Papa John’s Pizza

Order your pizza from the pizza professional, Matt! He was so amazing and accommodating to our pizza needs! I can’t imagine ordering a pizza from a better person, the love I feel in this pizza is incredible, Matt thank you so much! You made our night!

Awful service. This is third time we have ordered from the «extras» section on the app and all 3 times they have forgotten our extra sauce and peperocinis. We thought after they had apologized for forgetting the first two times that it would not happen again but that wasn’t the case. Clearly they aren’t interested in keeping customers cause we will never order again after this. How hard is it to read a receipt and send a complete order?

I don’t have problem with the taste of the pizza is hot and in good condition, but wow the delivery guy always call me like 4 times because he get lost or for the gate code. And i wait like hr and half to receive my delivery. And the last time my order was $ 29 dollars and was having $ 40, so I ask the delivery guy for change and he told me that he don’t have. So have to cancel the order and die hungry at my house. That happened to me 2 times. I don’t understand how they don’t have change… that is very irresponsible.

Just ordered off their app and it worked as advertised. No complaints! Pizza was S ordered and ready when I showed up.

They have worked hard to get me back and I would say right now .its okay. For a while now we have had good pizza with no issues.

This papa johns sucks. We went there to pick up food and it took 15 minutes before we were even allowed to order food– and then took forever to even have it made because they only had one guy working. The food was good (only reason there are two stars instead of one) but the service was slow.
Now that– we could have gotten over– if not for the next time we called at about 1:20 in the morning on a weekend. I talked to an employee there about ten minutes, the whole time telling me he would deliver the pizza and specifically explained they only had thin crust cheese pizza they could give us. Perfect! That’s all we wanted. But when I told him that and asked him to place the order… He suddenly realized that they were closed– 20 minutes ago. I asked if we could pick up that pizza he said was already made– and he then informed me they actually did not have any pizza. Which makes no sense… Cause he told me exactly what they had. He then immediately hung up on me and did not answer after that.
We decided to give them one more shot, because again, we did enjoy the food te one time they allowed us to eat… We ordered delivery. The guy on the phone was not friendly at all… And was rude when I just have him the hotel name and asked if they knew the location. We are literally ten minutes walking distance from papa johns. It took almost an hour for our pizza to be delivered– after being place on hold about 4 times within our difficult ordering process.
All in all, we really enjoy the Parmesan garlic breadsticks (although not as parmesany the second time) and the pizza is yummy too– but… If you want good service… I would not suggest going here.
TLDR; food good, service sucks. Thanks.

Every time I order from this place (using the iPhone app which is counter intuitive to start with) they take forever to get there, the pizza is cold, or the driver who barely speaks English gets lost and has to call me two times. I’m done with papa johns. I grew up in the Louisville area where the chain started and it used to be way better. Obviously, to stay competitive with other chains and offer $ 10 pizzas they have sacrificed quality and staff. The pizza is just plain bad now on top of the poor service. Corporate, if you can hear this, than this is the sound of you losing a life long customer that used to sing your praises.