Daniella’s Affordable Linens

Worst customer service ever, got an attitude for asking them if they could price match a competitor. Don’t waste your time dealing with them trust me especially Esmeralda, words can’t describe her customer service etiquette! !!!

Wasn’t sure exactly how to rate them. Here’s why:
Keep in mind this is last minute (hence the extra star as opposed to giving 1).
I called several times the past few weeks and couldn’t get a hold of anyone. Forgetting that I needed to order something I had to call last min sat morning. I called prior to them opening and lest a message. I then called back a little after opening and they hadn’t listened to it (not a huge deal – but on a separate note it’s always strange when «businesses» answer by just saying hello).
I ask about my 5 linens and the gentlemen said «hold on»…then a lady answered. «Hello» (again – a little weird when it’s a business). The lady was kind and said she had what I needed and could meet me at their warehouse in 5 min – which was perfect because I was 5 min away.
About 3 min later she called me and said she couldn’t wait any longer and she had to drive to Newport Beach.
Pretty big disappointment. But at least she called I guess.
Maybe I’ll try again. Maybe not. I’m pretty big into customer service and was not impressed.

I have used DAL for the past 3 years for 2 weddings (flowers, chairs, décor) and birthday parties (chairs and tables). Every time Esmeralda goes above and beyond to make my vision come to life. They have great prices and service!

I am a wedding planner and used Daniella’s for the first time this last week. Esmeralda was very professional and helpful when we needed to add extra chairs at the last minute and assured me everything would be delivered at 10am on Saturday. the delivery was right on time, set-​up went smoothly and the crew was courteous and professional. The chairs, chargers and tables we rented were clean and in great condition. Her prices are amazing as is her customer service. I will surely use her again and recommend her to my clients.