Dryer Vent Cleaning 911

Excellent! Excellent! Excellent! Mark (service tech) performed the work to a T! @ $ 129.00 the service fee is very reasonable. Beyond satisfied! Owner-​Joe appreciates the customers who keep his company running. :) Will definitely be using their service again in the future! Congrats on a company well run & so well respected!

Very poor customer service. I called to make in appt that was 48hrs ahead. Joe explained their cancellation policy had to be72 ahead to avoid the cancellation fee. I had to cancel the appt 20 min later and called right back. He scolded me that I needed to call 72hrs ahead! Now I can’t do that if my appointment was in 2days! That was very rude and I would never think about using them. I work and know costumer service is critical for your business to succeed. Good luck with that!

They were on time and did a good job. I am glad they showed me the dirt they got out.

Whenever my fiancé runs his dryer, the whole house heats up and becomes super humid. We purchased a new washer/​dryer and decided to have the dryer vents cleaned out before installation. We called Dryer Vent Cleaning 911 to clean out the vent that runs from the laundry room under the house. The positives are that they fit us in the day after I called to book the appointment and arrived on time. They were unable to clean out the entire vent because they determined that the duct work had been compromised so they offered to come out again to fix the duct work and also do window cleaning. When they came back, we were told that they needed to charge us 50% more than the quote they had previously provided because the windows were «dirtier than they had thought». This was after they had already started the work!!! One of the window cleaners was more interested in playing with our dogs than he was actually working and my fiancé actually had to tell the guy to leave his dogs alone. Then, the supervisor had to leave to go to another job and said he’d be back to complete the paperwork by 3pm but not only did he not make it back by 3, he wasn’t there by 5:30 (the time we needed to leave the house) and actually wanted to know what time we would be home after our dinner plans on a Friday night so he could come by later that night! Finally he ended up showing up Saturday afternoon and we ended up only paying $ 30 more than what was originally quoted.
The work seems good, the windows are clean and the new dryer doesn’t heat up the whole house.

I loaded photos of my dryer vent immediatley after the worker left. No, I did not do laundry, photos taken as soon as he left after «cleaning» my dryer vent. Enough said.

I found these guys on Unilocal and Don, the owner, worked me into their schedule on short notice. The team arrived and after an hour, were done. They were very professional and clean. I was amazed at the amount of lint that came out after 25 years of use. I took pictures and will recommend them to others in my condo complex. Their pricing is fair for the dirty job they have to do, LOL! Very professional and knowledgeable employees who know exactly what they’re doing. If you need your dryer vent cleaned, call Don at Dryer Vent Cleaning 911!!!

The two very kind gentlemen showed up well within the time frame promised. The price I was quoted was reasonable and the use of a $ 10 coupon made it even better! Since my plastic dryer vent was torn, I had to purchase the aluminum one they offered for an additional $ 75! I was also encouraged to buy a electric lint alarm for an additional $ 119 which I declined. I felt was way overpriced. (They offered $ 10 off but that was still way too much!) When they were finished, I was given the phone to call «Joe» and let him know of my experience, while Mark stood next to me. The invoice includes a box for reminder call in a year and they try to sell you on window cleaning. Not too high pressure but I did feel like I was being upsold.
Although the Unilocal site says credit cards are accepted, they tell you when you call and when they arrive that only cash or checks are accepted. BTW: Checks must be made out to Mr. Window Cleaner, not Dryer Vent Cleaning 911.

They did amazing work for us! Prior to the call our dryer vent/​exhaust was making a very loud noise every time we turned it on, it was so loud we could hear it upstairs and the exhaust is in the garage – yikes! After the work… it’s clean and best of all silent again. Yay! They checked our whole system, thoroughly cleaned everything, and even replaced the cheap foil dryer hose for under to $ 200. We’ll be calling them again.

Joe’s guys came on time, was extremely polite and did a fabulous job on a dryer vent system that was filled with lint and soaked with water. It took more than 90 mins but this was not the usual cleaning job.
The service is outstanding and I’ll be calling Joe annually to get this vent cleaned

These guys are professional, courteous, and neat. They did a good job cleaning out our dryer vent, and now our dryer works as good as new. At $ 129, the price is reasonable – cheaper than buying a new dryer. It took probably less than 30 minutes. We also had them replace our flimsy foil connector tube with a metal one.
They are VERY conscientious. In fact, when they are done, they call their boss and he personally asks you if you are satisfied with their work. Of course, they’re standing right next to you, which makes it a little awkward, but at least the boss shows he cares.

Wonderful and professional service! For 2 years, my husband and I had to dry our clothes for hours and hours thinking it was our defective dryer. One day, our dryer started smoking up so we called Dryer Vent Cleaning the next day and had them come out and inspect our dryer vents and give them a good cleaning. We are SO glad we did! Now, it takes us a couple of hours to do 2 loads of laundry instead of 2 days! Thank you, Dryer Vent Cleaning 911, for such excellent service!

