Hertz Rent A Car

I love this car rental place — especially when I fly into FLL with Southwest. You get off the plane, walk just a little and you’re right here. If you’re a Hertz Gold Plus Rewards member, you can literally walk out to the garage to get your car. No checking in or anything. There’s a board with your name on it and the stall # where you can find your vehicle.
You hop into the vehicle and drive out, while showing your license and they print out paperwork out right there. It’s the most seamless rental process I’ve ever had.
There’s been a few times where I’ve had some issues but Hertz was quick to rectify it. I really love Hertz and I love this location. Love how easy it is to get right out of the airport.

Rented a car from Hertz. Came out on the last day of vacation to find it would not start. Thought I will just call Hertz and they will send out a new car. NOPE. Had to wait 2 hours for someone to come jump it. Guess what? Dead alternator. I had to drive to a Hertz location in the opposite direction I was going. Get in the car, it has ¹⁄₃ of a tank of gas. By this time, I have missed the leisurely drive Iwas planning to the airport and have to haul a $$ to get there on time. I am pretty sure their slogan was «we will pick you up» Don’t count on it. #sobadithertz

After returning the car to Hertz, I rated them as excellent in a survey I received by email. Unfortunately, events changed the next week when I received a letter from Hertz that said, «the tank was noted as «full», however, when the vehicle was serviced for the next rental, 7.68 gallons of gas were needed to refuel the vehicle. Hertz charged my credit card $ 81.27 for 7.68 gallons of gas. The car was returned full, I have the receipt that shows the car was returned full. I always fill the tank prior to returning.
I thought it was so nice that when we returned the car, the Hertz employee who checked in the car, told us that another employee would drive us to the terminal in the rental car. The employee (or friend) must have gone for a nice, long drive after dropping us at the terminal using up the gas.
I called Hertz 2 times; one time they said that didn’t put any gas in but couldn’t take off the charge, I asked to talk with a supervisor, they said she would need to call me back, that never happened. Next call they told me I would get a credit, that didn’t happen. I sent a letter to Hertz on 1÷20÷2015, no response from Hertz.
Since Hertz has your credit card number, can they charge anything they want to your card?
I want to resolve this issue, I will not be able to rent from Hertz again until this is settled, In the past, I loved my Gold Card service but now my next rentals are all reserved with another company. I can’t get a resolution without a return phone call or response to my letter.

This is the letter I just wrote to their corporate VP detailing my experience with this location. Rent at your peril from them:
I rented a Mazda2 from Hertz via Priceline at Ft. Lauderdale Airport on Dec. 3, returning it on Dec. 8.
About 20 minutes after I returned the car, was given a receipt, and checked in for my flight, I received a phone call from your Damage Manager there, John Parker, who informed that my car was damaged and that I would be responsible for repairing it.
I told him he must have been mistaken, as I’d noticed no such damage before or during the course of my rental and the agent that checked me in walked around the car and gave me a clean bill of health before sending me on my way.
Nonetheless, he insisted the car was damaged and that I was responsible; and he sent me a photo purporting to show damage to the roof, right above the driver’s door (anyone but a midget would have noticed this, as slight as it was, on such a small car). I had already checked in for my flight and didn’t have time to race back and inspect the car personally, so I told Mr. Parker that he could send me the incident report form and that I would fill it out, telling my side of the story.
To make a long story short, Hertz this week billed my insurance company $ 120 to repair this purported damage. Obviously such a small amount isn’t worth fighting over, but I am highly skeptical of the claim and the process — and will think twice before ever renting from Hertz.
As I said to Mr. Parker on the phone, what might happen to a car after a customer gives it back and is sent on his way should not be his liability; and insofar as there was no obvious damage present at the time I turned the car in, how can Hertz contend that I am responsible? For all I know, a tile could have fallen from the ceiling and damaged the roof in those intervening 20 minutes, or you could have sent a photo of an identical but damaged red Mazda2 and passed it off as my rental.
Not a good way to do business, in my opinion. I’m shocked that a company with your reputation could act in this manner. And even though my insurance company tells me the incident won’t affect my rating with them, I still feel as if I, and they, have been cheated.

I walked into this Hertz location to compare their offerings to an existing rental I had from another company that charged me too much, offered me the smallest car, and tried to up sell me everything. The agent there, Allison, offered me an alternative great deal for the next two days of my stay in Florida on a compact car and gave me a free upgrade to a small SUV when I mentioned I will be with a family and a child, which made a huge difference in comfort and safety. The rental terms were flexible and accommodating, the price was great, and the service was the best I would expect. Thanks!

It’s a pleasure to still find a company in south Florida that actually gives excellent service, and actually appreciates their customers. Thank jeff, john & tom.