Sherwin-Williams Paint Store

Pretty poor customer service. Went in yesterday to take advantage of the 35% off sale. I needed to get a few gallons, and the guy I spoke with wasn’t really knowledgeable on the products. I tried asking what made each one different from the other, and did really get much info aside from warranty information. I ended up leaving with the wrong paint.
I also needed to get some Direct to Metal paint. When I asked to buy it I was basically told that it was too expensive for me and that I should buy a different less expensive product. I explained that our contractor specifically stated I needed this paint, and they then told me that he needed to come in and buy it. I left feeling pretty frustrated, and without any of the products I needed.
In the end I had to return to a different Sherwin Williams store, where he was able to exchange everything out for me, and was more than willing to sell me the Direct-​to-​Metal paint that I needed, and even took 30% off the total price for me. I won’t be returning to this store again.

Very friendly staff with a wide knowledge about paint products.
I ended up here because the folks at Lowes couldn’t help me with a product to refinish ceramic bathroom tile but they sent me there. Three cans of this miracle product later and my formerly ugly patterned bathroom tiles are now a beautiful bright white.
That service led me to go back to visit again when a Behr (Home Depot) paint product failed me a week later. The Sherwin-​Williams gang got me the right products and rescued a do-​it-​yourself project gone bad.
Yay S-​W!!!