenient for the customer. Who wants to run around to different stores when they know exactly what they want?
This Sephora is a joke. Needless to say, I won’t be coming back here.

This location is great because it’s a larger store and has a huge selection. Honestly, it’s one of the better Sephoras I have been to. I was able to get in and out really quickly because they had both registers going and it made it a quick stop! Love it!

First went into the Sephora inside JCP because I parked there. Limited selection and I’m not a JCP fan, so the general jankiness and dinginess of that store transfers onto its Sephora, perhaps unfairly.
Then, I went into the store in the mall bowels. Although a little smaller than some other Sephoras that I’ve been in, it had a decent selection of lines and seem to carry a pretty decent representation of product within those lines too.
Best part was the service. I was acknowledged, so there’s that. And I asked for samples that are hard to sample. The girl checking me out sweetly obliged. Sometimes I feel like Sephora can be a stingy Fort Knox of samples. Not tonight… so I left extra happy with purchases and samples to boot!

Love sephora. Love the wide variety that they carry. So sad this location lacks in customer service. I had a foundation question and could not get any help. I walked around for about fifteen minutes then just stood in the check out line to ask the casher seemed so bothered she found me someone from the back who also seemed so bothered. I haven’t experienced this at other locations I’ll probably just skip this one

A cute little Sephora inside JCP. Is it a big store? NO. Can you get shopping without hassle? NO. But that’s okay since there are so many people in the mall that it just gets so full in Sephora. Overall though most of the staff are friendly (EMPHASIS ON MOST) and overall ³⁄₅.

I’m just now getting excited about make up and was told I could come to any Sephora and get make up help. I inquired at the store and was requested that if I wanted to do make up help or trial to schedule an appointment with a minimum $ 50 purchase. So it seems, I can’t just simply get some help in selecting a photogenic liquid foundation. Maybe I need to ask a different associate for help.
At the time near closing, there were 3 associates to assist, one watching the front door, one doing the color IQ test (needs 10 minutes to complete… so I’ll come by when they aren’t too busy), and one at the register.
The girl at the register was helpful in determining if I had an account profile with Sephora since I shopped with the company over 15 years ago, but had to make a new account which was easy. It so happened that my birthday was a few days away and I received the monthly birthday gift and perfume sample without being prompted. It was a nice surprise.
Store was relatively clean and products organized. Since this location is so close to work, I’ll try to stop by to really get help in selecting make up.

Where are their products? Why don’t they carry things most other Sephora stores carry? Why so many empty shelves? Why is no one here helpful? Unsolved mysteries of the universe…

I started coming here because I was sick of being snubbed by the girls at Ulta across the street. I was looking for a few specific products and was very happy with the level of service that I received from the three employees that I spoke with. One found both of the products that I was looking for and did a demo for me (on my own face) as to how to use them correctly. The girl at check out was extremely patient when I thought that I had a Beauty Insiders card-​it ended up that I didn’t, but she still went through all of the possible phone numbers with me to try to find out. I ended up opening one (great perks for great products!). She was cheerful and had a really good attitude. I spoke with one last girl on the way out because I absolutely loved what she had done with her hair; I mentioned that I had colored clip ins and she suggested that I clip them in and then braid them in with my hair. Too much detail, I know, but I love people who are humble enough to take a compliment and then relate to you if they can. I’ll definitely be back soon!

I love Sephora, but this location sucks… because of one person.
There’s a blond girl with horrible makeup and crazy eyeshadow who sits at the front door and is the most unhelpful person I have ever encountered. She does not answer my questions, tells me I am incorrect with information I read ONLINE from the actual designers website, that I am using incorrect products, and then promptly walks away once she points in a general direction of where I can find a product. One time I asked her who has a very good shimmery eye shadow primer, and she told me I don’t need primer I need wrinkle cream because primer isn’t going to fix my wrinkles. Excuse me? I’m 23. Rude, rude, rude. Then I ask her again, what brands make the best? What do you recommend? And she responded «Any brand here makes a eyeshadow primer. Pick one.»
I will continue to shop here but I avoid her like the plague.

This is my favorite Sephora store to go to, by far. All the makeup consultants in this store are helpful, truthful, they don’t harass you to buy ANY of their products, and most importantly friendly and approachable.
I started wearing makeup late in my life (maybe 26) and I never had the luxury of an older woman to give me advice because my mother doesn’t wear makeup (only mascara and lipstick) and I don’t have sisters. Also, finding the perfect shade of foundation is both crucial (you don’t want to look like a wannabe Geisha) and stressful. And I hate department stores because they push their products on you even if it’s completely wrong for your skin type so THANK BUDDHA for Sephora!
On this particular day that I came in to the store, I was looking for foundation and any women out there can agree with me when I say that foundation is probably one of the hardest things to shop for — it’s up there next to bathing suits and jeans that make your ass look great! Looking totally befuddled, one of the consultants approached me and offered her help. Of course, I graciously accepted. She tested different foundations on me from two different lines (Makeup Forever and Smashbox) and asked me what I wanted my foundation to do/​cover. And then she chose the best one for ME and what I was looking for. Eventually, I ended up buying more than I came in for but… that’s always the case when I come into Sephora. ;) She gave me a few pointers, tricks, and was all around amazing. I told her after approaching me that I wanted her to be nothing but honest with me and she said, «Of course! I have no reason not be honest.»
Sephora, in general, has really great customer service but I think this specific one in the Stonebriar Center had the best I’ve ever experienced. If you want to be helped in a real honest and down to earth way, go to this one. Everyone is so so nice!