Buckhorn Carl MD

This review is for Dr. Buckhorn and his staff. I have nothing but terrible things to say about them. I was seen in the emergency room due to pain in my foot and pain in my thumb (which had a lump on the knuckle and swelling). I was told that I had a fractured toe but they didn’t know what was wrong with my thumb and that I needed to follow up with my PCP, Dr. Buckhorn. His receptionist said she spoke to the doc and that he wouldn’t see me because my toe isn’t really broken and that they wouldn’t see me for 6 weeks when they had an open appt. The doc never looked at the xrays. I was then seen at an urgent care because the pain in my thumb as well as the swelling were much worse. I was told that I needed to see my PCP right away. I called and they refused to see me until my appt in 6 weeks. I was then at another e.r. the following day because the pain was so bad that I was barely able to function. There they did another xray and said that I had an avulsion fracture of the thumb (where part of the bone has chipped off). They splinted my thumb and told me to call my PCP to see if they wanted to cast it once some of the swelling was reduced. I called his office during business hours and nobody answered so I emailed them and never received a response. The following day the swelling was so bad that it was purple and the skin was so taught that it felt like it was going to explode so I was seen again at the e.r. who then told me that I needed to see an orthopedic specialist which must be referred through my pcp. I called them again. The receptionist was annoyed that I was calling again and told me that the person who does the referrals wouldn’t be back in the office e u til the day after my appointment so I might as well just wait until my appt. My Appointment finally rolls around and I check in and the receptionist sits there for 15 mi utes criticizing another receptionist’s makeup and clothing before she gets off her butt to get my file. She takes me to a room and asks what the «problem» is. I tell her everything and she rolls her eyes and says, «Well, the E.R. says that nothing’s wrong woth your foot.» And walks out of the room and closes the door while I’m still telling her that the real problem is my thumb. I sat there for 20 minutes after she put me in the room (which was already 10 minutes over my appt time) before the same receptionist comes in and tells me that the doc is still not in the office. I told her that this is ridiculous and that I was going to file a complaint to which she replied, «Do whatever you want.» As I was finishing up the complaint he finally walks in. As I’m explaining what had happened and the way I was spoken to and treated by the receptionist he apologized and said that I should have been seen right away and that I needed an immediate referral to a specialist. I told him that his receptionist said the person that does the referrals wouldn’t be there until the following day. At that point he told me that the receptionist IS the person who does the referrals and he doesn’t know why she lied to me.
As if all of this isn’t bad enough I received a letter today stating that because I filed a complaint that they will no longer see me. I am attaching photos of my thumb and the letter.