Thank you guys! Mark and Arnold came to our house this morning and did a great job cleaning our dryer vent, we couldn’t believe the stuff that came out of it! They also repaired part of the outlet pipe that wasn’t connected very well. We look forward to our clothes drying much faster! Thanks again… you guys are awesome! We will for sure use your services again in the future.

Great service, extremely helpful guys — was able to schedule the dryer vent cleaning for 3 of our rental properties all on the same day with only two days notice. Even got an immediate call back from Joe, after I had called on Sunday! Who in that industry works on a Sunday? Very positive attitude, reasonable rates — I will definitely be using them again. Thanks a bunch!

My review was directed to the Dryer Vent cleaning company, not the sister company related to window cleaning. I already deleted the review related to the window cleaning company.
As far as the Dryer Vent cleaning company, my review was against their cancellation policy in which if someone cancels 3 days or before the appointment, you have to send a $ 45 check. I would ask the owner if this is true or not.
And as the fact that I live in Texas, yes I do, but the service was for a condo that I own in West Hollywood.

Joe and his team did an amazing job of cleaning our dryer vent at a great price: $ 130. I called another place around the area, and they gave me a quote of $ 199 with a bunch of stipulations. Ouch. No, thank you. Joe & Team also sent a couple of emails to remind us the date and time of our appointment, which is a huge plus, given that I’m a scatterbrain.
Anyway, our guy, Mark, showed up on time and started work immediately. It took him about an hour and a half to finish the job, and that was only because he had trouble finding the opening of the vent. Once he finished, he got Joe on the line to confirm with us that the job was done properly and marked us down for an annual dryer vent cleaning reminder. Good customer service in my opinion.
I would definitely do business with them again.
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Bonuses
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— Mark made a suggestion on replacing the tubing to help improve the ventilation, but he didn’t press for the sale.
— He even wore shoe covers as a courtesy, so that he wouldn’t dirty our floor.
— Gave us a Thank You for Your Business gift per company policy.

They did a very good job, were very comprehensive, clean and nice. The owner showed a great deal of dedication to making sure that we were 100% satisfied! I would highly recommend their services.

These guys did a fantastic job! They sent an email and called to confirm our appointment in advance, then, on the day of, they called exactly an hour prior to arriving (they give you a choice of whether you want a 30-​minute or 60-​minute call to let you know when they are coming) and Mark was on time to the minute. Service was efficient, thorough and seemed to be well-​priced, especially with the Unilocal deal included. The owner of the company does a follow-​up call to make everything went well, and they gave me a box of candy to thank me for my business. I haven’t experienced customer service like this in a long time! I also got to see all the lint they pulled out of my dryer vent — we were long overdue for this service. I will be sure to call Dryer Vent Cleaning 911 again in a year to clean out my vents! They also do windows, but I haven’t used that service yet.

I was helping my sister move to her new place in CA. She was moving into an older home and the house came with an older Dryer. So as part of her house warming gift I wanted to get her dryer vent cleaned. Back home the news just ran a clip about how dangerous dirty dryer vents can be. Also they mentioned how you can save on your electric bill by cleaning the vent. So it was a gift of safety and money savings.
I found this company on Unilocal and saw they had a coupon for $ 10 off. Which I love a coupon. Its a plus.
This was a great company. Good price. They were fast with the appointment and were on time. We felt safe letting them into the house. They were quick and efficient. They did a good job!
I’m really glad I did this for my sister. I would recommend doing this for your self or family member and I would highly recommend this company!

Was staying with a friend’s elderly mother while they were on their honeymoon and noticed a strong mildew smell — she barely has a sense of smell so she never noticed it but it was pretty bad… I did a load of laundry and the clothes were taking too long to dry. I knew exactly what the problem was because i had to call dryer vent people at my grandma’s in Florida and it worked wonders.
Found Dryer Vent Cleaning 911 — the guy came out the next day and cleaned out the vent that probably hadn’t been cleaned in over 10 years… worked wonders — Prices not bad — Get it done — it’s good for your health!

For Christmas, I got the joy of meeting the inlaws. Yay. Well, I got down here in L.A. a couple of days ago and found out that the neighbor had a house fire just earlier in the day. Apparently, it was due to the dryer vent. Yeah, I know, what the heck? So being semi-​paranoid, the inlaws had the Dryer Vent Cleaning 911 drop by to clean out their vent.
Learn from other people’s mistakes! As it turns out, they were ripe for a fire themselves. The service man was completely professional in his work. He went over what he was going to do before it was done. Lots of vacuuming, blowing, and it looks like they snaked the pipe tubing behind the dryer.
Originally, this was to prevent a fire. The inlaws were surprised that it helped fix their dryer issue (it wasn’t drying well anymore.) I don’t know if the dryer actually started performing better, but I do know that they received great service.