Avis Rent A Car

I had to rent a car for the holidays… Super stressful but CHRIS CRAMER made renting the car the most pleasant experience. Making sure I was able to go see my mom for Xmas. He not only returned calls fast but he remembered me when I dropped it off! I’ll never go anywhere else !!!

First time renting. Booked online and Chris made it such an easy and informative transaction for a rental. He’s super helpful and I will definitely only be booking through this location always!

Came here after a horrible experience with enterprise car rental. Worst service ever my dad says…
Met Chris at Avis, had a smooth and easy rental service.
Thank you Chris!
6 thumbs up included from my dad, my sister & I. Extremely happy.
THANK YOU!

I made a reservation and had to cancel the same day. My reservation was for 2 days in the future. However, Avis charged me $ 25 because I used a credit card for my reservation. I would not recommend using a credit card to make a reservation with Avis. As Avis told me on the phone it’s in their terms and conditions.
Customer service (which is no customer service) at all went on to tell me that if I had cancelled 6 hrs before my reservation there would have been a $ 100 charge. So if you want to be ripped off — use Avis.
If you are ripped off by Avis on a cancelled reservation, I can only imagine other ways Avis comes up with to rip-​off customers.
If I hadn’t been charged $ 25 by Avis I wouldn’t have bothered to write a review. Rent at your own risk with Avis.

I was expecting and hoping for a better experience based on all the positive Unilocal ratings, but unfortunately my experience was mediocre. There was only one representative working the counter and the poor guy had a line waiting for him on top of incoming phone calls. The wait was not ideal, but it was ok especially seeing how busy the poor guy was. When I got my car, it was very dirty both inside and out. It appears that they just gave me a car that was just returned as I found a Taco Bell receipt on the seat. I had to do my own walk through observation just in case there were nicks, dents or damages that were incurred before I took possession. I noticed the gas gauge was half full but the contract printed up as full tank. That meant when I returned the car I would have to ensure that I put in a full tank… giving them an extra half tank.
It just didn’t seem professional and validated my usual thoughts of car rentals which is not high.

Rented a car here a few times now and it’s always been really easy and painless. The first time renting here, I was surprised at how quickly I was able to get in and out. They didn’t try to up-​sell or pressure me into buying their insurance.
Not sure if this is a good or bad thing but, they never do a walk around the car with you to check for any damages. The first time, I noticed a dent on the car after getting the car home. I called them and they said it was fine and I didn’t have to worry about it. So far, I’ve not had any problems with them. When I return the cars, they never check on gas or any damages either. Just give them back the keys, sign a paper, and you’re done! I appreciate that since this makes the whole process that much faster!
There’s no bells and whistles here. The prices are competitive here. Location is convenient. The only thing is the cars are not really as clean as it should be. But for the convenience, efficiency and price… I’ll let that slide… unless it’s absolutely horrendous. but so far, it’s been ok.

Excellent customer service and very professional and courteous staff working. This is the place to go if you need to rent a vehicle. Outside dining area with tables and chairs along with a Ralph’s grocery store and places to eat at.

Chris and Joe always take care of us here and always make sure that everything is good to go, including making sure we have a specific type of car to make those trips to Vegas. Never had any problems with them honoring any promotions and they also make sure we get the best deal even when reserving at the last minute.
They also are very hassle free in terms of returning the car, which makes a huge difference. Other places aren’t as friendly (Enterprise being one of the worst).
Given the number of trips we make to Vegas, in the long run that saves a lot of wear and tear on our cars.
Being open 7 days a week is a huge help as it lets you return the car before the weekend ends and not have to arrange to get time off from work to do so.
This also helps if your needing a car just for a Saturday Night without having to pay for 2 days to do so.
Also, unlike renting from the airport or other cities, there are no junk additional airport recovery fees or other city mandated rent a car taxes that can add over 50% to the base rate of the car.
The only added tax is the 8% CA sales tax.
They also have a huge big screen TV so you can watch football in the rare cases there is a line in returning your car.

I have rented cars from this location twice and both times I have had a good experience. I was able to easily reserve a car online and there was no wait when I picked up my car. Also, both times I was offered a free upgrade to a better category car.
I love that they have a location in Fullerton and are open 7 days a week.